Programme Management – Senior Officer
JOB DETAIL
Process Innovation and Digitalisation Programme (PID)
UNOPS is embarking on a Process Innovation and Digitalisation journey. The Programme aims to ensure UNOPS delivers the highest quality projects – sustainably, on time, and within budget – for partners and beneficiaries.
The Programme is expected to last until the end of 2027. It will enhance UNOPS’ operational efficiency, effectiveness, and agility, overhauling processes and leveraging digital technologies and solutions. It will improve UNOPS’ collection and use of data, capacity for foresight, capacity for planning, knowledge management, and reporting.
Role of the Programme Management – Senior Officer
We are currently looking for a candidate to support the PID Programme in the role of Programme Management – Senior Officer. This role is focused on ensuring a smooth flow of communication across teams, supporting effective stakeholder engagement and coordinating the planning and delivery of change management activities at both the Programme level and in support of individual PID projects.
This position requires an understanding of change management methodologies and a proven ability to navigate complex organisational landscapes. The ideal candidate will have an innovative and pragmatic approach, an agile mindset and excellent communication skills.
The Programme Management – Senior Officer will work closely with the PID management team, project teams, and key stakeholders under the direct supervision of the Senior Change and Communications Manager, to ensure that initiatives are effectively planned, implemented, and sustained.
- Programme-level coordination support
- Support PID project teams with planning and delivery of project and change management activities
- Communication and Knowledge Management
1. Programme-level coordination support
- Monitor and support assessment and analysis of Programme performance against strategic key deliverables and indicators;
- Support the PID management team in managing Programme risks and issues;
- Support the coordination of PID events, workshops and sessions, including corresponding with participants and providing on-site support during workshops and events;
- Support in the preparation of briefing materials, meetings and missions, coordination of such requests, minute-taking and ensuring relevant follow-up actions;
- Support planning, implementation and roll-out of key change management activities;
- Follow up on stakeholder engagement, addressing action points, coordinating inputs, ensuring smooth communication flow;
- Coordinate the development of internal change management and communications guidelines and support materials, monitor usage and follow up with project teams to ensure uptake.
2. Support PID project teams with planning and delivery of project and change management activities
- Contribute to the planning of projects, with particular attention to the planning of stakeholder engagement, change impact and readiness activities, as well as their smooth implementation by actively engaging and supporting project teams;
- Contribute to the development and implementation of stakeholder engagement plans, communication plans, communication materials, learning schedules and training programs in collaboration with PID project teams and the Senior Change and Communications Manager;
- Support planning and delivery of internal workshops and training, as well as internal communications efforts and platforms;
- Coordinate planning and delivery of post-go-live change management activities to ensure new processes and systems are being adopted and benefits realized.
3. Communication and Knowledge Management:
- Provide communication support for strategy and governance initiatives; including stakeholder engagement plans and drafting internal communication content;
- Review and provide comments on the Programme reports and knowledge-sharing materials;
- Develop and maintain constructive relationships with supporting functions across the organisation;
- Engage with change networks at the appropriate and relevant levels for Change initiatives;
- Support the development and implementation of knowledge management strategies;
- Manage Programme documentation.
| Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion. |
| Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles. |
| Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role). |
| Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries. |
| Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements. |
| Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving. |
| Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground. |
Education:
- An advanced university degree in Human Resources, Economics, Management, Public Administration, Business Administration, Social Sciences, Political Science, International Relations, or other related fields is required.
- A Bachelor’s degree in combination with additional two years of experience may be accepted in lieu of a master’s degree.
Experience:
- A minimum of 2 years of relevant experience in project support, change management, communications, management consulting or business transformation is required.
- Out of the 2 minimum years, at least 1 year of experience must be at UNOPS, supporting project planning, stakeholder management, change management and/or communication efforts.
- Familiarity with change management approaches, methods and tools is a distinct asset.
Language:
- Full working knowledge of English is required.
- Knowledge of another official UNOPS language (French, Spanish) is an asset.
Contract type: International ICA
Contract level: IICA-1
Contract duration: Open-ended, subject to organizational requirements, availability of funds and satisfactory performance
Duty station: Copenhagen (Denmark).
For more details about the ICA contractual modality, please follow this link:
https://www.unops.org/english/Opportunities/job-opportunities/what-we-offer/Pages/Individual-Contractor-Agreements.aspx
- Please note that UNOPS does not accept unsolicited resumes.
- Applications received after the closing date will not be considered.
- Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process, which involves various assessments.
- UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of many diverse nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. UNOPS seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce.
- Qualified women and candidates from groups which are underrepresented in the UNOPS workforce are encouraged to apply. These include in particular candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities.
- We would like to ensure all candidates perform at their best during the assessment process. If you are shortlisted and require additional assistance to complete any assessment, including reasonable accommodation, please inform our human resources team when you receive an invitation.
Terms and Conditions
- For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post.
- For retainer contracts, you must complete a few mandatory courses ( they take around 4 hours to complete) in your own time, before providing services to UNOPS. Refreshers or new mandatory courses may be required during your contract. Please note that you will not receive any compensation for taking courses and refreshers. For more information on a retainer contract here.
- All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.
- It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.
