The Security Operations Centre (SOC) is a cost-shared resource established to support the safety and security of personnel, premises, assets and operations working for various organizations covered by the United Nations Security Management System (UNSMS). The SOC monitors, facilitates and coordinates the communications of data and voice messages using the security communications system (SCS) within Malawi. Additionally, responsibilities can include maintaining administrative data supporting security communications, such as aggregating contact information for UNSMS personnel, offices, and emergency services.

Under the guidance and supervision of the most senior security professional in Malawi, the SOC Supervisor oversees the operations and activities of the SOC team, ensuring that the SOC supports key functions and operations of the United Nations by delivering reliable and consistent services to UNSMS personnel and security managers.

• Coordinate and guide SOC personnel on appropriate use of the SCS.
• Coordinate the shift system to ensure effective coverage hours as defined in SRMM or as applicable, considering coverage during personnel absences or where additional support is required during an emergency.
• In coordination with the most senior security professional, ensure SOC Assistants are trained and capable of delivering services at the expected level. Ensure regular refresher training is provided as and when required. This must also include SOPs and training components related to supporting gender-based security incidents, initial actions and response to same, and handling sensitive information cognizant of confidentiality requirements.
• Monitor individual team members’ performance; provide guidance and instruction when required.
• Monitor the usage of the SCS and ensure it is used according to established SOPs; report non-compliance in the usage of the SCS to the most senior security professional.

Oversee daily operations 

• Coordinate the reception, transmission and relay of security and safety messages and information on behalf of the Designated Official (DO)/Senior Security Personnel, as applicable, via all identified means of communication to personnel.
• Oversee the monitoring of the movement of field missions in accordance with the identified measures from the security risk management (SRM) process and appropriate local Standard Operating Procedures (SOPs).
• Ensure all incoming/outgoing information messages to concerned UN personnel/entities are registered, timely distributed and logged appropriately.
• Coordinate the undertaking of personnel headcount and communications checks in accordance with instructions from the DO/Senior Security Professional, as applicable, or an established SOP in a timely and accurate manner.
• Supervise the SOC personnel to direct UNSMS personnel to the nearest response team emergency services and support structures of the host government and local authorities during security or safety incidents.
• Ensure that the SOC notifies the respective UNSMS organization or NGO security focal point when their personnel are involved in a security or safety incident.
• Responsible for daily routine service checks of all equipment maintained by the SOC and logging the serviceability status; report any problem observed to the appropriate authority and notify affected users in a timely manner.
• Ensure that a current /updated UN warden list is provided to the SOC.
• Ensure availability of the current contact details of the response team emergency services and support structures of host government and local authorities, working closely with the senior security professional to maintain accurate and up-to-date information.
• Ensure that actions and communications undertaken to support security or safety incidents, or any other critical communications, are recorded and logged.
• Review SOC SOPs, as appropriate.
• Train and inform SOC personnel on the latest version of the SOC SOP.
• Monitor the adequate implementation of the SOPs by SOC personnel.

Coordinate and supervise the Emergency Response Team (ERT)

• Provide supervisory role to the ERT and ensure timely response to all incidents involving UNSMS personnel.
• Respond along with the ERT to incidents affecting UNSMS personnel
• Coordinate directly with the ERT team leader to ensure that team members are present.
• Ensure MPS ERT officers are always present and ensure their work sheet are prepared timely to facilitate payment of monthly stipends. 

Other 

The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.

Business Direction & Strategy    – Strategic Thinking

• Ability to develop effective strategies and prioritized plans in line with UNDP’s objectives, based on the systemic analysis of challenges, potential risks and opportunities; linking the vision to reality on the ground, and creating tangible solutions
• Ability to leverage learning from a variety of sources to anticipate and respond to future trends; to demonstrate foresight in order to model what future developments and possible ways forward look like for UNDP

Business Direction & Strategy   – Effective Decision Making

• Ability to take decisions in a timely and efficient manner in line with one’s authority area of expertise and resources

Business Development   – Integration within the UN

• Ability to understand and deal with a business situation in a manner that is likely to lead to a good outcome Knowledge and understanding of the operational frameworks in the organization and ability to make good judgments and quick decisions within such frameworks Entrepreneurial Thinking

Security Services   – Security risk management

• Ability to assess threats and risks, identify and oversee implementation of mitigation measures, including ability to design and test security plans

Security Services    Security advice, planning and coordination

• Ability to provide with authoritative advice and guidance on security management, plan and coordinate security activities

Security Services   – Security incident management & monitoring

• Ability to provide adequate response to security incidents/events

Security Services   – Security information management

• Analytical capabilities to process diverse security information and develop recommendations