Security Operations Center (SOC) Assistant – UN jobs Philippines
JOB DETAIL
Office/Unit/Project Description
The Locally Cost-Shared Security Budget (LCSSB) for Philippines was endorsed by the Security Management Team (SMT) members, reviewed by the Department and shared with the Security Focal Points of UNSMS organizations present in Philippines. Following UNSMS policy/guidance and discussion by the Security Management Team-Philippines, two authorized activities are addressed in this security budget and linked to approved SRM Measures:
a. Identification Program
b. Communications Structure
The Security Operations Center (SOC) Assistant/ Security Communications Operator is responsible for monitoring the movement of field mission and receives, transmits or relays security and safety messages and information on behalf of the Designated Official/Area Security Coordinator/Senior Security Personnel (as applicable) via all identified means of communication to personnel
Scope of Work
- Operational
• Receives, transmits or relays security and safety messages and information on behalf of the Designated Official/Area Security Coordinator/Senior Security Personnel (as applicable) via all identified means of communication to personnel;
• On receipt of notifications of security and safety incidents, escalates these via the appropriate and defined channels for follow-up and support;
• Using the SCS, monitors the movement of field missions, as defined by the Security Risk Management (SRM) process and appropriate local standard operating procedures (SOPs);
• Based on the local SOPs facilitates the provision of immediate support to the UNSMS personnel involved in security or safety incidents: alerts the response and support functions through the appropriate and defined channels, gives the necessary feedback and input to the personnel involved in the incidents, maintains the communication link to personnel, acts in an overall supportive role. Records all information and communications related to these incidents;
• Notifies the respective UNSMS organization when their personnel are involved in a security or safety incident;
• Monitors the usage of the SCS and ensures it is used according to established SOPs; guide personnel on appropriate behaviour when using the SCS;
• Verifies the operational status of the SCS to ensure that personnel can use or access the SCS and that the SCS is functioning properly. Reports any anomalies to the appropriate authority for further action or guidance;
• Undertakes personnel headcount in accordance with instructions ASA /Senior Security Professional (as applicable), or an established SOP in a timely and accurate manner.
2. Administrative
• Maintains the contact and residence details of all UNSMS personnel and their eligible dependents, and the contact details of premises and vehicles;
• Maintains the UN warden lists; ASMT/SFP contact list; and other contact information.
• Maintains the contact details of the response team emergency services and support structures of host government, local authorities and contracted private security companies; direct personnel to the nearest one during times of security or safety incidents;
• Maintains records and logs of actions and communications undertaken to support security or safety incidents or any other critical communications;
• Prepares and submits reports, as directed by the ASA
3. Others
• Perform other duties, as directed by the ASA
4. Institutional Arrangement
The Security Operations Center (SOC) Assistant/ Security Communications Operator works under the supervision of the Area Security Advisor (ASA). This post is funded under a cost-share arrangement, the Local Cost Shared Security Budget (LCSSB)
Core
Achieve Results: LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline.
Think Innovatively: LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements.
Adapt with Agility: LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible.
Act with Determination: LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident.
Engage and Partner: LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships.
Enable Diversity and Inclusion: LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination.
Cross-Functional & Technical competencies
| Thematic Area | Name | Definition |
| Security Services | Security incident management monitoring | Ability to provide adequate response to security incidents/events |
| Security Services | Security crisis management & response | Knowledge of crisis management and response arrangements as well as the ability to prepare for, respond to, support/manage security crisis events |
| Digital & Innovation | Data Analysis | Ability to extract, analyse and visualize data (including Real-Time Data) to form meaningful insights and aid effective decision making |
| Business Management | Communication | Ability to communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience |
| Business Management | Monitoring | Ability to provide managers and key stakeholders with regular feedback on the consistency or discrepancy between planned and actual activities and programme performance and results |
| Business Management | Customer Satisfaction / Client Management | Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfill and understand the real customers’ needs. Provide inputs to the development of customer service strategy.
Look for ways to add value beyond clients’ immediate requests. Ability to anticipate client’s upcoming needs and concerns |
| Min. Education requirements | Secondary education is required.
University degree (Bachelor’s degree) in Security Management, Radio Communications and other related field can be given due consideration but not a requirement. Relevant training and experience can be considered as an alternate to a degree. |
| Min. years of relevant work experience | Minimum of five (5) years (secondary education) or two (2) years (with bachelor;s degree) or relevant experience related to operational communications and direct interaction with a broad range of client in the field of safety and security. |
| Required skills | Advanced level user expertise of Microsoft Office (Excel, PowerPoint, Word, Access, etc) is required. |
| Desired skills in addition to the competencies covered in the Competencies section | Prior working experience within the UN system, an international NGO, or another international organization is an advantage.
Knowledge and experience in IT skills such as LAN, networking, Desktop Hardware Configuration, Database creation is desirable. Basic knowledge on radio and satellite communications equipment is desirable Experience in working in operations centres, radio room, command centres, crisis management, etc. an asset |
| Required Language(s) | Fluency in English and Filipino languages is required.
Knowledge of local language(s) used in the operational area is essential; |
| Professional Certificates | NTC Radio License or at least RLM Certificate is an advantage |
