Senior ICT Associate
Doha, Qatar
JOB DETAIL
Position Title: Senior ICT Associate
Duty Station City: Doha
Duty Station Country: Qatar
Grade: G-6
Contract Type: Fixed-term (1 year with possibility of extension)
Recruiting Type: General Service
Vacancy Type: Vacancy Notice
Initial duration: 1 year with possibility of extension
Closing date: 26 March 2025
Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.
IOM is committed to ensuring a workplace where all employees can thrive professionally, while working towards harnessing the full potential of migration. Read more about IOM’s workplace culture at IOM workplace culture | International Organization for Migration
Under the overall supervision of the Chief of Mission of IOM Qatar and direct supervision of the Resource Management Officer, the incumbent will be responsible and accountable for providing the necessary Information Communications and Technology (ICT) support and guidance to Country Office.
- Provide tier- 1 & tier 2 level ICT technical support to end users within Qatar mission.
- Provide specialized end user support and monitor that all ICT issue tickets and queries are logged and answered appropriately via email, telephone call and/or in person by taking Issue ticket ownership – open, update, and close tickets assigned, meeting or exceeding Service Level Agreements (SLA).
- Provide support and assistance in the implementation, configuration and upgrades of ICT network infrastructure (firewall, routers, switches, access points, wan optimizers etc) and ICT systems; Suggest best technical solutions to achieve required standards while taking into consideration local technical constraints.
- Implement and enforce IOM ICT Standards and IOM ICT Policies and Guidelines on networks, systems, telecoms, and all ICT services and equipment.
- Assist in the administration/management/customization of IOM Qatar ICT services/solutions (Microsoft 365 Solutions, Office 365, Teams, etc.)
- Assist in working with the Azure/Intune to verify that IOM CAS complies with the IOM ICT/Security standards (Azure AD, SGs, Intune).
- Develop and provide end-user training both as a technical support person in general and as a trainer for appropriate business process courses when necessary.
- Produce and maintain comprehensive documentation and reference materials for planned and delivered ICT systems in the mission.
- Maintain an up-to-date record of ICT Hardware and software inventory and advice the supervisor on assets that require replacement and/or software licenses renewal in a timely manner.
- Support access control management; cards registration, deletion, and logs reporting
- Incorporate IOM’s Data Protection Principles into all IT/IS solutions and service delivery.
- Inform ICT officer in the mission of any problems or issues immediately and regularly make suggestions on how to improve efficiency and operations service.
- Contribute to the BCP and Disaster Recovery Plans for mission ICT related services. Support and monitor completion and accuracy of server’s backup plans in line with IOM ICT standards.
- Manage the regular updates of the End points tools such as antivirus, Intune, Zscaler, BitLocker and patches for operating system and other software and the distribution of the updates to all the workstations.
- Manage IOM Qatar social media platforms and keeping them technically and administratively up to date.
- Manage the social media account of IOM Qatar in support of the missions´ initiatives, events and programmes. Track and analyze social media performance, prepare regular reports on key metrics, insights and trends. Stay updated on the latest tools and verify that all content is consistent with IOM’s brands voice and guidelines.
- Perform such other related duties as may be assigned.
Education
- Bachelor’s degree in Computer Science/Engineering from an accredited academic institution with four years of relevant professional experience; or,
- High school diploma with six years progressively relevant experience.
Accredited Universities are those listed in the UNESCO World Higher Education Database.
Experience
- Microsoft M365 Applications and Windows operating system.
- Offices support for LAN infrastructure, Active Directory domain environment and Windows- based servers, Windows Server, Microsoft Azure and desk support.
- Support and troubleshoot computer and network equipment, including Microsoft Office applications, TCP/IP Networking, and Windows operating systems.
- Strong understanding of Active Directory and Group policies
- Strong understanding of social media platforms, algorithms and best practices
- Relevant experience in ICT systems including Database/System Management, or a combination of study, training, and professional work in a related field; preferably in the Humanitarian or Development Fields
- Previous work experience in international organizations and service industry companies would be an advantage.
Skills
- Ability to analyze and resolve endpoint compliance issues using Azure INTUNE.
- Ability to use social media analytics tools.
- Ability to work in a team environment (and also independently);
- Able to initiate and manage group studies to learn more about supporting the current infrastructure.
- Ability to uphold excellent communication skills and think strategically
- Ability to present ideas in a user-friendly language to non-technical staff and end-users’ knowledge of an issue-tracking system an advantage.
Languages
- For all applicants, fluency in English is required (oral and written).
- Working knowledge in Arabic is desirable.
IOM’s official languages are English, French and Spanish.
Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.
Required Competencies
IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.
Values – all IOM staff members must abide by and demonstrate these three values:
- Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
- Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
- Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
- Courage: Demonstrates willingness to take a stand on issues of importance.
- Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.
Core Competencies – behavioural indicators (Level 2)
- Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
- Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
- Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
- Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
- Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.
Notes
- Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
- This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.
- This post is subject to local recruitment. Only those holding a valid residence and work permit for the country where this position is based will be eligible for consideration.
- Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable.
- IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
- IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
- IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application.
For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies
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