Purpose of Job:

The Principal, Payroll and Operations Manager plays a key management role in the delivery of employee compensation and benefits through payroll and supports the administration of the Bank’s HR policies and procedures in relation to the Employee Lifecycle to a high standard.

Pivotal to the role are close interactions with COEs across HROD and other Bank departments to drive and implement change effectively, including regular collaboration with the Budgeting and Financial Accounting teams for all financial transactions.

The role continuously seeks out ways to work more effectively and efficiently and proactively eliminate risks from processes. In addition to this, the role ensures a timely and best-in-class service to employees throughout the Employee Lifecycle.

Accountabilities & Responsibilities

• (i) effectiveness & efficiency of the end-to-end payroll process (ii) administration of EBRD Benefits including Retirement Plans (iii) delivery of administrative transactions impacting Employee Lifecycle.
• Conducting regular Service Reviews (leveraging quantitative data) to ensure the level of service provided by team is fit for purpose.
• Managing a team of up to 11 staff including: (i) performance management of staff (ii) maintenance of staff engagement (iii) talent management including coaching, training and mentoring team members.
• Managing the requirements of internal and external auditors, with frequent reviews of controls.
• Proactively driving continuous improvement by improving the: (i) levels of self-service (ii) levels of automation and standardisation, of existing processes/products (iii) levels of customer experience in Employee Lifecycle.
• Responsible for proactively providing consultancy and advice to HR CoEs to ensure the operational impact of changes to HR Policies is clearly understood and that any policy or process changes do not create exceptions to standard global processes.
• Identifying the root cause of data quality issues and driving the implementation of corrective actions by working collaboratively with HR BPs, HR CoEs, members of HR Operations and, where appropriate, the HR Transformation team.
• Proactively identifying operational and strategic risks and then working collaboratively with HR Operations and Operational Risk to ensure the appropriate preventative and detective controls are in place and the resulting level of residual risk is monitored.
• Supporting design and implementation of future operating model changes impacting the HR Operations space, working with interfacing teams and the HR Transformation team to deliver improved outcomes as required.
• Pro-actively reviewing and resolving cross-departmental process issues to ensure the team’s service levels are maintained and there is a collaborative approach to delivering the bank’s payroll with understanding of the wider service mentality.

Knowledge, Skills, Experience & Qualifications

• Demonstrated experience leading HR operational activities at the organisational level, including business relationship management
• Proven senior stakeholder engagement and influencing skills
• Demonstrated experience reviewing, developing/monitoring policies, programmes/ initiatives
• Strong collaborator who adopts and encourages positive partnerships
• Excellent at problem solving, considers the broader perspective and uses sound judgement
• Facilitates continuous improvement by working pro-actively and collaboratively with key stakeholders
• Strong sense of responsibility, commitment and accountability towards delivering a high profile service each month
• Excellent presentation and facilitation skills. Comfortable engaging effectively with colleagues at all levels of the organisation.
• Experience delivering change and transition through others
• Effective in dealing with complexity and managing conflicting priorities within tight deadlines. Can prioritise work effectively.
• Good communication skills, fluent in English language, with the ability to convey complex information in a simple and engaging way.
• Excellent analytical and numeracy skills, strong attention to detail.
• Strategic / critical thinker with good business acumen.
• Preferable experience of payroll management in a similar sized company
• Evidence of a record of accomplishment in meeting the EBRD Leadership Competencies.
• Experience of owning business/people critical processes and the responsibilities this entails

What is it like to work at the EBRD?

Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people’s lives and help shape the future of the regions we invest in.

The EBRD environment provides you with:

• Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in;
• A working culture that embraces inclusion and celebrates diversity;
• An environment that places sustainability, equality and digital transformation at the heart of what we do.

Diversity is one of the Bank’s core values which are at the heart of everything it does. A diverse workforce with the right knowledge and skills enables connection with our clients, brings pioneering ideas, energy and innovation. The EBRD staff is characterised by its rich diversity of nationalities, cultures and opinions and we aim to sustain and build on this strength. As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, sexual orientation or disabilities. As an inclusive employer, we promote flexible working and expecting our employee to attend the office 50% of their working time.