Solutions Delivery Manager (Content Management)
JOB DETAIL
The UNICC workforce consists of many diverse nationalities, cultures, languages, and opinions. UNICC seeks to sustain and strengthen this diversity by ensuring equal opportunity and an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, ethnicity, sex, national origin, age, religion, disability, sexual orientation and gender identity.
Purpose of the Position:
The purpose of the position is to provide support in analyzing, designing and implementing high-quality web portals, learning and content management solutions for UNICC and its partner and clients.
Objectives of the Programme:
The objective of the Centre is to provide trusted ICT services and digital business solutions to its Clients and Partner Organizations.
Main duties and responsibilities:
The incumbent will work under the direct supervision and guidance of the Head, Digital Business Solutions (DDD) within the Digital Delivery Division (DD). In consultation with the Head, DDD, the incumbent will support Digital Delivery Division teams in analyzing, designing and implementing information systems and liaise with end users, software vendors and programmers in order to achieve intended outcomes for UNICC and its partners and clients, in close collaboration with other UNICC Teams. The incumbent will perform the following tasks:
- Lead and manage a team of developers, designers, and content specialists, ensuring optimal performance and collaboration. Continuously assess team performance and provide feedback, coaching, and professional development opportunities
- In collaboration with the Head, DDD, develop and implement project plans, timelines, and budgets for web portal, learning and content management solution projects
- Work closely with clients to understand their needs, translate their requirements into technical specifications, and ensure that solutions meet or exceed expectations
- Collaborate with the Business Relationship Managers to identify and develop new business opportunities
- Coordinate the development of business cases for Content Management, Training and Learning Management delivery projects in collaboration with Head Digital Delivery and customers.
- Develop and maintain technical documentation, including project plans, system architecture, and user guides
- Ensure that all projects adhere to industry standards and best practices for accessibility, usability, and security
- Ensure compliance with Project Management Office (PMO) delivery and risk mitigation standards
- Establish and maintain relationships with vendors and third-party service providers
- Support the key business stakeholders in transition management to operation; ensuring that business as usual is maintained during the implementation of any new IT projects and the changes are effectively integrated into the business
- Follow the UNICC DevSecOps guidelines and support UNICC DevSecOps related initiatives
Other:
- The incumbent may be required to take on any other duties upon request
Recruitment Profile
Experience and Skills required:
Essential:
- At least five (5) years of professional experience, with relevant exposure to:
- Software development life cycle
- Software development process improvement
- Web development
- Usage of various development tools and methods;
- Customer experience best practices and techniques.
- Proven team management experience, with a track record of successfully delivering projects
- Proven experience in designing and implementation of solutions based on open source technologies, modern tools, frameworks and platforms like Drupal, WordPress, Magento and Joomla.
- Excellent knowledge and experience of development on-premises, cloud (AWS/Azure) and hybrid solutions.
- Proven experience in designing and delivering learning management solutions based on Moodle and other SaaS services
- Strong analytical skills with ability to gather requirements and develop management frameworks and templates.
- Experience of standard project management methodologies and frameworks such as PRINCE2, SCRUM and / or AgileExperience with web accessibility standards and best practices
Education*:
Essential:
- First university degree in Information Technology or a related technical field
Desirable:
- Advanced university degree in Information Technology or a related technical field
- Agile Project Management related certifications
- Any certification in the following area: System Architecture, Web application design, Business Analysis, Agile development and Content management solutions
Languages:
Essential:
- English: expert knowledge is required
Desirable:
- Beginner’s knowledge of Spanish or Italian is desirable
Global Competencies:
- Teamwork: Develops and promotes effective relationships with colleagues and team members. Deals constructively with conflicts.
- Communicating: Expresses oneself clearly in conversations and interactions with others; listens actively. Produces effective written communications. Ensures that information is shared.
- Respecting and promoting individual and cultural differences: Demonstrates the ability to work constructively with people of all backgrounds and orientations. Respects differences and ensures that all can contribute.
- Knowing and managing yourself: Manages ambiguity and pressure in a self-reflective way. Uses criticism as a development opportunity. Seeks opportunities for continuous learning and professional growth.
- Producing results: Produces and delivers quality results. Is action oriented and committed to achieving outcomes.
- Moving forward in a changing environment: Is open to and proposes new approaches and ideas. Adapts and responds positively to change.
- Setting an example: Acts within UNICC’s / WHO’s professional, ethical and legal boundaries and encourages others to adhere to these. Behaves consistently in accordance with clear personal ethics and values.
Other Information
Compensation:
Annual Salary Estimation (net of tax at single rate):
- Brindisi (Italy), including post adjustment (26,3% on September 2023): US$ 81,102.
- Valencia (Spain), including post adjustment (30,3% on September 2023): US$ 83,670.
UNICC also offers generous leave and absence allowances, flexible working hours, overtime compensation, teleworking, access to training, and depending on eligibility other benefits such as relocation grant, dependency allowance, language allowance, or education grant.
Closing date for applications:
Applications will be accepted until midnight (Geneva Time) on 22 October 2023.
Notes:
- Technical and/or personality tests may be carried out as part of the selection process
- Only short-listed candidates will be contacted
- Though you may not be selected for this advertised position, the UNICC will keep your application in a roster if your profile is deemed to be of potential interest for the Centre. You may thus be solicited by our HR department to participate in an interview for another position
* For UNICC staff members who do not meet the minimum educational qualifications, please refer to the applicable WHO e-Manual Annex 6 – Guidelines on Standard Minimum Experience Exposure and Education Requirements
The UNICC workforce consists of many diverse nationalities, cultures, languages, and opinions. UNICC seeks to sustain and strengthen this diversity by ensuring equal opportunity and an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, ethnicity, sex, national origin, age, religion, disability, sexual orientation and gender identity.
For applications to be valid, they must contain a motivation letter and the filled Personal History Form.
