Overall purpose of the role
Supervision of the daily activities of the case management interventions with a focus on survivors of gender-based violence.

Responsibilities:
Case management service provision

• With support of Team Leader and Program Manager, design and deliver specific GBV prevention interventions
• Provide general protection case management services in compliance with best-practice and international standards in protection response (including DRC case management SOP’s) including assessment of need, development of case plan and referral/facilitation of access to services, follow-up, and case closure.
• Ensure and oversee that specialised needs, including Child Protection Case Management, are referred to specialized service providers, and that at all times caseworkers are safeguarding the safety and respect of the survivor, in addition to the confidentiality of his/her information and his/her right to access services without any discrimination.
• At all times safeguard the safety and respect of the individual, in addition to the confidentiality of his/her information and his/her right to access services without any discrimination.
• Run weekly case review meetings with the Case Management Assistants to ensure adherence to standards of care and quality case management
• Create plan for Case Management team to complete the targets and any related budget spend within the program period. Follow up with Case Management Assistants to ensure work is completed on time and in line with the target and budget plan.
• Answer Case Management Assistant’s technical case management questions or relay technical questions to the Program Manager.
• Act as Case Management Team Focal point for Team Leader and Program Manager.

Monitoring and reporting

• Produce reports as required by the Team Leader or Program Manager (including potential weekly reports)
• Accurately update the protection case management database ensuing adherence to data protection protocols as well as ensure accuracy of the database
• Maintain complete, accurate, and confidential case files to document client interactions and interventions using DRC tools, ensuring adherence to data protection protocols. Follow up with Case Management assistants to ensure all paperwork is properly filed in adherence with data protection and DRC protocols.
• Participate in weekly and monthly work planning as directed by Team Leader and Program Manager.
• Support the implementation of monitoring and evaluation tools and report on issues in the implementation of the program
• Supporting the assistant in data analysis of case management data in a safe and ethical manner.

Coordination and representation:

• Collaborate with other DRC sectors and NGOs to ensure a coordinated and collaborative response to the provision of services and assistance for those benefiting from case management
• Maintain effective working relationship with relevant stakeholders including partner agencies, community leaders and service providers
• Advocate for the needs of vulnerable and at-risk individuals both internally and through coordination mechanisms through evidence-based advocacy
• Updating of referral pathways and service mapping and follow up with Assistants regarding coordination with new actors.

Other:

• Maintain positive work relationship within the team, and promote team-building efforts in coordination with case management Assistants, Team Leader, and Program Manager.
• Ensure respect of DRC Code of Conduct
• Participate in training and coaching as required on case management process, the relevant SOPs and the data filing and storing procedures.
• Any other duties relating to the nature of the job as directed by the Team Leader or Program Manager

Experience and technical competencies

• Bachelor/Degree in Social work, Counseling, psychology or other related field (Or relevant work experience).
• 2-3 years of experience in protection case work, preferable with a focus on GBV.
• Ability to maintain confidentiality, respect, non-discrimination and safety of client at all times;
• Strong understanding of basic counseling and psychosocial support concepts; previous training in these areas strongly preferred
• Ability to discuss sensitive issues with respect and empathy
• Excellent interpersonal and problem-solving skills, creativity and flexibility
• Strong ability to organize work, meet deadlines, maintain composure, work independently, prioritize work under pressure, coordinate multiple tasks and maintain attention to detail
• Flexibility in working overtime and in challenging environments
• Willing to collaborate with and support people from different ethnic groups and different religions
• Demonstrated interest in humanitarian work and supporting people effected by conflict and displacement

Desirable:

• Previous experience in international organizations
• Previous experience providing case management services
• Previous experience providing counselling and/or psychosocial support services
• Experience with excel and database management

Languages:

• Fluency in written and spoken English and Arabic

About you
In this position, you are expected to demonstrate DRC’s five core competencies:

• Striving for excellence: You focus on reaching results while ensuring an efficient process.
• Collaborating: You involve relevant parties and encourage feedback.
• Taking the lead: You take ownership and initiative while aiming for innovation.
• Communicating: You listen and speak effectively and honestly.
• Demonstrating integrity: Upholding and promoting the highest standards of ethical and professional conduct in relation to DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.

Conditions
Contract: Twelve months’ contract with possibility of extension, subject to funding and performance. Salary and conditions in accordance with the Danish Refugee Council’s Terms of Employment for National Staff in Sudan. This position is graded at H

Start Date: ASAP

Duty Station: AlJazeera state

Reports to: Protection Manager

Application and CV
All interested applicants are required to submit their CV with three references and reachable contact numbers, a letter explaining how their skills and experience meet the requirements of the job, plus copies of academics and experience certificates online via our online-application form on www.drc.ngo under Vacancies by 3 August 2023.
Gender Equality:
DRC is committed to achieving gender parity in staffing at all levels. In light of this, women candidates are particularly encouraged to apply to bridge the gender gap.

Equal Opportunities:
DRC is an equal opportunity employer. We value diversity and we are committed to creating an inclusive environment based on mutual respect for all employees. We do not discriminate on the basis of age, sex, disability status, religion, ethnic origin, colour, race, marital status or other protected characteristics.