Org. Setting and Reporting

This position is located in the Digital and Social Media Unit within the Communications and Public Information Section of the United Nations Mission in South Sudan (UNMISS), Juba. The incumbent directly reports to the Chief, Communications and Public Information Section.

Responsibilities

Within delegated authority, the Public Information Officer (Digital Media Officer) may be responsible for the following duties: Development and implementation of digital and/or social media strategies: • Ensures implementation of digital communications programs and campaigns to publicize priority issues and/or major events, including drafting strategies, coordinating efforts, monitoring and reporting on progress, taking appropriate follow-up action, and analyzing results; • Makes recommendations on the development and delivery of digital media strategies, particularly social media through competitive research, platform determination, benchmarking, messaging and audience identification in line with the United Nations’ mandate and related communications strategies and policies; • Analyses current events, public opinion and media coverage, identifies issues and trends, and advises management on appropriate digital media responses; • Monitors, analyses and evaluates implementation and impact of the Mission’s social media presence; • Keeps abreast of emerging trends and innovations in the digital media field and makes recommendations for new opportunities to expand or enhance the Mission’s social media presence; • Makes recommendations and provides technical advice to team members and other UN components on best practice in digital media; • Provides guidance to and supervises junior staff. Oversight of content creation and management of digital channels: • Manages UNMISS digital and social media platforms, including the mission website, photo, audio and video channels; • Coordinates the production and publishing of daily content (text, images, video or HTML) that supports and engages audiences in a meaningful way; • Works with communications colleagues and other UNMISS components to ensure full coverage of the Mission’s activities and the generation of new content; • Ensures consistent messaging, quality control and a coherent user experience across UNMISS digital platforms; • Captures and analyses appropriate social data/metrics, insights and best practices to support continuous improvement. Engagement and partnerships: • Monitors a range of external forums and social media and maintains UNMISS presence in public dialogue where appropriate; • Works with staff to engage online audiences through social media platforms; • Manages social media communication with supporters and interested parties, building relationships with existing supporters and influencers to build the UNMISS brand; • Develops relationships with key partners to maximize visibility and traffic to UNMISS platforms and to maximise the distribution of content; • Makes recommendations to increase the visibility of Mission’s social media content. – Performs other related duties as required.

Competencies

PROFESSIONALISM: Ability to conceptualize, design and implement campaigns using high quality social and digital communications products and relevant platforms; Ability to advocate and engage on sensitive public affairs issues and understand opportunities and risks in an international environment; Knowledge of the full range of communications approaches, tools, and methodologies essential to planning and executing effective campaign strategies and programmes, e.g. campaign management, advocacy, engagement, media operations, marketing and promotion, audience outreach, message targeting; Knowledge of user experience, accessibly and metrics; Ability to use a web content management system; Ability and willingness to apply these skills in innovative ways in conflict and post-conflict settings; Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations; takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work. ACCOUNTABILITY: Takes ownership of all responsibilities and honours commitments; delivers outputs for which one has responsibility within the prescribed time, cost and quality standards; operates in compliance with organizational regulations and rules; supports subordinates, provides oversight and takes responsibility for delegated assignments; takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable. CREATIVITY: Actively seeks to improve programmes or services; Offers new and different options to solve problems or meet client needs; Promotes and persuades others to consider new ideas; Takes calculated risks on new and unusual ideas, thinks “outside the box”; Takes an interest in new ideas and new ways of doing things; Is not bound by current thinking or traditional approaches.

Education

Advanced university degree (Master’s degree or equivalent) in communication, journalism, international relations, public administration or related field. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.

Job – Specific Qualification

Not available.

Work Experience

A minimum of seven (7) years of progressively responsible experience in public information, journalism, international relations, public administration or related area, including at least (3) three years of dedicated experience managing digital channels (website and/or social media) in a professional context is required. Experience delivering digital campaigns, including advocacy and engagement is required. Experience working on issues related to peace and conflict is required. At least one (1) year of experience working in conflict, post-conflict or developing country is desirable. Experience monitoring and evaluating the impact of web and social media content is desirable. Experience managing multilingual content is desirable. At least one (1) year of experience in data analytics or related area is desirable.

Languages

English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in oral and written English is required. Working knowledge of an additional UN official language is desirable.

Assessment

Previously rostered candidates are not subject to any further assessment and as such, will not be invited for such an assessment.

Special Notice

This “Recruit from Roster” job opening is only open to roster applicants who are already placed on pre-approved rosters, following a review by a United Nations Central Review Body. Only roster applicants who were placed on rosters with similar functions at the same level are considered to be eligible candidates. Eligible applicants receive an email inviting them to apply. Rostered applicants are encouraged to apply only if they are interested and available to take up the position at the duty station/s specified in the Job Opening. Applying to this job opening carries an expectation to accept the offer, if selected. • Qualified women that meet the requirements of this job opening are particularly encouraged to apply and will be given full consideration in accordance with the United Nations efforts to increase women participation in its workforce.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions. Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on “Manuals” in the “Help” tile of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.