Job Description:

Job Title: Service Manager

Location: Jersey

Contract: Fixed Term Contract for 12 months with possibility of an extension

Hours per week: 35 (Job share would be considered)

Salary: £38,528 per annum (Includes a market supplement)

As this role is within Jersey, you will need a registration card for proof of right to work.

The Volunteer Coordinator and Support Workers on the Island will need focused, strong and empathetic leadership to be able to deliver on their goals to improve the quality of life of people in Jersey. They need someone to look after the budgets, liaise with Health Professionals, Jersey Fire and Rescue Service as well as Government Officials, making sure there’s a clear two way communication between the teams. They need someone to make sure any training or support is available to the team and delivered. They need you.

With a need for up to 20 volunteers and staff on Jersey providing support to Islanders, they need someone who is comfortable recruiting and inducting new colleagues. They need someone who can collect information and create reports to make data driven decisions where circumstances allow. They need someone to ensure high standards of service are provided and delivered safely to the community. They need you.

Our team need someone that is able to build strong working relationships with our stakeholders; Jersey Fire and Rescue Service, hospitals, GPs, Third Sector Partners, funders and Jersey Government. Confident to manage a Jersey based team of amazing staff and volunteers providing support to Islanders. They need someone who is comfortable negotiating new service contracts. They need you.

The British Red Cross are growing our services in Jersey to assist Islanders when they need us. We want to ensure people aren’t in hospital longer than necessary. We want to ensure everyone’s quality of life is as positive as possible. We want to help reconnect people to their communities and support them in a time of crisis. To do this, we need you.

A day in the life of a Service Manager will involve:

• Supporting the delivery of the area plan through day-to-day management of projects, coordinating services and measuring local team goals.
• Managing stakeholder relationships through community needs assessments, effective networking and acting as the main point of contact for service commissioners (Jersey Government, Jersey Fire Services and Third Sector Partners).
• Developing the service through contract negotiations, renewals and ensuring service level agreements are measured and adhered to.
• Quality Management through effective budget management, activity and service level reporting and maintaining high standards of good practice and legal requirements.
• Managing the workforce on the island including the Volunteer Coordinator, support workers and other support staff.

To be a successful Service Manager, you’ll need:

• A good working knowledge of Office 365 as we utilise software to ensure you spend less time doing admin and more time supporting your team.
• The ability to think “Big Picture” to organise your own, and your teams time effectively.
• The flexibility and means to travel around the island on a regular basis, meeting our stakeholders and colleagues. Because of this, a driving licence would be necessary.
• Experience managing teams whilst running planning projects and activities.
• A good eye for data, as this role will need you to be able to create and read tables, graphs, and other statistics.

In return for your commitment and expertise, you’ll get:

• A salary of £38,528 per annum based on 35 hours per week, including market supplement
• 36 days holiday (including Bank Holidays) – pro rata for fixed-term roles
• Option to buy an extra 5 days annual leave
• Flexible working policy
• Discounts from a range of online and high street retailers
• Access to our Employee Assistance Programme, for when you need someone to talk to
• You’ll also receive a free DBS, and all equipment/uniforms and training required to complete your role effectively.

The closing date for application is 23.59 on Monday 8th May 2023 with virtual interviews expected to take place on Friday 19th May.

Please note that early application is encouraged, as we’ll be reviewing applications throughout the advertising period and reserve the right to close the advert in advance of the advertised closing date.

At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.

Connecting human kindness with human crisis