Description

IFC — a member of the World Bank Group — is the largest global development institution focused on the private sector in emerging markets. We work in more than 100 countries, using our capital, expertise, and influence to create markets and opportunities. Our mission is to leverage the power of the private sector to end extreme poverty and boost shared prosperity on a livable planet.

MIGA promotes cross-border investment in developing countries by providing guarantees (political risk insurance and credit enhancement) to investors and lenders.

The CAO’s mandate is to assist the International Finance Corporation (IFC) and the Multilateral Investment Guarantee Agency (MIGA)—the private sector lending and insurance arms of the World Bank Group—to address complaints from people affected by IFC and MIGA activities in a manner that is fair, objective, and constructive and to enhance the E&S outcomes of activities in which these institutions play a role. 

CAO’s Dispute Resolution Function works with stakeholders to help resolve grievances about the social and environmental impacts of IFC/MIGA projects. Through dispute resolution, we provide an independent forum for communities and companies to address concerns together and seek joint solutions. This voluntary process is facilitated by our dispute resolution specialists with the support of local mediators, who vest ownership in the process and outcomes with the parties. We document good practice and learning from our work resolving development disputes to benefit practitioners, IFC and MIGA, private sector, and broader development community. For more information visit www.cao-ombudsman.org

Duties & Accountabilities:

CAO is seeking to hire a Senior/ Dispute Resolution Specialist for its dispute resolution function, who will:

•  Manage complex dispute resolution cases arising from environmental or social impacts from IFC/MIGA projects in accordance with the IFC/MIGA Independent Accountability Mechanism (CAO) Policy.
•  Provide leadership and strategic direction for case management, including conducting conflict and risk analysis and designing the process for mediation of cases.
•  Manage case budgets, selection and appointment of consultants, and stakeholder engagement.
•  Actively support, coach, advise, mentor and guide staff and consultants in case management and learning
•  Manage non-case related projects as assigned by the Head of the Dispute Resolution Team
•  Contribute to the strategic formulation and the vision for the DR unit and the development of DR processes and policies.
•  Manage communication related to cases, including report writing.
•  Contribute to create or deliver knowledge products, methodologies, and trigger knowledge activities across the team to support the adoption of new approaches and best practices.
•  Promote the development of culturally sensitive approaches to problem-solving and dispute resolution.
•  Engage with the Board, private sector, governments, communities and IFC and MIGA personnel.
•  Promote and facilitate innovation to improve the effectiveness and efficiency of processes.
•  Promote an environment of shared success and teamwork, connecting staff with peers across different practices and areas.
•  Act as deputy to the Head of Dispute Resolution when required.

Selection Criteria

•  MBA/Masters in a relevant field including law, social sciences, psychology, economics.
•  8 – 12  years of relevant mediation experience required.
•  Experience in mediating complex social and environmental  disputes with multiple stakeholders from different cultural and economic backgrounds
•  Demonstrate wide knowledge in mediation and conflict resolution.
•  Experience in collaboratively designing conflict management and resolution strategies.
•  Able to work effectively in highly sensitive cross-cultural and politically charged environments.
•  Experience in and ability to manage people and financial resources.
•  Strong capacity for innovative and critical thinking with a track record of successful strategic initiatives
•  Comfortable working in a pressured environment with issues of ethics and integrity at the forefront of work.
•  Creative and lateral thinker who works well alone and as part of a team.
•  Problem solver  who is proficient in utilizing analytical tools to support decision making.
•  Ability to engage with high level officials.
•  Excellent interpersonal, communication, and writing skills.
•  Excellent project management skills 

Only online applications are accepted: applications by email will be neither accepted nor acknowledged. Only short-listed candidates will be contacted for interviews. 

The CAO is an equal opportunities employer and places importance on recruiting qualified personnel on as wide a cultural and geographic basis as possible.

World Bank Group Core Competencies

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC, including our values and inspiring stories.