Project Assistant (Language Services)
Doha, Qatar
JOB DETAIL
For the purpose of this vacancy only first tier candidates will be considered, Internal candidates are considered first-tier candidates.
Context
IOM provides a range of services and support to various resettlement programmes globally including, but not limited to, case processing, migration health assessments, cultural orientation training, organized transportation and administration of a travel loan and collections program. The Department of Mobility Pathways and Inclusion, specifically the Resettlement and Movement Division (RMM), has the organizational responsibility to provide direction, oversight, and guidance to IOM’s global support to all resettlement programs.
IOM Resettlement Support Centers (RSCs) provide critical support and processing assistance for the Follow To Join Asylees (FTJA). As part of an MOU between IOM and the Coordinated Afghan Relocation Efforts (CARE), IOM manages several RSCs which prepare applications for adjudication by and provide support to visiting US Citizenship and Immigration Services (USCIS) officers , facilitate security and medical screenings, provide information about arriving individuals to resettlement agencies in the US, offer Cultural Orientation (CO) training to individuals departing for the US, and provide support to the FTJA managed by the Field Operations Directorate.
- Support accurate communication in a common language during interviews and other meetings conducted in-person, by telephone, and/or by video conference by providing verbatim (word for word) interpretation services.
- Support IOM’s case processing activities by providing interpretation assistance to the government agencies and officials, such as US Citizenship and Immigration Services (USCIS) officers, on circuit rides, selection missions and immigration visa application interviews for the beneficiaries.
- Provide interpretation services in the preferred language of the beneficiaries without paraphrasing, summarizing, omitting, or adding information; always use the first person (I, me and my) and remain engaged during the interpretation session.
- Provide informal translation services for informative materials (brochures, posters, etc.) and other documentation.
- Maintain strict confidentiality during interpretation sessions and and all program-related information by implementing control procedures in line with IOM standards of conduct and data protection rules, particularly regarding the destruction or maintenance of written notes within the required timeframe (e.g. immediately after each interpretation session). Alert the supervisor of any non-compliance to SOPs or codes of conduct by staff members.
- Remain objective, unbiased, impartial and neutral when providing interpretation services. Treat all parties to the conversation with courtesy, dignity and respect, regardless of their age, ethnicity, religion, political opinion, sex characteristics, gender, gender identity, gender expression, sexual orientation, disability or any other factors.
- Have an appropriate understanding of and sensitivity towards cultural practices and language differences that may exist between the parties to the conversation. Respect the use of proper pronouns that are preferred by the beneficiaries, when applicable.Inform the supervisor if you are having difficulty understanding a party to the conversation or if a beneficiary or any other individual offers a bribe, threatens you or tries to influence your interpretation. Immediately inform the supervisor if you know the beneficiary personally or if you have ever met the individual at any point in the past.
- Abide by IOM Standards of Conduct (IN/15), Policy and Procedures for Preventing and Responding to Sexual Exploitation and Abuse (IN/234), IOM Data Protection Principles (IN/138), Policy for a Respectful Working Environment (IN/90), and Fraud Awareness and Prevention Guidelines (IN/70).
- Participate in relevant training sessions on such topics as interpreting for international organizations, respectful terminology and the protection of program beneficiaries, and contribute to terminology lists as requested.
- Be available to be evaluated on the quality of your interpretation by a third party.
- Perform such other duties as may be assigned.
Education
- Bachelor’s degree in Interpretation, Literature, Linguistics, Social Science, or a related field from an accredited academic institution with three years of relevant professional experience; or,
- Complete school diploma from an accredited institution with five years of relevant professional experience
Accredited Universities are those listed in the UNESCO World Higher Education Database.
Experience
- Previous experience in interpretation.
- Experience working with vulnerable groups and providing humanitarian assistance.
- Prior work experience with international humanitarian organizations, non-government or government institutions/organization in a multi-cultural setting is an advantage.
Skills
- Excellent communication and interpersonal skills.
- Discreet, patient and detail and client-oriented.
- Good knowledge of Word, Excel and the internet is a strong advantage.
- Ability to meet deadlines and quality requirements for outputs.
- Ability to produce and deliver quality results in a service-oriented and timely manner.
- Ability to establish and maintain effective working relationships with beneficiaries and other stakeholders.
- Ability to identify and monitor any changes in the needs of project beneficiaries.
- Ability to incorporate gender-related needs, perspectives and concerns into their work and workplace, and to promote equal gender participation.
Languages
For all applicants, fluency in English, Dari and Pashto is required (oral and written).
IOM’s official languages are English, French and Spanish.
Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.
Required Competencies
IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.
Values – all IOM staff members must abide by and demonstrate these three values:
- Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
- Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
- Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
- Courage: Demonstrates willingness to take a stand on issues of importance.
- Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.
Core Competencies – behavioural indicators (Level 1)
- Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
- Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
- Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
- Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
- Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.
Notes
- Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
- This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.
- This post is subject to local recruitment. Only those holding a valid residence and work permit for the country where this position is based will be eligible for consideration.
- Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable.
- IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
- IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
- IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application.
For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies
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