Org. Setting and Reporting

UNRWA, the largest United Nations operation in the Middle East with over 30,000 staff working across five areas of operation, is looking for highly committed personnel wishing to make a change. If you are looking for a rewarding opportunity to make a tangible difference for one of the most vulnerable communities in the world, UNRWA would like to hear from you. Senior Contract and Supplier Performance Officer reports to Chief Central Support Services Division.

Responsibilities

Contract and Supplier Performance Management: – Manages, plans, and coordinates the Contract and Supplier Performance management team. – Develops and implements contract management strategies for managing contracts and optimizing supplier performance to enhance operational efficiency and cost-effectiveness. – Leads contract negotiations based on performance data and analysis, ensuring favorable terms and conditions while mitigating risks for the organization. Cross-Functional Collaboration: – Collaborates with cross-functional teams, including legal, finance, and field procurement, supply logistics to ensure that contracts are aligned with deliverables business objectives and regulatory requirements. – Collaborates with the procurement team to identify opportunities for cost savings and value generation through effective contract management and supplier collaboration. – Collaborates with the procurement team to assess supplier capabilities during the selection and qualification process. – Stays informed about industry trends, best practices, and regulatory changes related to contract management and supplier performance and will be responsible for analyzing supplier data, identifying trends, and collaborating with stakeholders to drive supplier excellence. – Collaborates with cross-functional teams to define Key Performance Indicators (KPIs) for suppliers and establishes benchmarks for performance evaluation. Supplier Performance Data Analysis: – Collects and analyzes supplier performance data, including quality metrics, delivery timelines, cost variations, and service levels. – Develops and maintains a supplier performance scorecard to track and communicate supplier performance to internal stakeholders. – Identifies areas of improvement and work with suppliers to implement corrective and preventive action plans. – Conducts regular supplier performance reviews and meetings, providing feedback and fostering collaborative relationships. – Investigates and addresses root causes of supplier performance issues and develops strategies to mitigate risks. – Prepares reports and presentations on supplier performance trends and improvement initiatives for management review. Performance Measurement and Improvement: – Establishes KPIs and metrics to measure supplier performance and contract compliance. – Monitors and evaluates supplier performance against established KPIs, promptly addressing any deviations, conducting performance reviews, and communicating feedback and enhancement opportunities to both suppliers and internal stakeholders. – Identifies potential areas of risk or non-compliance within contracts and supplier relationships and develops proactive strategies to mitigate these risks. – Leads in the assessment and improvement of the performance of suppliers, ensuring that Agency procurement processes are optimized and aligned with business objectives. Training and Quality Assurance: – Provides training to staff on contract and supplier performance management. – Provides technical advice and guidance on all contractual issues in close coordination with procurement teams and reports on quality assurance. – Act as quality assurance focal point for Headquarter Committee of Procurement (HCP) submissions when needed and supports review of HCP quality assurance submissions. Sustainability Procurement Support: – Ensures that environmental sustainability in procurement is established, updated, and that agreed sustainability procurement management initiatives are implemented. – Provides training and knowledge sharing to staff on sustainability procurement. – Performs other duties as may be assigned by the supervisor(s).

Competencies

UN Core Values of Integrity, Professionalism and Respect for Diversity, and Core Competencies of Communication, Working with People and Drive for Results apply by default. – Applying Technical Expertise – Coping with Pressure and Setbacks – Deciding and Initiating Action – Leading and Supervising – Planning and Organizing – Delivering Results – Managing Complexity and Change Other Competencies: – Strong understanding of contract terms, legal implications, sustainable procurement, and risk management. – Excellent negotiation and communication skills, with the ability to influence and collaborate across different levels of the organization. – Strong knowledge of supplier performance management. For guidance on how to prepare for competency-based interviews: https://careers.un.org/lbw/home.aspx?viewtype=AYI

Education

– Advanced university degree (Master’s degree or equivalent) from an accredited educational institution in business, contract management, law, supply chain management, logistics, audit, sustainability procurement or related field. – Proficiency in contract management software and tools.

Job – Specific Qualification

Not available.

