What we are looking for:

An experienced Risk and Compliance Manager who will be responsible for; leading the Country Office’s (CO’s) efforts to effectively manage risks; promoting a risk management culture; ensuring the CO’s compliance within high-risk areas and with regulations not specific to a given function (i.e. Securing Supporting Documentation (SSD), Counter Terrorism (COTER), sanctions); and responding to any issues or questions that arise relating to the CO’s work on Protection from Sexual Exploitation and Abuse (PSEA), Data Protection (DPR), legal, Code of Conduct and complaints management.

What you will do:

1. Support the Country Management Group (CMG) and the Country Director (CD) by ensuring that risks in the CO’s operations are identified, assessed and controlled effectively; and that CO’s are in compliance within high-risk areas/issues by: identifying such high-risk areas/issues,conducting regular compliance checks on the said areas/issues (e.g. spot checks); reporting regularly to the CD and the CMG on compliance issues; and leading the implementation of compliance improvement measures throughout the CO.
2. Ensure that risk management and compliance related CO registers, namely the CO Risk Register, Waiver Register, Recommendations Tracker and Standards Operating Procedures (SOPs) Register are complete and up to date.
3. Advise and support in-country function leaders (Head of Support, Area Managers, Head of Programmes, Health Safety and Security Manager) in implementing compliance improvement measures related to high-risk areas/issues.
4. Ensure that SOPs in the CO are aligned with policies and regulations, are coherent with other SOPs throughout the CO and NRC and follow basic quality principles.
5. Ensure that mechanisms to report, process and respond to complaints on staff behaviour from internal stakeholders (whistleblowing) are in place in the CO and in line with existing NRC requirements.
6. Provide advice, training and support to CO staff on the following: i) Areas of expertise held by the R&C function at HO (Risk management, compliance, Anti-corruption, Data Protection, Code of Conduct, legal and complaints management) and ii) compliance with regulations not specific to a given function (e.g. SSD, COTER, sanctions).
7. Contribute to the development of NRC’s RM framework by documenting lessons learned and best practices in the CO.
8. Management of staff and resources of the R&C function at CO.
9. Monitor compliance in the implementation of NRC’s policies, procedures, and controls through regular spot checks, field visits, and in-depth interviews and influence for improvements in accordance with NRC’s operational standards as expressed in the various policy documents, handbooks and other guidelines.
10. Support programme and finance teams to prepare for audits and act as the focal point for the implementation of Internal Audit and follow up of Internal Audit Recommendations.
11. Help facilitate the global risk management process at AO and CO levels.
12. Prepare Monthly Compliance and Risk reports for each Area Office and Field Visit Compliance and Risk Reports, for submission to the CMG and ensure follow up/implementation of recommendations given.
13. Contribute to the development of adequate compliance and quality control mechanisms of NRC operations particularly regarding sanctions and counter-terrorism legislation
14. Conduct regular Anti-corruption training sessions and fraud detection and reporting among Country and Area Office staff, and partner staff.
15. Conduct and Lead investigations and fact-finding process as delegated by the management.

Please download the detailed job description to learn more about the position.

What you will bring:

• Minimum 5 years of experience from working as a manager in compliance, auditing or risk management functions or from working as senior manager in the humanitarian sector.
• Knowledge and skills in the international regulatory context applicable for INGOs.
• Knowledge and skills in any of the following: safeguarding, accountability to affected populations or Code of Conduct related matters.
• Knowledge of the regulatory context in the country is an advantage.
• Knowledge about own leadership skills/profile with documented results related to the position’s responsibilities.
• Fluency in English both written and verbal. Knowledge of Arabic is desirable.

What we offer:

• Duty station: Jerusalem, Palestine
• Contract: 12 months (Renewal is subject to performance and funds availability)
• Travel: Minimum of 50% in Gaza and West Bank (NRC operational areas)
• Salary/benefits: grade 9 on NRC’s salary scale, with accompanying terms and conditions
• NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.
• We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.

Find out more about the benefits of working for NRC

Important information about the application process

• Internal candidates: To apply as an internal candidate, log in with your official email or click on Opportunity MarketPlace.
• When creating your profile, include your full name as given on your national identification card. Complete all the system-required fields for experience, employment history and education.
• Submit your application and CV in English, taking care to attach your latest CV.
• Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered. Unsolicited applications not related to this specific job advertisement will not be considered.
• We receive many applications for each vacant position and so only shortlisted candidates will be contacted.
• This position is open to candidates who have the legal right to work in Palestine. Due to legal restrictions in obtaining visas for some applicants please click on the link to confirm your eligibility before sending your application.  
• If you have any questions about this role, please email [email protected] with the job title as the subject line.

Why NRC?

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. Our 15,000 staff work in crises across 40 countries, providing life-saving and long-term assistance to millions of people every year.

NRC currently has over 3,000 staff across the Middle East dedicated to assisting people affected by conflict in Jordan, Syria, Lebanon, Iraq, Libya and Palestine. Its humanitarian interventions are based upon its programming expertise in the Core Competencies of Shelter, Education, WASH, Livelihoods and Food Security, and Information Counselling and Legal Assistance (ICLA) to vulnerable displaced people that were forced to flee.

Aiming at strengthening the organisation’s risk management capacity, in 2019 NRC decided to establish a Risk Management and Compliance (R&C) function across the organisation.  This function is responsible for i) enabling NRC to manage risks by supporting organisational efforts to identify, assess, prepare for and respond to risks; ii) fostering a risk management culture by institutionalising processes and systems that embed risk management into operations and build capacity and awareness on risk throughout NRC; and iii) improving organisational effectiveness by streamlining compliance practices and enabling better prioritisation of support resources to highest-risk issues

Watch this short video to see NRC in action.

We are looking for people who are passionate about helping refugees and people forced to flee. Are you one of those people? If you are, NRC offers you the opportunity to:

• do demanding and professional work, often in challenging contexts.
• join a work culture that empowers every employee to share ideas and take responsibility.
• be part of a welcoming and supportive community committed to human dignity.

Learn more about NRC’s operations in Palestine here.