Mission and objectives

The UN Secretariat Department of Operational Support (DOS) is a global operational support provider with a mission of supporting clients across the 235 UN Secretariat entities and other partners fulfill their mandates by providing solutions that are effective, efficient, and responsible. Subsequently, within the UN Secretariat DOS sits the Division for Special Activities (DSA), which offers specialized cross-cutting capacity working across special situations, operational support partnerships with non-Secretariat entities and improvement of service delivery. The Improving Service Delivery (ISD) Section falls under the DOS-DSA described above, and maintains a vision for improving service delivery through the development of the Secretariat’s global operational support architecture as set out in the Secretary-General’s report A/78/391. ISD’s implementation and work is guided by the Management Committee, established the following set of framework principles: • A partnership with existing service providers, led by the Department of Operational Support (DOS), to develop the Secretariat’s existing operational support architecture; • A commitment to increasingly provide shared support services through the Secretariat’s existing structure and locations; • Locating support services closer to primary decision-makers where possible, while optimizing shared services across the Secretariat through either global, regional, or local service providers; • Strengthening collaboration in support with United Nations agencies, funds, and programmes at the global, regional, and local levels; and • An integrated, collaborative approach across the Secretariat in developing the global operational support architecture. The ISD operates with three work streams: 1) Integration, 2) Harmonization, and 3) Improvements.

Context

The Improving Service Delivery Team, in light of the end of the Efficiency Roadmap 2022-24 aims to produce a few comprehensive PowerPoint materials that will present in visually compelling ways all the accomplishments of the team against the previous roadmap. The materials are also envisioned to cohesively capture the work of ISD and will be used in all its upcoming leadership meetings and workshops.

Task Description

We are looking for two (2) Online Volunteer/s who under the guidance of ISD programme management officers by producing 5 graphic designs and presentations to serve as the Summary Report of the team’s achievements and lessons learned. In particular, each Online Volunteer is asked to: – Collect information on document/material background such as target audience, design style, branding guidelines etc.; – Create draft design based on requirements and discuss with focal point/ communications team; – Develop the design according to agreed requirements. The design/layout should follow our corporate design guidelines which will be shared with the Online Volunteers in advance.

Competencies and values

Living conditions and remarks