Job overview:

The Radio Operator role will assist in operating and monitoring UHF, HF radio systems, vehicle and personnel tracking systems, CCTV, e-mail, vehicle booking systems, satellite telephones, mobile telephones, and internal phone systems in English and local languages.

For more details about this position please click here: Job Description and NRC Grade Structure.

Generic responsibilities 

These responsibilities shall be the same for all positions with the same title. The responsibilities shall be short and essential. Details belong in the Work- and Professional Development Plan.

• Monitor and communicate with NRC vehicles and staff in the field, other NRC offices and appropriate partners
• Immediately report any potential threats to NRC staff, assets, and facilities
• Immediately report emergencies, accidents, and loss of contact with NRC staff/vehicles
• Log all transmitted and received messages according to procedures
• Log all vehicles movements according to procedures
• Conduct periodic equipment inspections and tests to ensure that operations standards are met, and report all needs for repairs/maintenance
• Coordinate radio-related actions of locating and contacting staff that are missing or in distress

Specific responsibilities

• Operate Motorola VHF, UHF and Codan HF radio systems, GPS/GSM tracking and associated web platform, email, Thuraya, mobile phone and internal phone systems; in English and local languages, remain all the time during the duty shifts in the radio room and do not’ leave it without permission.
• Log all communications neatly and accurately,
• Maintain location boards tracking NRC staff and vehicles,
• Alert security focal point/s of important events by monitoring internet, TV and radio news in English and Persian, as well as via security alert systems.
• Control keys to all office spaces during off-duty hours.
• Coordinate with the transport section to facilitate the transport for staff and visitors.
• Awareness of every single event or issue that happens during their duty.
• Regularly check the Radio Room’s emails at least every ten minutes.
•  Responsible for conducting an accurate and complete handover briefing, including all information that occurred during their duty or will impact the other’s duties. The handover note should be passed on to the person replacing you and your immediate supervisor. Refer to Operator SOP for details.
• Monitor EM-NET and TV stations and communicate any announcement or incident to the security department.
• Responsible for drafting and distributing SMS announcements to all staff at the request of a member of the security department and announcing the same information to all the drivers via VHF/UHF and HF/Cell phone if VHF/UHF is out of range. SMSs should follow this format: “Security Alert: 0000hrs; Date; Incident; Advisory.”
• Fulfilling any other related tasks that may be assigned by supervisors, NRC HSS Department.
• Responsible for communicating any problem they face to their immediate supervisor.
• Any other tasks given by the line manager.

Generic professional competencies: 

• A minimum of 3 years of non-profit or NGO work experience within international humanitarian assistance programs.
• Bachelor’s degree in BBA, Economic or any other related field.
• Advanced knowledge in communications technology, including, satellite communications, cell phone, etc.
• Good knowledge of city and general area in assigned location, and the provinces of Afghanistan, ability to read and interpret maps and operate Google maps or similar.
• Able to structure his or her thoughts and make an accurate and complete summary of a situation, under time pressure, at any time of day or night.
• Must display intelligent ability to arrange vehicle moves to make best use of available assets and time.
• High attention to detail and ability to neatly complete assigned paperwork.
• Honest and trustworthy.
• Proven communication, interpersonal, representation, negotiation and skills.
• Computer skills – database knowledge essential, wireless networking.
• Trouble shooting’ skill with electrical, radio and computer systems.
• Well presented, confident, and sensible.
• No other employment is allowed, operator may be required to work at any time of day or night and on any day of the week, at short notice.
• Written and verbal English essential.
• Fluent of the local language.

Behavioural competencies (max 6)

• Handling insecure environments
• Initiating action and change
• Empowering and building trust
• Influencing

Performance Management

The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews:

• The Job Description
• The Work and Development Plan
• The Mid-term/End-of-trial Period Performance Review Template
• The End-term Performance Review Template
• The NRC Competency Framework