Job Summary:

As the Supply Chain Digitalization Technical Advisor, you will provide technical advice and leadership in support of the design, implementation, optimization, and integration of digital supply chain solutions, in alignment with Catholic Relief Services (CRS) program quality principles and standards, donor guidelines, and industry best practices, with a focus on the health sector.  This includes driving the effective implementation of electronic Logistics Management Information Systems (eLMIS), ERP systems, and other digital tools in supply chain operations. You will collaborate with Country Programmes, CRS supply chain SMEs, and partners on the above and in the development of high-quality, contextualized strategies around supply chain digitalization that align with and strengthen national systems. Finally, you will contribute to strategy development at the agency level.  Your expertise, advice and influence will significantly contribute to determining how effective, adaptive and innovative CRS’ and partners’ supply chain digitalization efforts are across our regions.

Roles and Key Responsibilities:

• Contribute to the design, advocacy, and implementation of agency-wide strategies, standards, tools, and best practices in supply chain digitalization that effectively engage partners, donors, and governments. Ensure a cross-sectoral approach that integrates data-driven decision-making, process optimization, and supply chain traceability.
• Provide technical solutions globally and to regional and country teams for strategic planning, program design, and implementation of digital systems in supply chain management. This includes guiding teams in the adaptation of global standards, best practices, partnership principles, and tools.
• Contribute to HQ, regional, and country program staff efforts to pre-position CRS for strategic growth opportunities related to supply chain digitalization. Provide technical guidance in proposal development and project design with a focus on complex projects to ensure innovative programming solutions and technical excellence. Support CPs to appropriately staff project teams.
• Support project and program implementation: capture country-specific business requirements and provide tailored solutions that meet health supply chain needs, including procurement, logistics, and inventory management, enable smooth pre-deployment planning, including data migration, validation, staff training, and post-deployment support.
• Design and implement capacity strengthening initiatives for staff and partners in digital supply chain management, including developing learning and training strategies, organizing workshops, and mentoring staff.
• Oversee knowledge management and learning in supply chain digitalization by capturing, documenting, and sharing key successes, promising practices, and lessons learned, both internally and externally.
• Represent the organization at global and regional forums to ensure collaboration, shared learning, and influence on future digital supply chain funding opportunities and policies.

Knowledge, Skills and Abilities

• Excellent relationship management skills with ability to influence and get buy-in from people not under direct supervision and to work with individuals in diverse geographical and cultural settings.
• Strong strategic, analytical, problem-solving and systems thinking skills with capacity to see the big picture and ability to make sound judgment
• Strong written and oral communication skills
• Strong presentation, facilitation, training, mentoring, and coaching skills
• Proactive, resourceful and results-oriented

Required Languages -Fluency in English is required. Proficiency in French is an asset.

Travel – Must be willing and able to travel internationally up to 40%.

Supervisory Responsibilities None

Key Working Relationships:

Internal: ICT4D and Digital Health group peers; Agency-level and Country Program-level Supply Chain teams, GKIM, and Health teams; Regional, Country, and Project leadership.

External: Donors (e.g., Global Fund), UN partners (e.g., WFP), peer agencies, and national government partners.

Basic Qualifications

• Master’s Degree in supply chain management, information technology, international development, or a related field (or a bachelor’s degree with significant relevant experience).
• Minimum of seven years of work experience in digital supply chain transformation, project management, or system implementation, ideally within a global health, government, international development, or humanitarian context.
• Strong understanding and application of technical principles and concepts in supply chain digitalization, and a good knowledge of related disciplines to ensure proper cross-sectoral approach.
• Track record of contributing to successful business development activities capturing public and/or private donor funding in the use of technology for supply chain management.
• Experience and skills to represent the organization at meetings with donors, government, international NGOs, local partners – faith-based and civil society. Understanding of partnership principles.
• Demonstrated experience designing and implementing eLMIS, ERP, Warehouse Management, and/or inventory management solutions reflecting global standards and employing traceability measures.  Experience integrating digital supply chain technologies with data and analytics tools and digital health platforms is a plus.
• Proficiency in MS Office packages (Excel, Word, PowerPoint), Web Conferencing Applications and strong understanding of information and budget management systems and knowledge-sharing networks.

Preferred Qualifications

• Experience in the development and production of curricula, tools, and other products to support interventions and programming. Demonstrated experience to transfer knowledge to diverse audiences through training, mentoring, and other formal and informal methods.
• Experience with program monitoring and evaluation including development of indicators, data collection tools and methodologies, data analysis, and data presentation.

Agency REDI Competencies (for all CRS Staff):

• Personal Accountability – Consistently takes responsibility for one’s own actions.
• Acts with Integrity – Consistently models values aligned with CRS Guiding Principles and mission.  Is considered honest.
• Builds and Maintains Trust – Shows consistency between words and actions.
• Collaborates with Others – Works effectively in intercultural and diverse teams.
• Open to Learn – Seeks out experiences that may change perspective or provide an opportunity to learn new things.

Agency Leadership Competencies:

• Lead Change – Continually looks for ways to improve the agency through a culture of agility, openness, and innovation.
• Develops and Recognizes Others – Builds the capacity of staff to reach their full potential and enhance team and agency performance.
• Strategic Mindset – Understands role in translating, communicating, and implementing agency strategy and team priorities.

What we offer

CRS offers a comprehensive benefits package including medical, dental, life insurance, vision, generous retirement savings plan and the opportunity to work in a collaborative, mission-driven culture that is committed to improving the lives of the poor throughout the world.

Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. Catholic Relief Services works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality.  Catholic Relief Services’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance, and peacebuilding.  We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to safeguarding children and vulnerable adults from abuse and exploitation.

CRS welcomes candidates from the countries and regions in which we work. In the event the successful candidate is an expatriate or global telecommuter, the anticipated duration of the assignment is informed by a term limit, based on the type and level of the job and the needs of the agency.

CRS is committed to safeguarding program participants, community members, staff and volunteers from all forms of exploitation and abuse.  The successful candidate is expected to sign and adhere to CRS´ Code of Conduct.

CRS talent acquisition procedures reflect our commitment to safeguarding the rights and dignity of all people – especially children and vulnerable adults – to live free from abuse and harm.

Disclaimer:  This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position. 

CRS is an Equal Opportunity Employer.

General Requirements

CRS offers are contingent on the selected candidate’s ability to legally work where the position is to be performed. Every government has a unique set of work permit eligibility requirements.  All positions requiring residence or frequent travel outside a home country must undergo and clear a pre-employment medical clearance; some work permit processes require clearing a separate government administered medical examination.

CRS prioritizes candidates who are citizens/ permanent residents of the countries where we have CRS offices.