NATO offers you more than a job. It gives you a mission: building peace and security for one billion people in Europe and North America. The NATO Communications & Information Agency is leading NATO’s Digital Endeavour. We are NATO’s technology and cyber leaders, helping NATO Nations to communicate and work together in smarter ways. Our work is challenging and meaningful, and you will develop and apply your expertise as part of a dynamic international team of civilian and military professionals.

What do we offer?

• Genuinely meaningful work as part of the most successful alliance in history;
• 3 year contract with competitive tax-free salary and household and children’s allowances;
• Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave;
• Excellent private health insurance scheme;
• Generous annual leave of 30 days plus official holidays;
• NATO Pension Scheme.

About the job

Based in Brain L ‘Alleud to the south of Brussels, Belgium you will join the Agency as we embark on a journey to transform our IT services to support NATO’s Digital Endeavour.  As a Senior IT Change and Configuration Manager working our NATO Integrate Mobile Service Centre (NIMSC), you will establish and improve the IT Change and Configuration Management processes, procedures, artefacts and tools in accordance to Service Centre, Agency and NATO standards.

For a full list of duties please review the job description here.

About you

We are looking for a talented and knowledgeable IT Change and Configuration Manager who holds minimum a Bachelor’s degree at a nationally recognised/certified University in a related discipline.

• At least 3 years’ experience as IT Change, Configuration Manager and/or Service Manager in medium to large size organizations, managing critical infrastructure IT Product and Service Baselines for complex IT Products and IT Services with > 10.000 Configuration Items (e.g. large Data Centre, IT Infrastructure, car/ train/ plane industry);
• Service Management Certification – ITIL or ISO 20,000 ;
• Working experience of BMC Remedy, ServiceNow or other ITSM platform;
• Experience in working with IT Change, Configuration and Service Management Key Performance Indicators (KPIs);
• Working level knowledge in IT Configuration Management CMDB design and implementation;
• Working experience in preparing training and delivering training.

Knowledge of English, both written and spoken is essential.

Competencies

The NCI Agency is looking for individuals have tangible experience and knowledge in the following areas:

• Creating and Innovating;
• Deciding and Initiating Action;
• Relating and Networking.

To learn more about NCI Agency and our work, please visit our website.