Location: Islington, London
Contract type: Permanent
Salary: £22,823 per annum plus London Weighting allowance of £3,344 if applicable
Hours: 35 per week

Are you ready to embark on a truly impactful journey with our Refugee Support and Restoring Family Links Service? We are in search of a remarkable individual who can play a pivotal role as our Senior Support Assistant.

Within our dynamic and passionate operational team, you will be at the very heart of our mission. As a vital link in our service delivery, you will witness first-hand the positive change we bring to the lives of refugees and families affected by conflict or displacement.

But what does a day in the life of a Senior Support Assistant entail?

Picture yourself as the administrative powerhouse that keeps our operations running smoothly. Your reliable support will be essential in ensuring we provide the best possible service to those in need. From maintaining filing and database systems to offering assistance to our incredible volunteers, you’ll be the driving force behind our frontline services. Your unwavering dedication will also be called upon to address external enquiries, making a tangible difference in the lives of those who reach out to us.

This is an opportunity to make a meaningful impact and find true fulfilment. By joining our team, you’ll become an integral part of our mission to support people in crisis, restoring hope and rebuilding shattered lives. Together, let’s make a lasting difference in the lives of those who need it most.

To be a successful Senior Support Assistant, we hope you:
• Have excellent organisational and time management skills
• Have excellent interpersonal and communication skills in written and verbal English
• are IT literate and have experience of using email, word processing, databases and spread sheet packages
• Have an understanding and empathy with the needs of people seeking asylum and refugees and are able to provide emotional support to vulnerable people in crisis

Closing date for application is 23:59 on 10th July 2023 with interviews to take place shortly after

Need help completing your application or supporting statement? Please read our useful “Candidate Application Guidance” document in the “Additional Information” link.

In return for your commitment and expertise, you’ll get:

• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Flexible working: We do our best to accommodate your preferred work style.
• Learning & Development: Wide range of career opportunities + comprehensive learning.
• Discounts: Access to Blue Light Discount Card and employee benefits platform.
• Wellbeing Support: Access to mental health and wellbeing assistance.
• Team Working: Support our mission in a collaborative team.
• Cycle2Work: Lease a bicycle through the scheme.
• Season ticket loan: Interest-free loan for commuting expenses.

At Th e British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the support of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network
Please see the role description for more information about the role.

Connecting human kindness with human crisis