Salesforce Architect – Information Technology Senior Associate
JOB DETAIL
Salesforce Architect – Information Technology Senior Associate
Location
The IDB Group is a community of diverse, versatile, and passionate people who come together on a journey to improve lives in Latin America and the Caribbean. Our people find purpose and do what they love in an inclusive, collaborative, agile, and rewarding environment.
About this position
We are looking for a Salesforce Architect who will play a key role in delivering valuable solutions to our clients in the areas of Marketing Cloud, Financial Services Cloud, Experience Cloud, Tableau Analytics and other related areas to assure that best practices are implemented, and the modules and applications are efficiently and optimally used to support the Bank’s business requirements.
The Information Technology Operations Division at Inter-American Development Bank is currently working on multiple Salesforce implementations. The current Salesforce platform supports a centralized marketing and communications business model and the rollout of Bank-wide Customer Relationship Management practices through a phased implementation.
What you’ll do:
- Work in coordination with other business SMEs, business analysts and technical teams in solution design, blueprinting and delivery of Salesforce solutions and technologies to meet business goals and requirements.
- Provide input into the Technical and Solution Architecture, detailed design, prototyping and testing, in an advisory capacity or hands-on, including the preparation and / or authoring of related artifacts (documentary and otherwise).
- Consult with business and technical collaborators to develop appropriate solutions for non-functional requirements such as performance, security, maintainability, scalability, usability, and reliability.
- Perform analysis of business and technical requirements, to technical solution design covering Salesforce Application Architecture through to Enterprise Architecture; end-to-end Solution Design (across Salesforce and other technologies), and solution estimating and planning in collaboration with other IT teams.
- Propose and implement Technical & Technology Strategies based on the salesforce.com suite of products and services.
- Lead detailed planning, coordination, management, and execution of Technology Strategies to implement, integrate and embed Salesforce-based solutions in our existing technology infrastructure.
- Define and drive strategies to scale technical delivery by means of automation and / or other innovations.
- Define and drive technology roadmaps as they relate to the salesforce.com suite of products and for the ITE and Business, both in Headquarters and the Country Offices.
- Develop relationships with Business and Technical partners to reinforce and extend the Architect’s role as a trusted advisor.
- Lead the estimation and resource planning associated with solution design and delivery, defining standards, solutions and schedules.
- Participate in the preparation and evaluation of RFIs and RFPs from time-to-time, as needed.
- Find opportunities to use changes in customers, markets, and technology as a motivation to rethink IT solutions and services. Improve processes for the CRM solution, its ecosystem and integrations with other systems.
- Work under the limited supervision of others.
- Provide procedural and task guidance to more junior staff.
What you’ll need
- Education:
- Bachelor’s degree in any of the following related fields: Computer Sciences, Information Technology, or related area
- At least one Architect Track Certification from application, system, integration, data, development life cycle/Deployment and
- At least three Admin/Developer Track Certifications and
- At least two Cloud Consultant Track Certifications from Experience, Service, Sales or Marketing
- Bachelor’s degree in any of the following related fields: Computer Sciences, Information Technology, or related area
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Experience:
- At least 3 years of demonstrated experience working in the capacity of accountable or responsible technical contributor in CRM implementations and at least 1 year as a Salesforce Architect in creating the technical/solutions/data architecture for complex Salesforce implementations.
- Experience in Public sector implementations in Latin American Countries desirable
- Languages:
- Proficiency in Spanish and English, spoken and written, is required. Additional knowledge of French and Portuguese is preferable.
Key Skills
- Learn continuously
- Collaborate and share knowledge
- Focus on clients
- Communicate and influence
- Innovate and try new things
Requirements
- Citizenship: You are a citizen of one of our 48-member countries. We may offer assistance with relocation and visa applications for you and your eligible dependents.
- Consanguinity: You have no family members (up to the fourth degree of consanguinity and second degree of affinity, including spouse) working at the IDB, IDB Invest, or IDB Lab.
Type of contract and duration
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International staff contract, 36 months initially, renewable upon mutual agreement.
What we offer
The IDB group provides benefits that respond to the different needs and moments of an employee’s life. These benefits include:
- A competitive compensation package.
- Leaves and vacations: 24 days of paid time off + 8 personal days + sick leave + gender- neutral parental leave.
- Health Insurance: IDB Group provides employees and eligible dependents with a robust medical benefits program which covers medical, dental, vision, preventive care, and prescription drugs.
- Pension plan: defined benefit pension plan that provides financial security and support employees in planning for their future.
- We offer assistance with relocation and visa applications for you and your family, when it applies.
- Hybrid and flexible work schedules.
- Health and wellbeing: Access to our Health Services Center which provides preventive care and health education for employees.
- Development support: We offer tools to boost your professional profile such as mentoring, 1:1 professional counseling, training and learning opportunities, language classes, mobility options, among others.
- Other perks: Lactation Room, Daycare Center, Gym, Bike Racks, Parking, Spouse Career Program, and others.
Our culture
At the IDB Group we work so everyone brings their best and authentic selves to work, willing to try new approaches without fear, and where they are accountable and rewarded for their actions.
Diversity, Equity, Inclusion and Belonging (DEIB) are at the center of our organization. We celebrate all dimensions of diversity and encourage women, LGBTQ+ people, persons with disabilities, Afro-descendants, and Indigenous people to apply.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job interview process. If you are a qualified candidate with a disability, please e-mail us at [email protected] to request reasonable accommodation to complete this application.
Our Human Resources Team reviews carefully every application.
About the IDB Group
The IDB Group, composed of the Inter-American Development Bank (IDB), IDB Invest, and the IDB Lab offers flexible financing solutions to its member countries to finance economic and social development through lending and grants to public and private entities in Latin America and the Caribbean.
About IDB
The Inter-American Development Bank is devoted to improving lives. Established in 1959, the IDB is a leading source of long-term financing for economic, social and institutional development in Latin America and the Caribbean. The IDB also conducts cutting-edge research and provides policy advice, technical assistance and training to public and private sector clients throughout the region.
Follow us:
https://www.linkedin.com/company/inter-american-development-bank/
https://www.facebook.com/IADB.org
