Job Title: Student Services Coordinator.

Reports to: Manager of Admissions, Records and Students Services.

Location: Butaro UGHE campus.

Organizational Profile

University of Global Health Equity is on a mission to radically change the way health care is delivered around the world. UGHE is a new university based in Rwanda that is building the next generation of global health professionals—doctors, nurses, researchers, and public health and policy experts—into leaders and change makers who strive to deliver more equitable, quality health services for all.

Role overview

The Student Services Coordinator is an integral and valued member of a growing team that is building robust systems to support an environment conducive to all students’ wellbeing at UGHE. S/he will work with a dynamic group of students of different cultural, education, religious, and national backgrounds to ensure sustainability and to develop and execute UGHE’s student offerings and services. S/he will collaboratively work with different departments in ensuring that each student has the tools and support for success personally, professionally, and academically. The coordinator will execute programs for students in the following areas:

1. Community engagement
2. Diversity, Equity, Inclusion, and Culture
3. Leadership development
4. Orientation
5. Recreation and leisure
6. Residential life
7. Student government
8. Wellness
9. International student services

The coordinator will interact with students, faculty, staff, and, on occasion, external partners at all levels, across time zones and cultures. S/he must be committed to engaging collaboratively with faculty and students to respond effectively and empathetically to all concerns in a timely manner.

Required knowledges, skills, abilities and attributes.

1. Good knowledge of the theory and practices of youth and child behavioral problems; good counseling skills; good interviewing skills; ability to deal with effectively with students with behavioral problems; ability to communicate effectively with students, staff professionals, parents and administrators and the ability to speak and write effectively.
2. Identifies and schedules programs beneficial to the students which are outside the traditional classroom setting.

1. Serve as the representative for student services in any events in which UGHE students are engaged and facilitate student engagement with other schools and universities.
2. Execute and support in the development of new programs and facilities related to student services and student experience, with deep attention to fostering an environment that enhances the students’ educational opportunities through an exceptional living and learning experience.
3. Promote and foster a student culture where diversity is honored and where students learn to respect differences, to take responsibility for their actions, and to exercise leadership and community engagement, while also ensuring that all students are supported according to the equity values at the core of UGHE’s mission.
4. Execute and process both formal and informal systems for receiving and addressing student feedback.
5. Report student feedback to the Manager of Admissions, Records, and Student Services, and ensure timely implementation of solutions.
6. Proactively identify and respond to any campus crises or emergencies related to students’ well-being.
7. Develop and execute Orientation activities with the support of the Student Services Assistant.
8. Ensure students are following residence life UGHE policies and procedures.
9. Report any misconduct or violations to residence life to UGHE administration.
10. Oversee the development of student leadership through their societies and clubs.
11. Oversee the publication of the student newsletter and magazine.
12. Develop opportunities that allow students to develop multiple skills through voluntary and free services on campus and in the community.
13. Work with the UGHE Student Council on a regular basis.
14. Ensures all student services and student support functions conform to UGHE policies and guidelines.

Qualifications

1. A degree in higher education, humanities, student services/affairs, counselling, social work, or any other related field.
2. A minimum of 2 years of experience in higher education, program administration, or counselling activities.
3. Experience in multicultural education, community engagement, and/or leadership development.
4. Demonstrated excellence in leadership and administrative skills.
5. A passion for providing and supporting an environment in which all students can thrive, and a deep commitment to the mission of the University as well as a vision for increased excellence in the student experience required.
6. Experience in project management and/or program creation, design, and implementation, particularly in a fast-paced, startup environment.
7. Proven ability to manage through crises with discretion and a sense of responsibility and respect for students, families, and the institution.
8. Strong communication skills and a proven ability to work with and represent the student experience to faculty, staff, alumni and other stakeholders.
9. Experience in a multicultural working environment required; experience working in low- and middle-income countries preferred.
10. Fluency in English required; Fluency in Kinyarwanda and/or French desired.

NB: This position will require working beyond traditional hours.

In addition to this application, applicants should provide: (1) curriculum vitae, (2) Undergraduate degree, (3) a cover letter discussing your interest in UGHE and relevant experience.

UGHE is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Organizational Profile

The University of Global Health Equity (UGHE) is on a mission to radically change the way health care is delivered around the world. UGHE is a new university based in Rwanda that is growing the next generation of global health professionals—doctors, nurses, researchers, and public health and policy experts—into leaders and change makers who strive to deliver more equitable, quality health services for all. The University launched in Rwanda in September 2015 with the Master of Science in Global Health Delivery (MGHD). Through an academic experience uniquely rooted in the values of equity, students are empowered to both ease suffering at the bedside and drive transformational, systemic changes to the health system. UGHE is an initiative of Partners In Health (PIH), an internationally recognized non-profit organization whose mission is to provide a preferential option for the poor in health care.

In over nearly three decades of operating alongside public sectors in countries around the world, PIH has developed a model to deliver high quality healthcare to some of the world’s most marginalized communities. Nowhere has this impact been more profound than in Rwanda, where Inshuti Mu Buzima—PIH’s sister organization—and our government partners have driven innovation for a decade.

Members of the UGHE community are tenacious and resolute in our drive to attain social justice, make common cause with those in need, listen to and learn from others, and operate with honesty and humility as we uphold academic integrity and intellectual curiosity. The UGHE team seeks individuals committed to these values to join the team. Partners In Health is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Commitment to Safeguarding and Prevention of Sexual Exploitation, Abuse and Sexual Harassment:

At UGHE, we are committed to ensuring that those who benefit from our work- including community members – as well as our students, contractors, staff and visitors to our campus are treated with dignity and respect and protected from sexual exploitation, abuse and harassment and any form of systemic abuse, whilst reducing risk and vulnerabilities. A range of pre-employment checks will be undertaken in conformity with UGHE’s policy.

UGHE will request information from applicants’ previous employers about any findings of fraud, harassment, sexual harassment and any form of systemic abuse or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.