With over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 34,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Employee Contract Type:

Local – Fixed Term Employee (Fixed Term) 

Job Description:

*This position is open for local candidates based in any country in MEER where World Vision International is legally registered to operate*

The IT Manager III role is responsible for managing and maintaining global IT processes and standards relevant to their area. They manage one or more IT processes within one functional area and provide services to one or more global field office locations.

Individuals within the IT leadership job family have responsibility for activities that contribute to planning, creating and implementing an IT vision and strategy aligned with the company’s strategic business plan. They oversee the development of corporate standards, technology architecture, technology evaluation and transfer. They manage small to large teams of people responsible for developing and delivering IT solutions for the business and customers. Each role within this job family provides technical and business leadership to their organizations as well as to the business.

IT Leaders are also responsible for analyzing trends in technology, assessing the impact of emerging technologies on the business, providing solutions to address technology and business issues, and managing financial resources while ensuring the development of high-quality technology solutions. These solutions must be developed at the best possible cost and be aligned with customer and business needs while establishing relationships with employees and key internal and external stakeholders. They are also responsible for participating and leading the development of an IT governance framework that defines the working relationships and sharing of IT components among various IT groups within the organization.

To be successful, individuals must possess a combination of business, technical and leadership skills and competencies. This requires an understanding of client’s business needs, processes and functions. They also need a solid knowledge of IT infrastructure, architecture, applications development and support, networks, and computer operations. In addition, individuals working in this job family must have excellent communication skills and the ability to influence others.

KEY RESPONSIBILITIES:

BUSINESS AND IT STRATEGY:

• Implements the tactical components of the IT strategy at an Enterprise level.
• Works with business partners to understand business needs.
• Manages the development and implementation of IT initiatives to support business strategy.

CHANGE MANAGEMENT:

• Embraces and executes change through frequent, communication to staff and clients about the change and the impact of the change (individual and business).
• Consistently advocates for the change.
• Coaches staff through the change.
• Identifies and removes obstacles to change.

GOVERNANCE:

• Provides input into demand management process and executes on plan.

ARCHITECTURE:

• Provides input to technology planning within a functional area.
• Implements solutions consistent within current context of overall architecture.

PROCESS IMPROVEMENTS:

• Implements defined process improvements.

FINANCE:

• Participates in the development of IT budgets.
• Tracks and takes appropriate steps to stay within budget.
• Provides high-quality services at optimal cost to customers.
• Measures service performance and implements improvements.

IT TECHNOLOGY DEVELOPMENT:

• Develops and implements technologies to improve the performance of a business efficiency and effectiveness.

SERVICE LEVEL AGREEMENTS (SLAs):

• Participates and provides input to the SLA development process.
• Ensures internal SLAs are met.

VENDOR MANAGEMENT:

• Provides advice and counsel to the vendor relationship decision-making and contract development processes.
• Reviews service provider performance.
• Identifies and confirms performance problems and notifies contract managers.

RESOURCE MANAGEMENT:

• Meets regularly with team to gather work statuses.
• Discusses work progress and obstacles.
• Provides advice, guidance, encouragement and constructive feedback.
• Ensures work, information, ideas, and technology flow freely across teams.
• Establishes measurable individual and team objectives that are aligned with business and organizational goals.
• Documents and presents performance assessments.
• Recognizes and rewards associates commensurate with performance.
• Implements organizational practices for staffing, EEO, diversity, performance management, development, reward and recognition, and retention.

WORKFORCE PLANNING:

• Identifies the roles, skills and knowledge required to achieve goals.
• Ensures staff has the resources and skills needed to support all work initiatives within the assigned function or Center of Competency (COC).
• Participates in IT workforce deployment activities.

KNOWLEDGE, SKILL AND EXPERIENCE:

Required Education, training, license, registration and certification):

• Bachelor’s degree in Computer Science, Information Systems or other related field, or equivalent work experience.

Required Professional Experience:

• Minimum of 8-10 years of experience in IT operations, with at least 5 years in a leadership role managing regional or global IT teams.
• Strong understanding of IT infrastructure, networking, cloud technologies, cybersecurity, and enterprise systems.
• Proven experience in managing IT operations in a multinational and regional environment.
• Requires demonstrated ability to launch and deliver a single IT project on time and within budget
• Requires in-depth knowledge of ITSM processes.
• Expertise in IT network operations, server management, and security protocols.
• Effective in written and verbal communication in English
• Willingness and ability to travel domestically and internationally, as necessary.

Preferred Knowledge and Qualifications:

• Fluent in English.
• Have strong communication skills.
• Have good planning and organising skills.
• Strategic thinker with strong influencing skills and exceptional professional credibility.
• Have proven ability to collaborate effectively and develop positive working relationships with the team.

Applicant Types Accepted:

Local Applicants Only