Senior AWS Cloud Technician
JOB DETAIL
The UNICC workforce consists of many diverse nationalities, cultures, languages, and opinions. UNICC seeks to sustain and strengthen this diversity by ensuring equal opportunity and an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, ethnicity, sex, national origin, age, religion, disability, sexual orientation and gender identity.
Purpose of the Position:
The purpose of the post is to support the Head, Cloud and Platform Service Unit (OPDA) in Cloud Operations activities within the Cloud Services Section (OPD), including the implementation and on-going support of cloud services in AWS for UNICC and its clients. The Senior AWS Cloud Technician will act as the main technical focal point for AWS services, providing expert support and advice on all technology and processes related to the AWS management activities.
Objectives of the Programme:
The objective of the Centre is to provide trusted ICT services and digital business solutions to its Clients and Partner Organizations.
Main duties and responsibilities:
The incumbent will work under the direct supervision and guidance of the Head, Cloud Operations and Platform Services Unit (OPDA) within the Operations Division (OP) and in close collaboration with the Cloud Services team. The incumbent could be requested to do any others tasks of similar level in related fields. The incumbent will perform the following duties:
- Provide expert hands-on support to the design, build, implementation, and delivery of AWS solutions, with a focus on AWS IaaS and PaaS
- Review technical and business functional requirements in order to propose relevant AWS cloud platforms and infrastructures
- Execute assessment, migration and implementation plans to deploy optimized AWS infrastructures and move workloads to AWS, using native AWS migration or third-party tools
- In consultation with the Head, OPDA, actively seek solutions to the needs of internal and external customers
- Communicate trends to management and under appropriate guidance drive product improvements in the field of AWS
- Support the development and implementation of governance plans, security and compliance controls
- Implement, promote and adhere to relevant cloud and governance standards and policies
- Prepare technical documentation and related procedures and operations
- Coordinate and supervise the daily work of team members, including setting up of work plans, monitoring progress, providing regular feedback, technical guidance and support; nurture a motivating work environment
- Work in close collaboration with other UNICC technical teams including Information Security, Architecture, Service Management, etc., to deliver AWS solutions
- Propose opportunities to optimize existing processes and tools to improve internal efficiency and customers satisfaction
- Keep abreast of AWS good practices, new trends and services technologies and evaluate these for possible adoption or incorporation
- Provide other ad hoc support either within the team or in other teams as required – this includes the participation in special projects or support to service delivery for short period of time on a part-time or full time basis upon request from the senior management
Recruitment Profile
Experience and Skills required:
Essential:
- A minimum of ten (10) years of relevant IT experience, including significant experience supporting public cloud services. A completed university degree from an accredited institution will be counted towards the minimum work experience requirements Extensive experience in the definition and implementation of patching processes
- Hands-on experience on Infrastructure as Code (Cloudformation, Terraform)
- Proven experience working with customers on Cloud specific solutions and deployments
- Solid automation experience using Python, Ruby, Go, etc. or AWS CLI
- Proven experience in analyzing and balancing facts, priorities, resources, constraints and alternatives to make recommendations
- Knowledge and experience of Linux and Microsoft Technology landscape
- Proven experience in analyzing and balancing facts, priorities, resources, constraints and alternatives to make recommendations
- Proficient on core IaaA and PaaS AWS and GCP services
- Hands-on experience and knowledge on configuration management and provisioning tools like Puppet or Ansible, including building playbooks and roles from scratch in different Public Cloud providers
- Solid understanding of AWS Account Structure, Core Organization Services and IAM
- Knowledge of general architecture, deployment and administration methodologies and techniques including systems configurations, clustering, networking, OS administration (Windows/Linux), monitoring, security, etc.
- Proven experience in analyzing and balancing facts, priorities, resources, constraints and alternatives to make recommendations
Desirable:
- Knowledge about application development practices and tools (CI/CD)
- Understanding of UNICC products and services
- Conceptual and hands-on knowledge of Google Cloud Platform and/or Azure Services
- Hands-on knowledge of Application Performance Monitoring (APM) tools
Education*:
Essential:
- Graduation from secondary school supplemented by training in IT
Desirable:
- AWS Certification
- Service Management qualification, such as ITIL or ISO 20000 is desirable
Languages:
- Expert knowledge of English is required
- Intermediate knowledge of Spanish is desirable
Global Competencies:
- Teamwork: Develops and promotes effective relationships with colleagues and team members. Deals constructively with conflicts.
- Communicating: Expresses oneself clearly in conversations and interactions with others; listens actively. Produces effective written communications. Ensures that information is shared.
- Respecting and promoting individual and cultural differences: Demonstrates the ability to work constructively with people of all backgrounds and orientations. Respects differences and ensures that all can contribute.
- Creating an empowering and motivating environment (only for Supervisors) Guides and motivates staff towards meeting challenges and achieving objectives. Promotes ownership and responsibility for desired outcomes at all levels.
- Producing results: Produces and delivers quality results. Is action oriented and committed to achieving outcomes.
- Moving forward in a changing environment: Is open to and proposes new approaches and ideas. Adapts and responds positively to change.
Other Information
Eligibility:
This position is subject to local recruitment pursuant to staff rule 4.4 of the United Nations Staff Rules. All staff in the General Service and related categories shall be recruited in the country or within commuting distance of each office, irrespective of their nationality and of the length of time they may have been in the country. A staff member subject to local recruitment shall not be eligible for the allowances or benefits exclusively applicable to international recruitment.
Compensation:
Annual Salary Estimation (net of tax at single rate):
- Valencia: EUR 50,526
UNICC also offers generous leave and absence allowances, flexible working hours, overtime compensation, teleworking, access to training, and depending on eligibility other benefits such as relocation grant, dependency allowance, language allowance, or education grant.
Closing date for applications:
Applications will be accepted until midnight (Geneva Time) on 09 October 2023.
Notes:
- Technical and/or personality tests may be carried out as part of the selection process
- Only short-listed candidates will be contacted
- Though you may not be selected for this advertised position, the UNICC will keep your application in a roster if your profile is deemed to be of potential interest for the Centre. You may thus be solicited by our HR department to participate in an interview for another position
The UNICC workforce consists of many diverse nationalities, cultures, languages, and opinions. UNICC seeks to sustain and strengthen this diversity by ensuring equal opportunity and an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, ethnicity, sex, national origin, age, religion, disability, sexual orientation and gender identity.
For applications to be valid, they must contain a motivation letter and the filled Personal History Form.
