Job Title: Service Manager
Job Location: Belfast
Hours: 21 per week
Salary: £27,624 based on 35 hours per week (includes a market supplement)
Contract Type: Fixed Term to March 2024
Are you ready to take the lead in making a profound difference to the lives of refugees and restoring broken family links?

As a Service Manager, you’ll be at the forefront of our Refugee Support & Restoring Family Links team.
Could you guide and inspire a talented team, provide them with the assistance they need to create a lasting impact?
This is a chance to be part of a life-changing journey. You’ll witness families reunited, hope restored, and resilience ignited.
Are you a passionate advocate for refugees? Join us to empower those who seek safety and a brighter future.
Together, we can build a world of compassion, understanding, and unity.
You’ll work hand-in-hand with the Operations Manager, developing innovative services that meet the evolving needs of refugees.

Step into the role of Service Manager and become the catalyst for change. Apply now, and let’s embark on this incredible journey together!

What will a day in the life of a Service Manager involve? You’ll :

Proactively develop, manage, and implement operating plans and budgets with stakeholders
Identify and address areas needing development or improvement, escalating as necessary.
Serve as an efficient escalation point for complex and non-standard cases; managing and prioritising based on vulnerability factors.
Facilitate meaningful contributions from individuals with lived experiences to service delivery, design, and development, following organisational approaches.
Develop and implement effective local awareness and advocacy strategies aligned with operational plans and approaches.

To be a successful Service Manager, you will need:

Dedication to refugees, asylum seekers, and vulnerable migrants, with knowledge of rights, entitlements, and relevant agencies.
Familiarity with safeguarding policies for young people and vulnerable adults.
Proficiency in collating, interpreting, and reporting management information, including statistics and user feedback.
Strong interpersonal skills for effective communication.
Organisational skills for planning, managing, and monitoring workloads, including implementing operating plans.
Ability to provide caring expressive assistance to highly distressed and vulnerable individuals in crisis.

The closing date for your application is Tuesday 10th October 2023.

As part of the Red Cross Red Crescent global Movement we are bound by principles of neutrality, impartiality and independence. We are committed to welcoming people from diverse backgrounds, culture and experience. At this time we particularly welcome applications from suitably qualified people from a catholic background as this group is currently under-represented in our workforce.

In return for your dedication and expertise, you’ll get:

Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
Pension scheme: Up to 6% contributory pension.
Flexible working: We do our best to accommodate your preferred work style.
Learning & Development: Wide range of career opportunities + comprehensive learning.
Discounts: Access to Blue Light Discount Card and employee benefits platform.
Wellbeing Assistance: Access to mental health and wellbeing assistance.
Team Working: Champion our mission in a collaborative team.
Cycle2Work: Lease a bicycle through the scheme.
Season ticket loan: Interest-free loan for commuting expenses.

We are proud to participate in the disability confident scheme for roles based in the UK. During the application process, you will be asked if you wish to apply under the scheme.
At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain dedicated to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the assistance of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.
Connecting human kindness with human crisis