Job Title: Service Coordinator

Job Location: British Red Cross, Unit 1A, Business Park, Port Rd, Carlisle, CA2 7AF

Salary: £23,745 per annum pro-rata

Hours: 35 per week (Monday to Friday 9am-5pm)

Contract Type: 12 Month Fixed Term Contract

The British Red Cross are looking for an enthusiastic and proactive individual to join our Health and Local Crisis Response Team as a Service Coordinator. This exciting position is for someone who has excellent interpersonal and communication skills and can lead and motivate people.

A day in the life of a Service Coordinator will involve:

Being responsible for building strong positive relationships and liaising with hospital staff and other medical professionals in the community, including GP surgeries, to receive patient referrals.
Evaluating and analysing the outcomes of the services, assigning incoming referrals to support workers.
Monitoring the service delivery, ensuring service health and safety and evaluating progress.
Overseeing record-keeping and recruiting.
Engaging and managing volunteers.
Attending hospital meetings, and ensuring the team works together seamlessly.

To be a successful Service Coordinator, you’ll need:

Educated to GCSE level (or equivalent by experience).
IT literate.
Understanding of how to improve service quality for the benefit of users.
Full UK driving licence holder and access to vehicle.
Willingness to work flexible hours.
Ability to deal with queries in a diplomatic, professional and confidential manner.
Understanding of how to improve service quality for the benefit of users.
Willingness to work flexible hours.

In return for your commitment and expertise, you’ll get:

• Holidays – You’ll get 36 days annual leave (including bank holidays) and the option to buy an additional 5 days leave.
• Pension scheme– We offer up to 6% contributory pension.
• Flexible working – We will do what we can to make sure you work in a way that suits you
• Learning & Development Opportunities – We are one of the UK’s largest charities and have a wide range of career opportunities. We also provide comprehensive learning opportunities for staff to develop themselves.
• Discounts – You’ll have access to brilliant discounts through the Blue Light Discount Card and our own employee benefits platform.
• Wellbeing Support – Staff wellbeing is always priority. You’ll have access to mental health and wellbeing support.
• Team Working – You will be working as part of a team that is supporting our mission of helping people in crisis.
• Cycle2Work -The cycle to work scheme enables you to lease a bicycle.
• Season ticket loan – We offer an interest free loan to buy a season ticket for travel between home and work.

The closing date for the role is 23.59 hours on 26th June 2023 with interviews expected shortly afterwards.

Please note that early application is encouraged, as we’ll be reviewing applications throughout the advertising period and reserve the right to close the advert in advance of the advertised closing date.

Should you have any questions on this role please email us at quoting vacancy ID 7988

A full person specification and job description is available as a download in the “Role Profile / Job Description” link.

Need help completing your application or supporting statement? Please read our useful “Candidate Application Guidance” document in the “Additional Information” link.

At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the support of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.