Work Experience

A minimum of seven years of progressively responsible and relevant professional experience in contract management, supplier performance, or procurement leadership roles is required. Excellent knowledge of dashboard design and management, performance management and evaluation using database applications (i.e. Power BI), KPIs and visualization tools is required. Experience working with procurement, supply dashboard and monitoring and sustainability procurement initiatives is required. Experience in leading and developing teams, fostering a collaborative and results-oriented work environment is required Excellent command of Microsoft Office Package (Word, Excel, Power Point) is required. Proficiency in contract management software and tools is required Procurement sustainability certification is desirable Experience in Dashboard and analytics with advanced knowledge is desirable Advanced university degree (Master’s degree or equivalent) from an accredited educational institution in business, contract management, law, supply chain management, logistics, audit, sustainability procurement or related field is required. Are you currently residing in Duty station. Please specify your current location is required.

Languages

Excellent command of written and spoken English and Arabic.

Assessment

Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice

Conditions of service: Contract Type: Fixed Term Appointment for 3 years; including 1 year probation period, with the possibility of further extension, subject to the availability of funds, satisfactory performance, and continuing need. Grade and Salary, Grade 17 Monthly basic salary JD 1156.60 plus special occupation allowance (SOA) of 69.90% of the basic salary (SOA may change from time to time). Other benefits: Other benefits include monthly Provident Fund contribution (15.4% of basic salary paid by the Agency), compulsory medical insurance, 30 days of annual leave, and dependency allowance (if applicable). This vacancy notice is open to internal and external candidates. Only candidates residing in Jordan, and within commuting distance of the duty station with authorization to work in the duty station at the time of application are eligible to apply. The Agency will not assume responsibility or accountability to support or facilitate the issuance of work permit in Jordan, and without a valid work permit, the appointment may be rescinded. Preference will be given to registered Palestine refugees and candidates assisting the Agency to meet its commitment to gender parity. UNRWA welcomes applications from qualified candidates with disabilities. A roster may be created from the selection exercise, and successful candidates may become eligible for appointment to the same post or a similar post. Only applications that have been fully completed in UNRWA’s online e-recruitment system inspira will be considered and no late applications will be accepted. The PHP should be completed with full relevant work experience under the experience tabs as per the requirements in the Job Opening. All acquired university degrees must also be stated, if applicable. Applicants applying to positions for Grades 12 to 20 or LDC Bands E to H must submit a cover letter/motivational statement in order to be considered. Additionally, providing incorrect or misleading information on an application will result in the immediate disqualification of a candidate. For UNRWA internal staff, they are required to specify and include their current UNRWA grade level. To do so applicants should select under “Category” RLG, scroll down to see all categories, then select their local grade. Equivalency: Equivalency may apply for this post. NB: Work experience alone or formal qualifications with no relevant work experience are not considered an acceptable combination. Advertisements published only in English will only accept applications in English, and Arabic submissions will not be considered. The Agency may disqualify applicants whose name appears on the UN Sanctions List or a UN database of staff separated for reason of misconduct or of staff who separated whilst misconduct processes were pending. UNRWA shares investigation and misconduct information with other UN Agencies, and past and prospective employers, about staff members who have been separated for misconduct, or who have separated whilst an investigation and/or disciplinary process for misconduct is underway; and such persons may be prohibited from employment with the United Nations. The Agency will immediately disqualify applicants who are ineligible for any reason in accordance with the Agency regulatory framework. UNRWA is funded almost entirely by voluntary contributions from UN member states, regional bodies, business foundations and individual contributions. The mission of UNRWA is to help Palestine refugees achieve their full potential in human development under the difficult circumstances in which they live. For more details on UNRWA, please visit: https://www.unrwa.org/

United Nations Considerations

Staff members are subject to the authority of the Commissioner-General of UNRWA and to assignment by him or her. UNRWA is committed to achieving gender parity at all levels of staffing under the current UN-wide gender agenda and strongly encourages applications from qualified applicants from under-represented groups. At UNRWA, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. UNRWA is committed to creating a diverse and inclusive environment of mutual respect. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application. UNRWA Considerations UNRWA staff are expected to uphold the highest standards of efficiency, competence, neutrality, impartiality and integrity. This includes respect for and commitment to human rights, diversity and non-violent means of dealing with all kinds of conflict. Only persons who fully and unconditionally commit to these values should consider applying for UNRWA jobs. Candidates will not be considered for employment with UNRWA if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. The Agency may disqualify applicants who have separated for reason of misconduct, who left a UN Agency while misconduct processes were pending, or who appear on the UN Sanctions List. UNRWA is a non-smoking work environment. Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.