Location: Home based with at least 2 visits to the office per month (9 Village Way, Greenmeadow Springs Business Park, Tongwynlais, CF15 7NE)

Salary: £6801.60 per annum for 12 hours per week

Contract Type: Fixed Term Contract until 31st January 2024, with a possibility of an extension.

Could you assist our Health and Local Crisis Response to deliver effectively, consistently, and exceeds quality standards?

We have a fantastic opportunity for an individual with excellent interpersonal skills to join our Health and Local Crisis Response team as a Service Administrative Assistant.

The Health and Local Crisis Response team supports people in the space between hospital and home and responds to the needs of people in crisis following an emergency, maintaining an extensive network of external relationships across health, social care, and emergency services.

A day in the life of a Service Administrative Assistant will involve:

Assisting the Support Officer in providing administrative and operational support functions to the area that is managed and delivered in accordance with both the needs of the area and corporate requirements.
Responding to incoming enquiries from healthcare professionals and members of the public over phone and by email.
Dealing sensitively with people in a sensitive yet professional manner.
Using IT systems and databases in your role and produce well written letters and emails.

To be a successful Service Admin Assistant, you’ll need:

Positive, passionate, and enthusiastic approach to customer service.
Confident in using telephone systems, Microsoft packages & Outlook with the ability to create, amend and manipulate Word, Excel, Access, and PowerPoint applications.
General administrative duties; incoming and outgoing mail, answering the telephone, and scanning, filing, meeting, and greeting customers.
Outgoing with excellent interpersonal and communication skills
Ability to deal with queries in a diplomatic, professional, and confidential manner both verbally and in writing.
Ability to work accurately, check documentation for accuracy.

Closing date for application is 10th August 2023 with interviews to follow.

We reserve the right to close the vacancy early due to number of applicants.

In return for your commitment and expertise, you’ll get:

• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Flexible working: We try to accommodate your preferred work style.
� �� Learning & Development: Wide range of career opportunities + comprehensive learning.
• Discounts: Access to Blue Light Discount Card and employee benefits platform.
• Wellbeing Support: Access to mental health and wellbeing assistance.
• Team Working: Support our mission in a collaborative team.
• Cycle2Work: Lease a bicycle through the scheme.
• Season ticket loan: Interest-free loan for commuting expenses.

At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the support of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.