Service Delivery Coordinator
Job Location: Parker Court, Staffordshire Technology Park, Stafford ST18 0WP
Hours: 30 per week
Salary: £23,745 based on 35 hours per week
Contract Type: Fixed Term to July 2024
Could you make an important contribution to a vital service which positively improves the lives of people affected by a lack of mobility?
Our Mobility Aids Service (MAS) provides a range of standard wheelchairs and mobility equipment to people who need them within the local community.

A day in the life of a Service Delivery Coordinator:

The Service Delivery Coordinator is at the heart of our Mobility Aids Service. You’ll be responsible for the day-to-day operations of various Mobility Aids units within your area, travelling between the sites. You’ll direct line manage a team of staff and volunteers and be responsible for ongoing recruitment, training, supervision, and support. You’ll be responsible for record maintenance, rosters and delivery schedules. With such a varied workload and travel between spokes, each day will bring something different.

To be a successful Service Delivery Coordinator:

You have experience leading a team and can promote team building.
You have good interpersonal and communication skills and can provide excellent customer service.
You will be confident liaising with external bodies and other stakeholders.
You will be able to keep to planned timescales and budgets for projects.
You are IT literate with Microsoft Office and have the ability to learn an online stock management system.
You have a full UK driving licence and access to your own vehicle (if required) to travel to other spokes in the area.

Closing date for your application is 23.59 on Tuesday 1st August 2023.
In return for your commitment and expertise, you’ll get:
• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Flexible working: We do our best to accommodate your preferred work style.
• Learning & Development: Wide range of career opportunities + comprehensive learning.
• Discounts: Access to Blue Light Discount Card and employee benefits platform.
• Wellbeing Support: Access to mental health and wellbeing assistance.
• Team Working: Support our mission in a collaborative team.
• Cycle2Work: Lease a bicycle through the scheme.
• Season ticket loan: Interest-free loan for commuting expenses
At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the support of our internal Race and Equality Network (REEN), LGBT+ Network ,our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.
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