Support Worker (Support at Home)
British Red Cross, 3 Park Plaza, Battlefield Enterprise Park, Shrewsbury SY1 3AF
35 hours per week
Fixed Term to end March 2024 with possibility of extension
£19,838 per annum based on 35 hours per week

Do you have a genuine desire to make a difference to peoples’ lives within the community by supporting them at home?

We support people for up to six weeks following their discharge from hospital. We help them to regain their independence at home and reduce the risk of needing another hospital visit. The people you will support will come from all kinds of backgrounds. This support will have a huge impact on their day.

As a Support Worker, you might be asked to collect prescriptions, make sure there is food in the house, do light household tasks and make sure our service users know who to contact should they need more help – the general support you would hope your own family and friends would experience.

You will be a friendly face to someone who may be struggling to do things for themselves due to age, illness, or vulnerability. You’ll allow people to enjoy healthier, more fulfilling lives and is an amazing way to give back to your community.

A day in the life of a Support Worker:

You will provide practical and emotional support (telephone calls, welfare checks, appointments, shopping etc).
You will assess service users future needs and develop support planning.
You will guide and signpost to relevant agencies and community groups for support/engagement (financial advice, befriending services etc.).
You will ensure service users’ support plans are updated and maintained.
You will drive to different locations throughout Shropshire to fulfil service users’ needs, as required.

You will have access to a Red Cross vehicle most of the time but may occasionally need to use your own vehicle, mileage will be paid for use of your own vehicle.
To be a successful Service Support Worker:

Do you have a good knowledge of services provided by the NHS and Social Care?
Are you caring and empathetic and able to offer the best support be it on phone or face to face?
Do you have a passion to make things better for people who rely on us?
Do you have a basic IT knowledge?
Do you have a full UK manual driving licence held for minimum of two years and access to a vehicle?

Please note there is no personal care or administering of medication in this role.
Closing date for applications is 23.59 on Thursday 7th September.

In return for your commitment and expertise, you’ll get:
• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Flexible working: We do our best to accommodate your preferred work style.
• Learning & Development: Wide range of career opportunities + comprehensive learning.
• Discounts: Access to Blue Light Discount Card and employee benefits platform.
• Wellbeing Support: Access to mental health and wellbeing assistance.
• Team Working: Support our mission in a collaborative team.
• Cycle2Work: Lease a bicycle through the scheme.
• Season ticket loan: Interest-free loan for commuting expenses.

At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the support of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.

Connecting human kindness with human crisis