NATO offers you more than a job. It gives you a mission: building peace and security for one billion people in Europe and North America. The NATO Communications & Information Agency is leading NATO’s Digital Endeavour. We are NATO’s technology and cyber leaders, helping NATO Nations to communicate and work together in smarter ways. Our work is challenging and meaningful, and you will develop and apply your expertise as part of a dynamic international team of civilian and military professionals.

What do we offer?

• Genuinely meaningful work as part of the most successful alliance in history;
• 3 year contract with competitive tax-free salary and household and children’s allowances;
• Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave;
• Excellent private health insurance scheme;
• Generous annual leave of 30 days plus official holidays;
• NATO Pension Scheme.

About the job

Based in Brain L ‘Alleud to the south of Brussels, Belgium you will join the Agency as we embark on a journey to transform our IT services to support NATO’s Digital Endeavour.  As a Principal Service Manager working our NATO Integrate Mobile Service Centre (NIMSC), you will deliver the assigned NIMSC services as detailed in the Service Level Agreements between NCI Agency (as the service provider) and the service operator and user (the customer), including.

For a full list of duties please review the job description here.

About you

We are looking for a talented and knowledgeable Principal Service Manager who holds minimum a Master degree at a nationally recognised/certified University in a related discipline;

• At least 5 years’ post-related professional experience, which encompasses a minimum of two (2) years’ experience as Senior Service Manager and at least three (3) years’ experience as Services Manager in a medium to large size organisation delivering critical IT Services;
• Service Management Certification;
• Extensive working experience in IT services engineering, planning, operations, maintenance and management;
• Demonstrable business and managerial skills, having the ability of being a motivator and mentor;
• Work experience on the Configuration Management and Change Management processes and tools;
• Experience in roles with requirement to display report writing and presentation skills

Knowledge of English, both written and spoken is essential.

Competencies

The NCI Agency is looking for individuals have tangible experience and knowledge in the following areas:

• Deciding and Initiating Action;
• Relating and Networking.
• Delivering Results and Meeting Customer Expectations

To learn more about NCI Agency and our work, please visit our website.

Please note that ALL SELECTED CANDIDATES, with the exception of currently employed NATO International Civilians (NIC’s) will be appointed at the first Increment of the indicated NATO Grade, i.e. NATO Grade X, Increment 1.This is the salary referred to in this vacancy notice. Extra increments can only be considered for candidates from another Co-Ordinated Organisation.

Selected candidates who are not nationals of the host country and who have not been continuously resident in the host country for at least one year may be eligible for an expatriate allowance. For the purposes of determining continuous residence, NATO considers mainly the work location at the time recruitment started, independent of whether various ties were kept with the home country. For more information on our allowances click here.

All selected candidates are required to complete a Security Clearance, Medical Clearance and Pre-employment Screening process before joining the NCI Agency. This process will require time, so please keep in mind that you will not be able to start working with us right away.