The purpose of the Support Coordinator is to coordinate the support functions at Area Level of operations in the Area West (this including Area Office and when necessary, field offices, and to offload the Area Manager on support functions).  The following is a brief description of the role.

1- Generic responsibilities

1. Line management for support staff such as Finance, HR & Admin, Logistics, and ICT
2. Member of the Area Management Group
3. Support Area Manager on Area Level in external representation, coordination and relationship building (networking)
4. Compliance with and adherence to NRC policies, guidance and handbooks and donor/auditor requirements
5. Provide input on operational support to Area Plan of Action, and to coordinate and align operational support with program plans at Area Level
6. Responsible for ensuring quality support to project implementation.
7. Responsible for ensuring proper budget planning and monitoring in the area.
8. Assist Area Manager regarding Area Support Budget, including support costs for field offices.
9. Responsible for Implementation of new country specific technical SOPs, guidelines, and tools in Area (Admin/HR, Logistics/ICT, Finance) and support to Area Manager
10. Responsible for technical capacity building of support staff (Admin/HR, Logistic/ICT and Finance)

2- Specific responsibilities 

These responsibilities shall be adapted to the particularities of the job location and context, phase of operation, strategic focus, and type of programme intervention. This section shall be revised whenever a new employee is hired or the context changes significantly.

• Using NRC’s Performance Management tool [staff review system], review performance of staff under your direct supervision.
• Report to the Area Manager on any violations of NRC’s personnel policies and code of conduct.
• Establish a good working environment based on the NRC values.
• Ensuring that NRC support staff adheres to NRC´s SOPs,  security rules and guidelines.
• Management of staff reporting directly to the Support Coordinator.
• Ensure, that all recruitments and procurements are executed in line with NRC guidelines, rules and procedures.
• Ensure proper hand over to new Support Coordinator, this including: handover report, induction on all NRC process and reports, introductions towards local authorities and other stakeholders.

1. Professional competencies

These are skills, knowledge and experience that are important for effective performance.

• Experience working at Coordinator level in a humanitarian/recovery context.
• Previous experience working in the United Nations or INGOs, especially in support systems is desirable.
• Previous experience from working in complex and volatile contexts.
• Documented results related to the position’s responsibilities.
• Hold a university or professional degree in finance, administration, logistics or HR. An MBA would be a plus
• Good knowledge of Finance, Logistic and Human Resources management.
• Knowledge about own leadership skills/profile.

Context/ Specific skills, knowledge, and experience: 

• Knowledge of the context in the Northwest and Southwest is required.
• Fluent in English Language and Working Knowledge of French is desirable.
• Knowledge on NRC procedures is an asset but not essential.

2. Behavioral competencies

These are personal qualities that influence how successful people are in their job. NRC’s Competency Framework states 12 behavioural competencies and the following are essential for this position:

• Managing resources to optimize results.
• Managing performance and development
• Analyzing
• Handling insecure environments
• Empowering and building trust
• Initiating action and change
• Hardworking and focus on results and performance.

The NRC is actively committed to diversity and inclusion and fully subscribes to the principle of equal opportunity. Recruitment is free, the NRC will never ask for money as part of a recruitment procedure. At NRC we think outside the box. We encourage ideas and give responsibility to all employees at all levels, to help solve the complex issues that we face. You will have many opportunities to be heard and take the initiative.

What we offer:

1. National contract of 12 months
2. NRC National Grade 7, with 90% health insurance coverage
3. Location: Buea with 25% of field travel
4. Potential start date: Septembre 2024
5. An opportunity to match your career to a compelling cause
6. A chance to meet and work with people who are the best in their fields

DEADLINE TO APPLY: 12 July 2024

Important information about the application process

• For Internal candidates only: please click on the suitcase icon labelled “I am an employee” to be redirected to NRC’s internal careers site.
• When creating your profile, include your full name as given on your passport. Complete all the system-required fields for experience, employment history and education.
• Submit your application (Cover letter and CV) in English or French, taking care to attach your latest CV.
• Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered. Unsolicited applications not related to this specific job advertisement will not be considered.
• Only shortlisted candidates will be contacted. We receive many applicants for each vacant position.
• If you have any questions about this role, please email [email protected] with the job title as the subject line.