NATO offers you more than a job. It gives you a mission: building peace and security for one billion people in Europe and North America. The NATO Communications & Information Agency is leading NATO’s Digital Endeavour. We are NATO’s technology and cyber leaders, helping NATO Nations to communicate and work together in smarter ways. Our work is challenging and meaningful, and you will develop and apply your expertise as part of a dynamic international team of civilian and military professionals.

What do we offer?

·       Genuinely meaningful work as part of the most successful alliance in history.

·       3 year contract with competitive tax-free salary and household and children’s allowances

·    Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave

·       Excellent private health insurance scheme

·       Generous annual leave of 30 days plus official holidays

·       Pension Scheme

About the job

Based in Mons, Belgium, you will join the Agency as we embark on a journey to transform our IT services to support NATO’s Digital Endeavour. You will provide guidance for the Account Management team in terms of Information and Knowledge Management procedures and processes. You will also assist in SLA/SSP/Ops PoW requirement coherence, analysing both changes and trends. You will assist in the provision of data for the demand forecast, contributing to the business planning process. For a full list of duties, please review the job description here.

About you

We are looking for a talented and knowledgeable Senior Assistant (Account Management) with ideally higher vocational training in a relevant discipline with 2 years post-related experience or a secondary educational qualification with 4 years post-related experience.

A different qualification coupled with particularly relevant experience may also be considered.

Minimum 2 years’ experience in support of analysis and administrative support, preferably in a customer-facing role or department and basic ITIL, or similar, knowledge and experience of services and service management is required.

Knowledge of English, both written and spoken, is essential.

To learn more about the NCI Agency and our work, please visit our website.

The NATO Communications and Information Agency (NCI Agency) will not accept applications prepared, in whole or in part, by means of generative artificial-intelligence (AI) tools, including and without limitation to chatbots, such as Chat Generative Pre-trained Transformer (Chat GPT), or other language generating tools. All applications prepared, in whole or in part, by means of such generative or creative AI applications may be rejected without further consideration at the sole discretion of the NCI Agency.

Please note that ALL SELECTED CANDIDATES, with the exception of currently employed NATO International Civilians (NIC’s) will be appointed at the first Increment of the indicated NATO Grade, i.e. NATO Grade X, Increment 1.This is the salary referred to in this vacancy notice. Extra increments can only be considered for candidates from another Co-Ordinated Organisation.

Selected candidates who are not nationals of the host country and who have not been continuously resident in the host country for at least one year may be eligible for an expatriate allowance. For the purposes of determining continuous residence, NATO considers mainly the work location at the time recruitment started, independent of whether various ties were kept with the home country. For more information on our allowances click here.

All selected candidates are required to complete a Security Clearance, Medical Clearance and Pre-employment Screening process before joining the NCI Agency. This process will require time, so please keep in mind that you will not be able to start working with us right away.