Service Administrative Assistant
Southeast of England (flexible to work in the nearest BRC office in the locality)
Contract: Permanent
Full Time Hours: 35 per week (Monday – Friday)
Salary: up to £19,383 per annum, dependent on experience

A day in the life of a Service Admin Assistant

We have a fantastic opportunity for an individual with excellent interpersonal skills to join our Health (H) & Local Crisis Response (CR) service (HLCR) as a Service Administrative Assistant.

You will assist the Support Officer in providing administrative and operational support functions to the area that is managed and delivered in accordance with both the needs of the area and corporate requirements.

You will be an efficient administrator who is confident to respond to incoming enquiries from healthcare p rofessionals and (often vulnerable) members of the public over the phone and by email.

You will be able to use IT systems and databases in your role and produce well written letters and emails.

This is a role which requires a motivated, committed and enthusiastic person with excellent communication skills and an ability to deal with people in a sensitive yet professional manner.

This role will be supporting the British Red Cross Health (H) & Local Crisis Response (CR) service (HLCR) in the southeast of England. We can offer flexibility to which geographical location the successful candidate can work from, as we have several dedicated HLCR offices in the southeast.

To be a successful Service Admin Assistant you must have the following skills and experience:

Positive, passionate and enthusiastic approach to customer service
Confident in using telephone systems, bespoke company IT/data systems, Microsoft packages & Outlook (especially the ability to create, amend and manipulate Word and Excel applications)
General administrative duties; incoming and outgoing mail, answering the telephone and scanning, filing, meeting and greeting clients
Outgoing with excellent interpersonal and communication skills
Ability to deal with queries in a diplomatic, professional, sensitive and confidential manner (both verbally and in writing)
Ability to work accurately, check documentation for accuracy

Closing date for application is 23.59 on Thursday 13th July 2023 with interviews to follow soon after.
Please note: we are anticipating a high volume of applications, so we may need to close the advertisement early. Thus, early submission of completed applications is advised.

Should you have any questions on this role please email us at quoting vacancy ID #8053

Need help completing your application or supporting statement? Please read our useful “Candidate Application Guidance” document in the “Additional Information” link.

In return for your commitment and expertise, you’ll get:

Holidays – You’ll get 36 days annual leave (including bank holidays) and the option to buy an additional 5 days leave (pro rata for part time).
Pension scheme – We offer up to 6% contributory pension.
Flexible working – We will do what we can to make sure you work in a way that suits you.
Learning & Development Opportunities – We are one of the UK’s largest charities and have a wide range of career opportunities. We also provide comprehensive learning opportunities for staff to develop themselves.
Discounts – You’ll have access to brilliant discounts through the Blue Light Discount Card and our own employee benefits platform.
Wellbeing Support – Staff wellbeing is always prio rity. You’ll have access to mental health and wellbeing support.
Team Working – You will be working as part of a team that is supporting our mission of helping people in crisis.
Cycle2Work – The cycle to work scheme enables you to lease a bicycle.
Season ticket loan – We offer an interest free loan to buy a season ticket for travel between home and work.

At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the support of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.