Service Manager
Location: Kent
Hours: 35 per week
Salary: £26,797 per annum based on 35 hours per week
Contract Type: Fixed Term to March 2025
Are you enthusiastic and inspirational?

Could you manage an amazing team who deliver services which really make a difference to the lives of vulnerable people?

Our Independent Living (IL) & Crisis Response (CR) service (IL/CR) support people in the space between hospital and home.
As a Service Manager, you will:

Ensure that services are provided in a comprehensive and co-ordinated way.
Manage the services; ensure that all appropriate service standards, recognised good practices, legal requirements and budgetary management are incorporated into a quality programme meeting the needs of our beneficiaries and values the work of volunteers.
Actively network among Health & Social Care related bodies in the area to establish the Red Cross in the relevant communities. Advocate on behalf of local beneficiary needs.
Work closely with the Area Business Development Manager as well the IL Operations Manager to maintain service contracts accordingly.

To be a successful Service Manager:

Do you have experience in leading people: motivating, directing and supporting?
Are you experienced in planning and managing projects and activities?
Can you develop internal and external partnerships?
Are you IT literate with Microsoft 365?
Can you contribute to the development and achievement of operating/functional plans?
Do you have the ability to collate and analyse management information including statistical information and user feedback?
Have you a basic level of financial literacy, required to interpret financial reports on service spend?
Can you work occasional unsociable hours responding to emergency situations, with 24 hour on-call duties as required?

The closing date for your application is Thursday 5th October 2023.
In return for your commitment and expertise, you’ll get:
• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Flexible working: We do our best to accommodate your preferred work style.
• Learning & Development: Wide range of career opportunities + comprehensive learning.
• Discounts: Access to Blue Light Discount Card and employee benefits platform.
• Wellbeing Assistance: Access to mental health and wellbeing assistance.
• Team Working: Champion our mission in a collaborative team.
• Cycle2Work: Lease a bicycle through the scheme.
• Season ticket loan: Interest-free loan for commuting expenses.

We are proud to participate in the disability confident scheme for roles based in the UK. During the application process, you will be asked if you wish to apply under the scheme.

At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain dedicated to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the assistance of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.
Connecting human kindness with human crisis