The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to our mission of saving lives and reducing the burden of disease in low-and middle-income countries. We work at the invitation of governments to support them and the private sector to create and sustain high-quality health systems.

CHAI was founded in 2002 in response to the HIV/AIDS epidemic with the goal of dramatically reducing the price of life-saving drugs and increasing access to these medicines in the countries with the highest burden of the disease. Over the following two decades, CHAI has expanded its focus. Today, along with HIV, we work in conjunction with our partners to prevent and treat infectious diseases such as COVID-19, malaria, tuberculosis, and hepatitis. Our work has also expanded into cancer, diabetes, hypertension, and other non-communicable diseases, and we work to accelerate the rollout of lifesaving vaccines, reduce maternal and child mortality, combat chronic malnutrition, and increase access to assistive technology. We are investing in horizontal approaches to strengthen health systems through programs in human resources for health, digital health, and health financing. With each new and innovative program, our strategy is grounded in maximizing sustainable impact at scale, ensuring that governments lead the solutions, that programs are designed to scale nationally, and learnings are shared globally.

At CHAI, our people are our greatest asset, and none of this work would be possible without their talent, time, dedication and passion for our mission and values. We are a highly diverse team of enthusiastic individuals across 40 countries with a broad range of skillsets and life experiences. CHAI is deeply grounded in the countries we work in, with the majority of our staff based in program countries.

In India, CHAI works in partnership with its India registered affiliate William J Clinton Foundation (WJCF) under the guidance of the Ministry of Health and Family Welfare (MoHFW) at the Central and States’ levels on an array of high priority initiatives aimed at improving health outcomes. Currently, WJCF supports government partners across projects to expand access to quality care and treatment for HIV/AIDS, Hepatitis, tuberculosis, COVID-19, common cancers, sexual and reproductive health, immunization, and essential medicines.

Learn more about our exciting work: http://www.clintonhealthaccess.org

Project Background:

Launched in September 2021, the Ayushman Bharat Digital Mission (ABDM) seeks to power India’s quest for Universal Health Coverage by creating the interoperability required for digital health technologies and platforms to ‘speak’ seamlessly to each other, thereby making healthcare interventions more affordable and accessible for all Indian citizens.

Central to ABDM is the principle of consent, and the concept of a health account (Ayushman Bharat Health Account or ABHA). An Indian Citizen can create an ABHA and link their personal health and / or medical records to this account. Using the ABDM’s Consent Manager functionality, they can then share their records with any other system that is ABDM-enabled. For instance, if they have been referred to a specialist for a consultation, they may provide them with access to diagnostic and other records that provide the specialist a comprehensive view of their medical history. Similarly, at the registration desk of a hospital, instead of waiting in a long queue, a patient can simply scan a QR code and transfer basic details about themselves (attached to their ABHA) to the hospital’s registration system and receive a ‘token’. This ‘scan and share’ functionality has been deployed across 2900 facilities across the country and has already generated over 1 crore tokens. It remains, however, just one example of the utility of ABDM. Many more such functionalities and use cases of that unlock the full potential of ABDM are on the anvil.

There has already been tremendous progress in the adoption of ABDM:

• Around 500 million ABHA created
• Over 320 million health records linked to ABHAs
• Over 220,000 health facilities registered and verified (on the Health Facilities Registry)
• Over 250,000 health professionals registered and verified (on the Healthcare Professionals Registry)
• Over 150 partners have made their systems ABDM-enabled

For more details, refer to: https://dashboard.abdm.gov.in/abdm/

The National Health Authority (NHA), an autonomous government institution, manages the implementation of ABDM across the country and WJCF supports its vision to strengthen the roll-out and scale-up this transformative digital health initiative. Our focus is on driving adoption of ABDM among healthcare providers, especially private sector physicians. ABDM’s progression to date has been led largely by the government sector and increased adoption by the private sector will help unleash its full potential. A key constituency in the private sector are doctors, who are not only the main ‘consumers’ of health and medical records (on the basis of which they make their diagnoses and prescribe care) but also the main ‘producers’ of these records.

We support the NHA in this endeavour in two main ways – facilitating outreach to healthcare professionals through platforms such as conferences, workshops, webinars, and through a ‘microsite’ engagement model based on in-person one-on-one engagement with providers and hospitals.

