Title: Service Manager
Location: Red Cross, Parkgate Industrial Estate, Edgerton Court, Haig Road, Knutsford, Cheshire, WA16 8DX, will involve travel around the area
Salary: £25,357 to £28,632 per annum
Hours: 35 per week
Contract: Permanent
Driving Requirement: Full UK driving License and access to a vehicle
If you are keen to lead an amazing team and the delivery of services which really make a difference to the lives of vulnerable people across Wales, this could be for you. We have a fantastic opportunity for an organised and motivated individual to join our Health and Local Crisis Response team as an Service Manager.
A day in the life of a Service Manager will involve:

Overseeing and lead the day to day function of all aspects of British Red Cross Health and Local Crisis Response services.
Reporting to the area director.
Overall management and strategic direction within the area and is a key part of a national team driving growth and development of our services.
Ensuring Services are developed and implemented within the framework of national guidelines and to national expectations but flexed to meet local needs.
Development, implementation and management of the area operating plans and budgets. you will
Lead, manage and develop a large service delivery team of staff and volunteers.
Ensuring the area is working within Corporate Plan; service standards are achieved and maintained.

To be a successful Service Manager you’ll need:

Educated to degree level (or equivalent by experience)
Experience of managing staff, volunteers, services and projects
Experience of working in a health or social care setting or voluntary organisation and delivering high quality services to people in need
Excellent leadership and people management skills
Understanding of how to improve service quality for the benefit of users
Comfortable working in a pressured and busy environment
Outcomes and solutions focused; collaborative approach
Organisational skills – planning, managing and monitoring own and others workload
Public speaking and presentation skills
IT literate. Experience of using Outlook, word processing, presentation and spread sheet packages
Ability to prepare, manage and monitor budgets
Excellent time management skills – ability to respond to and prioritise a range of competing demands.
Driving Licence and access to own vehicle

Closing date for application is 23.59 on the 25th July 2023 with interviews to follow.
In return for your commitment and expertise, you’ll get:

• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Flexible working: We try to accommodate your preferred work style.
• Learning & Development: Wide range of career opportunities + comprehensive learning.
• Discounts: Access to Blue Light Discount Card and employee benefits platform.
• Wellbeing Support: Access to mental health and wellbeing assistance.
• Team Working: Support our mission in a collaborative team.
• Cycle2Work: Lease a bicycle through the scheme.
• Season ticket loan: Interest-free loan for commuting expenses.

Connecting human kindness with human crisis