Service Coordinator
Location: 17a Wootton Road, Grimsby DN33 1HE
Contract type: Fixed Term to end March 2024 with possibility of extension
Hours per week: 35 (Monday to Friday)
Salary: £23,745 per annum based on 35 hour week
Would you like to have a rewarding role, supporting vulnerable people, within your community?
The British Red Cross are looking for an enthusiastic and proactive individual to join our Independent Living team as a Service Coordinator.
The Independent Living (IL) & Crisis Response (CR) service (IL/CR) supports people in the space between hospital and home and responds to the needs of people in crisis following an emergency; maintaining an extensive network of external relationships across health, social care, and emergency services.

A day in the life of a Service Coordinator:

You will build and maintain strong positive relationships with hospital staff at Diana Princess of Wales Hospital and other medical professionals in the community, including GP surgeries, to receive patient referrals.
You will evaluate and analyse the outcomes and progress of the services, assign incoming referrals to support workers, monitor the service delivery, ensuring service health and safety.
You will oversee record-keeping, recruiting, engaging and managing volunteers. ensuring the team works together seamlessly.

To be a successful Service Coordinator:

Do you have an understanding of how to improve service quality for the benefit of users?
Can you deal with queries in a diplomatic, professional and confidential manner?
Do you have excellent interpersonal and communication skills and are able to lead and motivate people?
Are you IT literate and educated to GCSE level (or equivalent by experience)?
Do you have a full UK driving licence and access to vehicle?

Closing date for your application is 23.59 on Wednesday 26th July 2023.
In return for your commitment and expertise, you’ll get:

• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Flexible working: We do our best to accommodate your preferred work style.
• Learning & Development: Wide range of career opportunities + comprehensive learning.
• Discounts: Access to Blue Light Discount Card and employee benefits platform.
• Wellbeing Support: Access to mental health and wellbeing assistance.
• Team Working: Support our mission in a collaborative team.
• Cycle2Work: Lease a bicycle through the scheme.
• Season ticket loan: Interest-free loan for commuting expenses.

At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the support of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.

Connecting human kindness with human crisis