NATO offers you more than a job. It gives you a mission: building peace and security for one billion people in Europe and North America. The NATO Communications & Information Agency is leading NATO’s Digital Endeavour. We are NATO’s technology and cyber leaders, helping NATO Nations to communicate and work together in smarter ways. Our work is challenging and meaningful, and you will develop and apply your expertise as part of a dynamic international team of civilian and military professionals.

What do we offer?

·       Genuinely meaningful work as part of the most successful alliance in history

·       3 year contract with competitive tax-free salary and household and children’s allowances

·       Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave

·       Excellent private health insurance scheme

·       Generous annual leave of 30 days plus official holidays

·       Pension Scheme

About the job

Based in Mons, Belgium you will join the Agency as we embark on a journey to transform our IT services to support NATO’s Digital Transformation.

NATO Digital Workplace Centre (NDWC) is accountable to the General Manager for the consolidated Agency consultation and collaboration services that comprise the current Digital Workplace, covering the operational NATO services, across all content classifications and security domains, for desktop computing, mail, instant messaging, video teleconference (VTC), content services platforms, telephony, printing and mobility services. Responsibilities also cover the organisation and support of all digital events, meetings and large-scale conferences for both the Agency and NATO stakeholders. Furthermore, the NDWC also has the responsibility for driving the future roadmaps of these services across the NATO Enterprise to enable a NATO Digital Workplace through new services.

The Workstream Collaboration Services (WCS) provide a persistent, shared conversational workspace that helps NATO staff initiate, organize and complete their daily work. Solutions offered to NATO staff members integrate direct and group messages, alerts, notifications, activity streams, files, tasks, and real-time audio and video into searchable groups or channels. The team supports both ad-hoc collaboration (Instant Messaging, chat, real-time audio/video, informal e-mail, etc.) as well as the more team-focused collaboration needs (file repositories, search, group community collaboration, etc.).

You will be responsible to lead and coordinate Voice and VTC engineers and technicians in delivering Voice and VTC services, ensuring proactive maintenance of the systems managed, defining and implementing continuous improvement initiatives and implementing Voice and VTC related projects.  You will also lead and coordinate systems management, conduct evaluation of incident reports and trend analysis of the assigned systems and services and assist in development, maintenance and review of technical documentation.

The majority of the work is carried out in the office, in order to the facilitate collaboration within the  team, but it also allows for some remote work.

For a full list of duties, please review the job description here .

About you

We are looking for a talented and knowledgeable Collaboration Services – Voice and VTC Engineer with ideally a Bachelor’s degree and 3 years of post-related experience.

A different qualification coupled with particularly relevant experience may also be considered.

You should also have:

·       At least 3 years’ experience and in-depth knowledge of VoIP Networks

·      At least 3 years’ proven track record of collaboration with vendors, resident engineering and operations staff, to achieve system performance objectives by utilizing vendor’s toolkits for collection of maintenance data. With the ability to analyse them for both service improvement and troubleshooting purposes

·       Very good knowledge of ICT Systems Engineering and the associated aspects of design, operations, administration and maintenance

·       Practical experience in ICT systems and services delivery. To include, but not limited to; high and low level designs, technical and functional solution evaluation, testing, implementation, transition, continuous services improvement, and Service Level Agreement (SLA) based delivery

·       Experience leading and managing technical teams

Knowledge of English, both written and spoken, is essential.

Note: the internal job title is Senior Engineer (Cell Head Voice Services).

To learn more about NCI Agency and our work, please visit our website.

The NATO Communications and Information Agency (NCI Agency) will not accept applications prepared, in whole or in part, by means of generative artificial-intelligence (AI) tools, including and without limitation to chatbots, such as Chat Generative Pre-trained Transformer (Chat GPT), or other language generating tools. All applications prepared, in whole or in part, by means of such generative or creative AI applications may be rejected without further consideration at the sole discretion of the NCI Agency.

Please note that ALL SELECTED CANDIDATES, with the exception of currently employed NATO International Civilians (NIC’s) will be appointed at the first Increment of the indicated NATO Grade, i.e. NATO Grade X, Increment 1.This is the salary referred to in this vacancy notice. Extra increments can only be considered for candidates from another Co-Ordinated Organisation.

Selected candidates who are not nationals of the host country and who have not been continuously resident in the host country for at least one year may be eligible for an expatriate allowance. For the purposes of determining continuous residence, NATO considers mainly the work location at the time recruitment started, independent of whether various ties were kept with the home country. For more information on our allowances click here.

All selected candidates are required to complete a Security Clearance, Medical Clearance and Pre-employment Screening process before joining the NCI Agency. This process will require time, so please keep in mind that you will not be able to start working with us right away.