Protection Assistant-Case Management

The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunities for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfillment of the wish to return home.

DRC is Denmark’s largest NGO. We are a leading international NGO – one of the few with specific expertise in forced displacement. In 40 countries across the world, our 7,500 employees work to protect, advocate and build sustainable futures for refugees and other displacement-affected people and communities.

In 2003, following the start of foreign military operations in Iraq, DRC became one of the first organisations to provide humanitarian assistance in the country and now operates in Basra, Baqubah, Jalawla, Gatoon, Baghdad, Muqdadiya, Balad, Aziz Balad, Samarra, Mosul, Duhok, Telafar, Baa’j, Sinjar, and Erbil.

Find more about DRC operations in Iraq here: Iraq | DRC Danish Refugee Council

Reporting to: Protection Team Leader

Employment Band: (I) Non Manager

Unit/department: Protection

Location: Salah Al Din / Balad – Aziz Balad.

Overall purpose of the role

Delivery of case management services and implementation of individual protection assistance (IPA) to vulnerable and at-risk target population in intervention area Salah Aldin /Balad. Assist the Protection Officer in ensuring quality of the planning, implementation and follow up of case management and IPA activities.

Geographic scope: Balad / Aziz Balad.(Iraq)

This role has a focus Balad and ensures compliance to DRC procedures and guidelines within DRC Iraq and the Central and South area office. The role contributes to the implementation of protection strategies Salah Al Din/ Balad, which are translated into action plans and day-to-day tasks.

Main responsibilities

Technical

• Identification of people in need of individual protection (Case Management and/or IPA) and ensure timely response, including referrals of people in need of GBV case management.

• Provide case management services, in line with DRC Iraq guidance and case management standard operating procedure (SOP) to community members of different ages (youth, adults and older persons), gender (men and women) and abilities (including persons with disabilities).
• At all times, respect information management principles and guiding principles for case management.
• Provide case management services, following standardized case management process including following steps: identification, comprehensive needs assessment, case planning and implementation, follow-up and review, case closure.
• Provide individual protection assistance in line with DRC Iraq guidance and individual protection assistance SOP, including detailed documentation of intake, assessment and distribution.
• Regular follow up on the assigned case to ensure that the case plan remains adequate, to monitor progress and identify additional needs.
• Provide psychosocial support throughout the whole case management process.
• Conduct regular visits to targeted field locations for mobile intake and referral.
• Participate in supervision and coaching sessions, individual and/or in group, including case discussions.
• Participate in internal and external trainings, as requested by the Protection Officer (CM) and Protection Team Leader.

Administrative

• Ensure all IPA and CM activities are recorded and documented accurately and in a timely fashion on DRC Iraq’s IM system.
• Maintain up-to-date and accurate case and IPA files in a safe and confidential manner.
• Support MEAL team with implementation of evaluations and surveys.
• Produce activity reports as required by Protection Officer (CBP).
• Support Protection Officer (CBP) with administrative tasks including purchase requests to supply chain.

Other

• Ensure compliance with DRC guidelines and policies on HR, admin, finance, and supply.
• Ensure adherence to DRC national staff policy guidelines and Code of Conduct.
• Ensure compliance with DRC AGD policy and AGD programmatic minimum standards.
• Ensuring compliance with the zero-tolerance to Sexual Exploitation and Abuse policy.
• Perform any other relevant tasks as requested by the Protection Officer (CBP) and Protection Team Leader.

Required experience and competencies

• Minimum 1 year of relevant work experience in protection in humanitarian setting
• Experience in facilitation of PSS activities and the delivery of community programs to vulnerable groups
• Understanding of protection principles, protection minimum standards and basic psychosocial support concepts
• Excellent IT skills (Microsoft Excel, Outlook, Word and PowerPoint)
• Excellent communication and problem-solving skills.
• Ability to maintain confidentiality and always prioritize the safety and dignity of beneficiaries.
• Ability to work flexible hours.
• Fluency in Arabic
• Ability to communicate and write in English.

Required education

Diploma in social work, counseling, psychology or another related field

Equivalent professional qualification

All DRC roles require the post-holder to master DRC’s core competencies:

• Striving for excellence: Focusing on reaching results while ensuring efficient processes.
• Collaborating: Involving relevant parties and encouraging feedback.
• Taking the lead: Taking ownership and initiative while aiming for innovation.
• Communicating: Listening and speaking effectively and honestly.
• Demonstrating integrity: Upholding and promoting the highest standards of ethical and professional conduct in relation to DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.

WE OFFER

• Contract Length: 7 Months
• Salary Band: I
• Start Date: 01-April-2024
• Comprehensive health insurance for staff, spouse, and up to two children under 18.
• Personal Accident insurance coverage in the event of work-related accidents during working hours.
• Psychosocial support for staff and family members.
• Learning & Development opportunities for professional growth.

Salary and conditions will be in accordance with the Danish Refugee Council’s Terms of Employment for National Staff.

Application process

Interested? Then apply for this position by clicking on the Apply button.

All applicants must upload a cover letter and an updated CV (no longer than four pages) in English. Applications sent by email will not be considered.

Closing date for applications: [10-March-2024]

Diversity & Inclusion: DRC Iraq is committed to promoting an inclusive work environment according to our Age, Gender, and Diversity approach (AGD). We aim to have a more diversified leadership structure creating opportunities for qualified women to take on managerial roles. We also continuously work to make our workplace more accessible for persons with specific needs. We offer benefits related to psychosocial support, health insurance, maternity and paternity leave, child sick leave, and lactation breaks. As part of our commitment to promote equity, diversity, and inclusion, we strongly encourage applications from female candidates, persons living with disabilities, as well as representatives of minorities.

Note: Due to the urgency of this position, applications will be reviewed on a rolling basis.

If you have questions or are facing problems with the online application process, please visit Support for jobseekers | DRC Danish Refugee Council

For further information about the Danish Refugee Council, please consult our website Professional | DRC Danish Refugee Council