Position Summary:

WJCF has been selected by the Maharashtra State ABDM Office to serve as the ‘Development Partner’ for microsites in Nagpur and Amravati, in line with the ‘Operational Guidelines for Activating Microsites in the Country’. This would, among other things, entail working closely with multiple stakeholders, including the State ABDM Office, state-and local-level authorities and professional bodies, the on-ground field staff of ‘Interfacing Agency’ and most importantly, healthcare professionals, to successfully implement the microsites. As a ‘Development Partner’, WJCF will also be responsible for building capacity of the field staff deployed by the ‘Interfacing Agency’ and supporting the State ABDM Office in reporting the progress across the microsites to the NHA.

Towards this end, WJCF is looking to hire a Program Officer to work closely with Maharashtra State ABDM Office to help drive adoption of ABDM among healthcare professionals by supporting the ‘microsites’ implementation in the state. This approach is predicated on regular in-person engagement with healthcare professionals in a limited geography. The objective is to introduce ABDM (and more broadly, the value proposition of digitization) to healthcare professionals and facilitate their journeys to ABDM-enabled healthcare delivery. The milestones in this journey include:

• registering healthcare professionals onto the Healthcare Professionals Registry (HPR),
• signing the clinics / hospitals they work at on to the Health Facilities Registry (HFR),
• adopting ABDM-enabled Health Management Information Systems (HMIS) that suit their needs, and
• using the functionalities of the ABDM-enabled HMIS in care delivery to their patients.

The microsite approach to adoption is important for the ABDM ecosystem in two main ways:

• By focusing on a specific geography, and engaging deeply with an ecosystem of providers, it helps catalyse demand for ABDM through a ‘flywheel’ effect. By developing a core of early adopters, it aims to jump start word-of-mouth and demonstrative effects that will drive wider adoption.
• As sites for learning and experimentation, microsites deepen the ABDM ecosystem’s understanding of attitudes, incentives and circumstances that can drive or hinder adoption of ABDM, thereby helping to identify new use cases and sharpen its value proposition.

This role provides an opportunity to be at the heart of and directly influence the nascent and fast-moving digital health journey in India. The Program Officer will be based out of Amravati or Nagpur district of Maharashtra.

• Working closely with stakeholders at Maharashtra State ABDM Office to design an effective implementation strategy for microsites’ implementation across Nagpur and Amravati districts.
• Strategic planning and execution of program activities by closely working with the field team (hired by the Interfacing Agency) and managing week-to-week targets and improvising the implementation strategy (if required).
• Conduct training and capacity building activities for relevant stakeholders as per program requirements.
• Execute program activities and systematically monitoring progress, documenting and distilling insights and reporting for the two microsite(s) (Nagpur and Amravati) implemented in Maharashtra.
• Liaising with stakeholders such as the (i) Information, Education and Communication (IEC) team at NHA, and (ii) Various ABDM-enabled IT solution providers to ensure that field team (hired by the interfacing agency) is enabled to provide up-to-date and accurate information to healthcare professionals and to ensure a smooth onboarding process.
• Report all issue(s) as identified on field (technical/ procedural) to (i) State ABDM Office, (ii) NHA in a concise manner. Ensure that issues are resolved and timely action is taken.
• Supporting State ABDM Office to identify and participate in medical conferences, workshops, and CME sessions to convey benefits of becoming a part of the ABDM ecosystem.
• Engaging professional bodies and associations of healthcare professionals to leverage their existing communication channels (sessions, newsletters, magazines, blogposts, and such others) for spreading awareness about ABDM among their members.
• Exploring other innovative ways to reach out and engage healthcare professionals to enable them to participate in India’s digital health journey.

• Bachelor’s degree in management, public health, engineering, digital health, public policy, or similar fields.
• Work experience of 3+ year in public health, data analysis, public policy, digital health, or allied areas.
• Proven performance in a fast-paced, results driven environment.
• Excellent program management, analytical and communication (written and verbal) skills.
• Proficiency in Microsoft Office, particularly Excel, PowerPoint and Word.
• Willingness to travel within and across states, as required and for extended periods (up to 40% travel).
• Ability to think strategically, handle ambiguity, and problem solve in a fast-paced, limited-structure, multicultural environment.
• Commitment to integrity, humility, open-mindedness, tenacity and resourcefulness.
• Posess a learning mentality.
• Willingness to speak up, and then to commit once a decision is taken.
• Fluency in English and Hindi.

Preferred

• Experience working in a multi-stakeholder environment and/ or government stakeholder management experience.
• Experience in e-governance or digital health programs in India.
• Prior working knowledge in the ABDM ecosystem.
• Ability to navigate complex processes and influence decision-making in a professional and collaborative manner.
• Fluency in additional languages.

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