For more than 70 years, NATO’s mission has been to preserve peace and security in the Alliance for nearly one billion citizens. The NATO Communications and Information Agency (NCI Agency) and its predecessors have worked tirelessly in providing the means that enable the connectedness and togetherness that keep our Alliance strong. We are the NCI Agency, a team of 3000 civilian and military staff in 29 locations throughout Europe, North America and Asia.

Our technology and cyber experts allow NATO to conduct critical operations, protect NATO’s airspace, make data-driven decisions, defend against cyber-attacks, secure NATO networks and maintain superiority in space. This is all possible because of our greatest force, our people. In order to keep this edge we aim to hire, train and retain the very best staff.

What do we offer?

•    Genuinely meaningful work as part of the most successful alliance in history.
•    3 year contract with competitive tax-free salary and household and children’s allowances
•    Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave
•    Excellent private health insurance scheme
•    Generous annual leave of 30 days plus official holidays
•    Retirement Pension Plan

About the job

Based in Brussels, Belgium you will join the Agency as we embark on a journey to transform our IT services to support NATO’s Digital Endeavour. You will join CSU Brussels – the leading technology service provider for NATO Headquarters. You will be responsible for providing level 1 & level 2 support of end-user ICT assets and record your work in Service Management systems. You will also document cause of failure, update configuration control records and asset management records. Finally, you will conduct equipment testing to and from the supply line, document serviceability status, and initiate Technical Assessment Reports.

For a full list of duties, please review the job description here.

About you

We’re looking for a talented and knowledgeable Senior Technician (Technical Support) with ideally higher vocational training in a relevant discipline with 2 years post-related experience, or a secondary educational qualification with at least 4 years post-related experience.

We seek your experience and expertise in:

•    Using ITSM tools such as BMC Remedy;
•    The installation and maintenance of mobile computing solutions (e.g. VPN access, Notebooks, Remote Access and WLAN);
•    Troubleshooting the latest versions of MS Windows client side operating systems and common desktop applications.

Knowledge of English, both written and spoken, is essential.

To learn more about NCI Agency and our work, please visit our website.

Special Notice:

*For information about the NATO Single Salary Scale (Grading, Allowances, etc.) please visit our website. Detailed data is available under the Salary and Benefits tab.

*All selected candidates are required to complete a Security Clearance, Medical Clearance and Pre-employment Screening process before joining the NCI Agency. This process will require time, so please keep in mind that you will not be able to start working with us right away.

*The NATO Communications and Information Agency (NCI Agency) will not accept applications prepared, in whole or in part, by means of generative artificial-intelligence (AI) tools, including and without limitation to chatbots, such as Chat Generative Pre-trained Transformer (Chat GPT), or other language generating tools. All applications prepared, in whole or in part, by means of such generative or creative AI applications may be rejected without further consideration at the sole discretion of the NCI Agency.