The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to our mission of saving lives and reducing the burden of disease in low-and middle-income countries. We work at the invitation of governments to support them and the private sector to create and sustain high-quality health systems.

CHAI was founded in 2002 in response to the HIV/AIDS epidemic with the goal of dramatically reducing the price of life-saving drugs and increasing access to these medicines in the countries with the highest burden of the disease. Over the following two decades, CHAI has expanded its focus. Today, along with HIV, we work in conjunction with our partners to prevent and treat infectious diseases such as COVID-19, malaria, tuberculosis, and hepatitis. Our work has also expanded into cancer, diabetes, hypertension, and other non-communicable diseases, and we work to accelerate the rollout of lifesaving vaccines, reduce maternal and child mortality, combat chronic malnutrition, and increase access to assistive technology. We are investing in horizontal approaches to strengthen health systems through programs in human resources for health, digital health, and health financing. With each new and innovative program, our strategy is grounded in maximizing sustainable impact at scale, ensuring that governments lead the solutions, that programs are designed to scale nationally, and learnings are shared globally.

At CHAI, our people are our greatest asset, and none of this work would be possible without their talent, time, dedication and passion for our mission and values. We are a highly diverse team of enthusiastic individuals across 40 countries with a broad range of skillsets and life experiences. CHAI is deeply grounded in the countries we work in, with majority of our staff based in program countries. Learn more about our exciting work: http://www.clintonhealthaccess.org

CHAI is an Equal Opportunity Employer, and is committed to providing an environment of fairness, and mutual respect where all applicants have access to equal employment opportunities. CHAI values diversity and inclusion, and recognizes that our mission is best advanced by the leadership and contributions of people with diverse experience, backgrounds, and culture.

Program overview:

Monitoring, Evaluation and Learning (MEL) involves tracking the progress of programs, making adjustments and assessing the outcomes. Equally challenging is the use of this information to foster change within the organization. With an effective MEL system, CHAI would be able to: a) track progress of project implementation; b) make timely adjustments as necessary during project implementation; c) discover unplanned effects of programmes and judge the impact that has been made on the lives of the citizens. Major workstream under MEL portfolio will be:

1. Monitoring is a continuous process used to track progress of project activities, identify day-to-day issues through process monitoring, and provide timely information to management and stakeholders for informed decision-making and course-correction.
2. Evaluation is a process for ensuring and assessing the effectiveness, relevance, efficiency, impact, and sustainability of interventions. It is performed periodically, and its scope differs from case to case—it can be formative or summative.
3. Learning is a key success factor for refining programming by adding value for improvement, revising strategies, and updating plans and frameworks based on key lessons learnt, findings and recommendations. Learning primarily contributes to generating knowledge products, disseminating information, and helping both internal and external programme/project stakeholders use adaptive programming.

Role overview:

Based in Kigali, the Monitoring, Evaluation and Learning Program Manager will be supporting all CHAI Rwanda programs and projects to undertake monitoring, evaluation and learning functions as per respective specific program strategies and theories of changes. The Program Manager (PM) will be the country focal point to assist technical program leadership teams to source and develop the learning agenda for their program; collect and interpret monitoring data for program improvement; advise on discrete studies and design analyses to answer strategic programmatic questions; and support in the development of program specific frameworks, tools and design mechanisms to document and exchange knowledge learnt during the implementation process.

In addition, they will build the capacity of technical program and project staffs and program specific analysts in effective use of the data management tools, reporting templates and learning documentation as well as exchange systems within the country team. This may include supporting program analysts and program officers to develop and implementation of the CHAI Rwanda programme performance monitoring and evaluation framework, tools and learning aspect of respective programs and projects under CHAI Rwanda. Leveraging data from across CHAI Rwanda’s programs, the MEL program manager role will oversee and spearhead office-wide reviews of data to enable senior stakeholders and program managers to review their program’s progress against national priorities.

The PM will be responsible for supporting the MEL officer and program specific analysts to develop analysis plan and generate high quality standard periodic programme implementing reports, assessment reports and program evaluations are generated and in collaboration with Program Managers. The PM will report to Senior Program Manager for Health Systems Strengthening. The PM will supervise one Global Health Corps (GHC) M&E Fellow. Both the PM and GHC Fellow will work closely with all programs specific analysts to execute the below-mentioned responsibilities.

