Reporting to: Protection Team Leader

Subordinates: Protection assistants

Location: Nertiti

Authorization level: N/A

Under the direct supervision of the Protection Team Leader, the Protection Officer CM is responsible for the implementation of quality case management activities in the assigned area of responsibility. The Protection Officer is expected to develop positive relationships with individual beneficiaries, community mobilizers and focal points and other stakeholders so as to ensure to the efficiency of DRC’s outreach strategy and overall intervention.

Programme

• Implementation of programme activities related to case management and psychosocial support (PSS) activities. To this end, support the Protection Team Leader in producing and updating monthly workplans and implement programme activities accordingly and supervise the protection assistants.
• Supervise and coordinate the quality provision of case management and individual protection assistance in line with global SOPs and standards, including the interagency GBV case management guidelines, with the support of the Protection Team Leader and Protection Manager.
• Support in developing tools, forms and SOPs related to Case management, in collaboration with the Protection Team Leader and the Protection Manager. Comply with applicable professional standards related to protection and humanitarian interventions.
• Conduct tailored capacity-building for community stakeholders (including community mobilizers) and other project target groups.
• Contribute to the quality of DRC’s community outreach approach by effectively identifying and coordinating with community mobilizers, community-based protection networks (CBPNs) and other community focal points. To this end, ensure that community mobilizers and focal points represent a diversity of backgrounds, nationalities, profiles and locations so as to support DRC’s capacity to reach the individuals who are the most in need of protection and assistance.
• Ensure that individuals in need of protection services and/or assistance, identified through outreach and other activities, are timely and adequately referred to the relevant services. Conduct regular and systematized follow-up of all referred cases to ensure adequate service provision, reassess needs and potentially identify any new trends.
• Conduct information dissemination, awareness and capacity-building activities with communities on protection risks, on rights and on available services among others, in safe and suitable locations.
• Conduct any other programme activities related to the provision of protection services and assistance as instructed by the Protection Team Leader and the Protection Manager.
• Mobilize and build strong rapport with communities through consistent engagement with community-based structures and adhering to dignified, culturally sensitive approaches.
• Ensure proper documentation of case management data and information in line with the case management guiding principles, adhering to the confidentiality principle. Ensure to abide by all information-sharing protocols in place.

Monitoring and Reporting

• Produce quality and acurate reports and supporting documentation on CM activities and ensure timely submission to the Protection Team Leader for review and internal information sharing. To this end, ensure that both the hard and soft copies of all activity reports are passworded and safely archived. Overall, effectively use the tools and comply with the processes related to monitoring and reporting, including through the use of shared drive and dedicated platforms for information management.

Representation and coordination

• Represent DRC and the programme towards a wide range of stakeholders including individual beneficiaries, community mobilizers, community-based structures’ members and focals points. To this end, ensure professional standards and transparent communication in the external representation of the organization so as to build trust and ensure effective collaboration with all concerned stakeholders.
• Ensure that all interactions with individual beneficiaries take place in an environment and in a way that respect and promote the individuals’ safety, agency and dignity in accordance with professional standards for protection and humanitarian work.

Operations support

• Support the coordination of programme support activities as they relate to logistics, administration or security as relevant, under the guidance and supervision of the Protection Team Leader and in coordination with the relevant departments. Comply with all relevant internal policies and directives.

• Minimum 2 years of professional experience in the field of GBV intervention, human rights or community development, preferably with an international humanitarian organization
• Proven experience in provision of psychosocial support and community-based protection activities
• Excellent interpersonal and problem-solving skills, creativity and flexibility, communication skills
• Strong ability to organize work, meet deadlines, maintain composure, work independently, prioritize work under pressure, coordinate multiple tasks and maintain attention to detail
• Flexibility in working overtime and in challenging environments
• Willing to collaborate with and support people from different ethnic groups and different religions
• Demonstrated interest in humanitarian work and supporting people effected by conflict and displacement

• University Degree in the field of social sciences, humanitarian affairs, international law, development or any other related field

Find the definition of DRC’s Core competencies here

• Fluency in written and spoken English and Arabic.

Key stakeholders:

• Internal: Protection Manager, Protection Team Leaders, Protection Officers and Assistants, Protection Specialist, PIM Officer
• External: Project beneficiaries, local authorities and community leaders, humanitarian partners.

Victoria Ajinomoh, Protection Manager – 02/04/2023

Female candidates are strongly encouraged to apply.

¨Advanced: I can work independently at full professional level.

¨Expert: I am the go-to person when others need help.