• Function title: Service Asset & Configuration Manager
• Reference: NOC-NM-2023-AD/729
• Location: Brussels
• The selected candidate must reside either at this location or within a reasonable proximity that allows for the satisfactory execution of their duties – Information about living in Brussels
• Nature of competition: Internal and external competition
• Applicable regulations: Staff regulations governing officials of the EUROCONTROL Agency
• Type of post: Administrator
• Job level: AD6-AD9 – Check salary simulations for the basic grade
• Generic job title: Expert
• Number of posts: 1
• Duration of appointment: 5 Year(s) – extension or conversion of the contract is possible – see “Useful information” section
• Security clearance: Security vetting may be required in accordance with the relevant EUROCONTROL security policies
• Directorate/Service: NMD/TEC/OPS – Operations
• Working arrangement: Hybrid work (a blend of onsite and remote work). Please note that EUROCONTROL does not offer full-time remote working arrangements.
• Competition publication date: 14/12/2023
• Competition closing date: 25/01/2024 (23:59 Brussels time)
• Reserve list: Applicable – See details in the “Useful information” section

Your team

Within the Network Management Directorate, the Technology Domain develops and maintains Network Management (NM) Directorate’s mission-critical systems, including all NM ops systems, the related communications facilities and technical infrastructure, and supports the Agency’s IT solutions and services.

As the new Service Asset and Configuration Manager, you will be responsible for leading and managing the service assets and configuration management processes including the ITSM tooling services, and drive continuous processes improvement in view of maximising the services.

Your role

Your role will be to:

• Deploy service assets and configuration management processes (both software and hardware services) and ensure these ones are fit for purpose and operational at any time.
• Anticipate future IT needs versus existing infrastructure’s architecture, perform impact assessments, and investigate design options.
• Drive performance reviews and continuous improvement activity to deliver increased value to end-users.
• Maintain the asset and configuration management databases (AMDB & CMDB) and ensure completeness and correctness; act on any potential issues.
• Monitor services assets (e.g. laptop, token, etc) and licences (e.g. Microsoft, Oracle, SAS, etc) and ensure compliance as needed.
• Oversee the effective delivery and execution of the ITSM tooling services (e.g. IT service desk, service catalogue, incident/change/problem/asset/configuration management, etc) and support from the external suppliers, and interface on activities with relevant services’ owners and internal teams.
• Produce technical documentation, reports, data analysis, etc and identify opportunities for improvement and automation.
• Lead and organise processes controls and reviews on a periodic basis to ensure that the software and hardware overall services are running according to the defined standards.
• Follow latest evolutions in field of expertise and share best practices within the internal community.
• Carry out any other task in line with the main purpose of the job.

Required qualifications, experience & competencies

• Completed university degree of 4 years in a relevant field (e.g. Computer Science, Engineering, or in other related technical field) or completed university degree of 3 years plus 1 year of relevant working experience, or professional training of an equivalent level.
• Internal candidates can check on the intranet to see what level of in-house experience is considered equivalent to educational qualifications where appropriate.
• Minimum of 3 years relevant working experience.
• ITIL Foundation Certificate would be a definite asset.
• Experience with Windows and Linux IT Infrastructure, Azure environment and DevOps methodology.
• Experience with Microsoft 365 Apps, Power Apps, Microsoft Power Automate, Java scripts, Workflow Automation.
• Knowledge in the use of ServiceNow.
• Understanding of IT Service Management processes (ITSM).
• Experience on discovery tools and integration with CMDB would be a definite asset.
• Experience or knowledge of Software Asset Management (SAM) tooling would be an asset.
• Analytical thinking: You analyse information and are able to identify relationships.
• Customer focus: You adapt services to respond to customer needs.
• Problem solving: You anticipate and solve business problems.
• Managing change: You support the change process.
• Teamwork: You foster teamwork.
• Ability to work in a multinational and multicultural environment.
• Professional conduct in line with the corporate behaviours of the Agency, i.e. result-driven, readiness to change, customer focus, integrity and team-player approach.
• The working languages of the Agency are English and French. For this particular job, candidates must be proficient users of English at level C1. The selected candidate will be required to become basic user of French at level A1/A2 before the end of the probation period.
  The levels relate to the European-framework-reference Common European Framework of References for languages (CEFR).

Useful information

• Applications will be accepted from nationals of EUROCONTROL Member States only.
• The selected candidate will be offered a contract of 5 Year (s) pursuant to the provisions of the Staff Regulations governing officials at EUROCONTROL. The contract may be renewed up to a maximum of 9 years or converted into an undetermined contract. Before being established in the post, the selected candidate will be requested to provide certified copies of their degrees and successfully serve a probationary period of 9 months.
• Internal candidates
  If selected, the person will keep their current type of appointment duration (undetermined or determined).
  The internal staff member with a determined contract will be offered, in principle, an appointment for 5 Year(s) with a maximum total duration of 9 years.
• The successful candidate shall be appointed at the grade set out in this vacancy notice, or if a group of grades has been published for a job level, in principle at the basic grade of the published job level.
• Candidates declared suitable who are not selected for the post will be placed on a reserve list for similar roles. The reserve list will be valid for one year from the closing date of applications.
• Information on salary and benefits can be found on our Careers site
• EUROCONTROL is an equal opportunities employer. We are committed to equality and diversity. In the event of equal merit, preference may be given to the applicant from the under-represented diversity characteristics in order to complement diversity of teams and rebalance the workforce.
• Candidates should go to our Careers site and read the tips on how to apply.