Org. Setting and Reporting

UNRWA, the largest United Nations operation in the Middle East with over 30,000 staff working across five areas of operation, is looking for highly committed personnel wishing to make a change. If you are looking for a rewarding opportunity to make a tangible difference for one of the most vulnerable communities in the world, UNRWA would like to hear from you. The Senior Programme Support Manager reports to the Senior Deputy Director of UNRWA Affairs (Programmes).

Responsibilities

Under the direct supervision of the Senior Deputy Director of UNRWA Affairs (Programmes), the incumbent will be responsible for the following tasks related to the 2024 humanitarian crisis in Gaza, in collaboration with other UNRWA HQ Departments as applicable: – Manages the provision of programme support to field programmes, ensuring optimal use of resources and streamlined processes, taking into account refugee needs; provides substantive input on the management of the field education, health, relief and social services, infrastructure and camp improvement progammes; in collaboration with HQ departments, provides authoritative, technical and strategic policy advice to senior management. – Guides and provides oversight as well as programme results, in accordance with the Agency’s Common Monitoring Matrix, Annual Operational Plans and humanitarian response / flash appeal planning and funding instruments; provides guidance and support to senior programme staff in Gaza in their areas and in the continuous improvement of programmes and services to Palestine Refugees. – Leads reform initiatives with a focus on innovation, effectiveness, efficiency, change management and environmental sustainability; provides guidance and support to senior programme and/or administrative staff in his/her own area; mentors and evaluates for training purposes, as necessary. – Supports the Senior Deputy Directors (Programmes and Emergency) in Emergency / Flash Appeal, Early Recovery and Reconstruction planning and liaison with partners and stakeholders and UNRWA HQ departments; oversees field programme specific work plans and facilitates review programme and projects budgets and associated revision and reporting. – Provides line management of the work of Field Programme and Projects Support Office, including monitoring systems and results reporting; ensures integration of cross-cutting issues into the field operations framework, humanitarian response frameworks and plans. – Acts as Officer in Charge (OiC) for the Senior Deputy Deputy Director of UNRWA Affairs (Programmes) during his/her absence, with full responsibility for the management of the Field’s operations; undertakes relieving assignments, as required. – Performs other duties as may be required by the supervisor.

Competencies

UN Core Values of Integrity, Professionalism and Respect for Diversity, and Core Competencies of Communication, Working with People and Drive for Results apply by default – Leading and Supervising, Coping with Pressure and Setbacks, Deciding and Initiating Action, Managing Complexity and Change, Creating and Maintaining Impact and Partnerships.

Education

Advanced university degree (Master’s or Equivalent) from an accredited educational institution in political science, social science, economics, international relations, public or business administration, including one of the Agency’s programmes academic fields supplemented by studies in management or international relations studies or a related discipline is required.

Job – Specific Qualification

Not available.

Work Experience

At least ten years of experience in programme management is required. Including at least six years managing large-scale, multi-sector teams, programmes or operations, including emergency planning and humanitarian response at international, large governmental or non-governmental organisation is required. Unless already serving as an international staff member in the UN Common System, at least two continuous years of relevant international experience should be outside UNRWA, and outside the country(s) of citizenship is required.

Languages

Excellent command of written and spoken English.

Assessment

Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice

Type of Contact & duration: Temporary Appointment until 31 December 2024, appointment subject to funds availability, with the possibility of further extension based on funds, need, and performance. The incumbent will be required to travel regularly within the Field, where assigned, and throughout the Agency’s area of operations. Only applications that have been fully completed in UNRWA’s online e-recruitment system Inspira will be considered, and no late applications will be accepted. The Personal History Profile (PHP) should be completed with full work experience under the experience tabs as per the requirements in the Job Opening. UNRWA welcomes applications from qualified candidates with disabilities. A roster may be created from the selection exercise, and successful candidates may become eligible for appointment to the same post or a similar post. Join our eco-friendly organization dedicated to environment sustainability and targeting to be plastic free by 2025. Equivalency: A first level university degree in combination with additional years of qualifying experience may be accepted in lieu of an advanced university degree. NB: work experience alone or formal qualifications with no relevant work experience are not considered an acceptable combination. UNRWA is funded almost entirely by voluntary contributions from UN member states, regional bodies, business foundations and individual contributions. The mission of UNRWA is to help Palestine refugees achieve their full potential in human development under the difficult circumstances in which they live. For more details on UNRWA, please visit: https://www.unrwa.org/

United Nations Considerations

Staff members are subject to the authority of the Commissioner-General of UNRWA and to assignment by him or her. UNRWA is committed to achieving gender parity at all levels of staffing under the current UN-wide gender agenda and strongly encourages applications from qualified applicants from under-represented groups. At UNRWA, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. UNRWA is committed to creating a diverse and inclusive environment of mutual respect. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application. UNRWA Considerations UNRWA staff are expected to uphold the highest standards of efficiency, competence, neutrality, impartiality and integrity. This includes respect for and commitment to human rights, diversity and non-violent means of dealing with all kinds of conflict. Only persons who fully and unconditionally commit to these values should consider applying for UNRWA jobs. Candidates will not be considered for employment with UNRWA if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. The Agency may disqualify applicants who have separated for reason of misconduct, who left a UN Agency while misconduct processes were pending, or who appear on the UN Sanctions List. UNRWA is a non-smoking work environment. Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee

THE UNITED NATIONS RELIEF AND WORKS AGENCY FOR PALESTINE REFUGEES IN THE NEAR EAST (UNRWA) DOES NOT CHARGE A FEE OR REQUEST MONEY FROM CANDIDATES AT ANY STAGE OF THE RECRUITMENT AND ONBOARDING PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING, ONBOARDING). UNRWA DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.