MEL Tool Development:

• Advise CHAI Rwanda programs on how to develop robust program specific monitoring and evaluation frameworks and systems that will ensure clear and specific targets are set, adequate and quality performance and outcome indicators are set with specific timing and sources of information outlined for each indicator in line with the program theory of change.
• Provide technical inputs to program teams and analysts to design and implement analyses of routine program specific data, design and implement discrete studies, to answer strategic programmatic questions.
• Develop standard operating procedures or guidance to program specific analysists, to help program teams to design robust performance measurement systems, tools, analysis mechanisms and regular performance tracking system.
• Design/develop a robust high-level outcome/impact tracker and system that will ensure regular tracking of project/ programme results by CHAI Rwanda country senior management in collaboration with S/PMs.
• Work with specific program analysts and MEL officer to design a knowledge management (best practice documentation and dissemination) system to document lessons learnt from different programs as well feedback from technical teams, beneficiaries, and stakeholders (as deemed necessary) to ensure the continuous improvement of data management systems, program work plan and implementation designs and strategy revisions.
• Provide technical advice to program specific analysis and S/PMs to develop program specific M&E plans for all projects and proposals and ensure the same is followed up during implementation.

Evidence generation and knowledge management (documentation and dissemination of best practices):

• Develop and adopt an integrated database of all country projects and programs and design a system of regular data updates, data integrity and working in collaboration with the data analysts.
• Work with program analysis and technical programme managers to ensure the collection, quality assurance, compilation and analysis of relevant program data needed for an effective MEL system which will be utilized in monitoring strengths, weaknesses and gaps in existing projects/ programs and services and for reporting on donor commitments.
• Define and support programs to implement gold standard measurement approaches to generating robust data for program monitoring, evaluation, and learning
• Pre-define, document, regularly monitor and incorporate learning questions and knowledge cultivated during the implementation of respective projects and gathered feedbacks from all stakeholders.
• Be a resource for strategic evidence generation and dissemination, including but not limited to, helping program teams to develop scientific materials (e.g., manuscripts, conference presentations, and abstracts) and technical materials for non-technical audiences (e.g., webinar presentations, policy briefs).
• Share learning and provide constructive comments to colleagues in order to ensure programme quality.

Monitoring and Reporting:

• Support program analysis to maintain and update the performance indicator tracker based on submissions from the Programme data analysis and/or program managers.
• Develop and maintain an office-wide dashboard or similar tracking platform, to enable review of progress across all of CHAI Rwanda’s main program areas.
• Support S/PMs and analysists to ensure all grants have updated work-plan and performance management plan (PMPs) in tandem with all approved proposals, regularly reviewing and updating as needed.
• Support program analysts to carry out data quality assessments/ audits regularly for MEL data based on agreed indicators to guide decision making.
• Work with respective global grant management personnel for respective programs/projects to provide alert to the respective S/PMs on corrective actions required to avoid delays in implementation, including flagging operational issues and risks requiring timely actions.
• Work with program analysts and/or PMs to review monthly progress reports from respective projects and collate/ prepare quarterly/bi-annual and annual reports following agreed internal reporting timelines.

Assessments, Surveys and Evaluation:

• Liaise with S/PMs and program analysists to ensure all new and ongoing projects to initiate baseline surveys for new projects/ programmes and conducting relevant evaluations for ongoing projects as per approved proposals.
• Lead and/or coordinate all country program assessments, evaluations and performance evaluation tasks including planning and reporting on the same.
• Assist in the development of TOR for external surveys and consultant recruitments/ selection.
• Coordinate the review of all survey reports prepared to ensure quality and accurate reporting.

Capacity Building:

• Strengthen capacity of staff managerial and technical as well as program analysis through training to ensure adoption of new data monitoring tools, data analysis systems, quality assurance mechanisms, performance evaluation systems and learning aspects of projects.

Cross cutting functions:

• Support programs during proposal development/design including evidence for scoping exercise, program M&E framework development and baseline assessment.

People Management:

• Supervise one Global Health Corps (GHC) M&E Fellow.

• Advanced degree in public health, statistics or equivalent, plus 4 years work experience
• Demonstrated experience in developing and implementing comprehensive M&E systems, especially for grant-funded projects
• Excellent knowledge of program monitoring and evaluation methods (qualitative and quantitative) and familiarity with current international standards and developments in monitoring and evaluation
• Substantial statistical analysis skills with demonstrated, hands-on experience with management information systems (e.g., DHIS2, Microsoft Access) and statistical software packages (e.g., SPPS, SAS, Stata, R, Python or equivalent)
• Experience with developing and maintaining data visualization platforms (e.g., PowerBI, DHIS2, Tableau)
• Demonstrated ability to develop long-term workplans and work collaboratively with senior and programmatic stakeholders to embed MEL processes, adapt program priorities based on available evidence, inspire teamwork, and efficiently achieve results
• Excellent written and verbal communications, with a demonstrated capacity to synthesize data into an effective presentation of results for a variety of audiences
• Exceptional ability to work independently and to develop and execute plans to achieve specified impact with limited guidance and oversight
• Strong problem-solving skills and ability to make linkages between interventions/programs
• Self-motivated and ability to work under pressure and set priorities
• Applied research experience, including designing impact evaluations, qualitative assessments and/or operational research projects in resource-constrained settings

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