Roles & Responsibilities:

The Support Coordinator is to be based at NRC Amhara Area Office based in Dabat. He/She is a member of the Area Management Team and expected to manage and increase the effectiveness, efficiency, and capacity of the support functions in the area.

Generic responsibilities:

• Implement effective, efficient and transparent HR, administration and logistics systems that support the delivery of the Country Strategic Plan and individual projects at area level;
• Ensure adherence to NRC’s logistics, Finance, ICT, HR & Admin policies and procedures in all processes and projects and by all staff;
• Manage Logistics, Finance, HR and Admin departments in the area and follow up day to day operations of the support functions.
• Ensure that key program staff in the area are trained on support functions policies and procedures.
• Responsible for the improvement and consolidation of the support functions in area.
• Participate and contribute to program meetings and provide up-to-date analysis of achievement of procurement and staffing plans and other support in relation to the projects implemented in the area.
• Use the performance management system to support direct reports, follow up on performance and ensure effective staff development for those functions reporting to position.
• Provide monthly and ad hoc reports on the support functions to the Area Manager, Logs/HR Managers and Head of Support Unit (HoS)

Specific responsibilities:

• Ensure compliance with donor regulations according to funding for the area.
• Implement internal processes and employee and learning objectives and initiatives set out in the annual Plan of Action, at area level.
• Ensure Logistics, HR and Administration function input is provided at project development stage, with the development of procurement and staffing plans to support the implementation of new projects in the area.
• Provide input for improvements/updates to existing policies and procedures and recommendations for new guidance and SOPs.
• Support to programme and finance teams to prepare for audits.
• Organize weekly meetings with the Area support team.
• Elaborate monthly reports to Area Manager
• Ensure NRC procurement software is properly used by all relevant staff.
• Closely support the GFD program me in all locations in Amhara ensuring high level compliance to standards.

Competencies

Competencies are important in order for the employee and the organisation to deliver desired results. They are relevant for all staff and are divided into the following two categories:

Professional competencies 

These are skills, knowledge and experience that are important for effective performance.

Qualifications and Competences

Generic professional competencies:

• BA in supply chain management, business administration or related
• Previous experience/understanding of working in complex and volatile contexts.
• Minimum 5 years of relevant experience in operations with team management experience.
• Minimum 2 years Logistics Management experience in NGO/humanitarian work environment
• Documented results related to the position’s responsibilities.
• Knowledge about own leadership skills/profile
• Fluency in English, both written and verbal

Context/ Specific skills, knowledge and experience: 

• Very good communication, negotiation and presentation skills
• Controlling resources and managing teams
• Report writing and computer skills
• Proven skills in designing and implementing trainings and development plans for teams.

Behavioral competencies:

• Managing resources to optimise results
• Handling insecure environments
• Communicating with impact and respect
• Planning and delivering results
• Empowering and building trust
• Managing performance and development

The Norwegian Refugee Council (NRC) Geneva leads NRC’s representation with the IASC and UN agencies, and coordinates donor engagement with the UN and Swiss donors. NRC strives to assist and protect vulnerable and displaced people during crises, especially in situations of conflict. Established in 1946, NRC is an independent, humanitarian, non-profit, non-governmental organisation working in around 31 countries with approximately 14’000 staff. NRC employs a rights based approach, challenging those with responsibility to uphold the rights of displaced people set out within national and International Laws. NRC endeavors to secure the acceptance of local stakeholders for activities and is committed to the principles of humanity, neutrality, independence and impartiality.

NRC seeks to engage with all relevant actors in order to promote the full respect for the rights of displaced and vulnerable people; secure and maintain access for humanitarian operations and promote the achievement of durable solutions. NRC Geneva, with the Internal Displacement Monitoring Center (IDMC), are NRC’s primary presence in Geneva.