Service Support Worker – Assisted Discharge

Location: Royal Bournemouth Hospital, Castle Lane East, Bournemouth, Dorset, BH7 7DW

Hours: 20 hours per week, working Monday to Friday 4pm to 8pm

Contract type: Fixed Term Contract Until 31st March 2024

Salary: £18,972 per annum pro rata

Do you love helping people in need? Are you looking for a rewarding role that could kick start your career in the health and social sector? We are looking for a passionate and enthusiastic person with great people skills to join our Health and Local Crisis Response service as a Service Support Worker.

The Health and Local Crisis Response service supports people in the space between hospital and home and responds to the needs of people in crisis following an emergency, maintaining an extensive network of external relationships across health, social care and emergency services.

At the British Red Cross, we put the people that need us at the heart of what we do. As a Service Support Worker, you will support Royal Bournemouth Hospital Emergency Departments by providing transport, using a small British Red Cross vehicle, and aiding a safe discharge from the hospital for individuals within the Bournemouth area.

A day in the life of a Service Support Worker will involve:

Providing practical and emotional support (telephone calls, welfare checks, shopping etc) and guidance to service users in the home to prevent an attendance or admission to hospital.
Providing practical and emotional support in the service user’s own home and signposting to other services where appropriate to enable the individual to live independently in their own home.
Providing reactive, focused, and flexible support to adults either following a hospital stay to enable early discharge when clinical needs have been met or to those living in the community to prevent hospital admission.
Assisting the Independent Living Service Coordinator by undertaking duties required to meet the service users’ needs to re-enable service users to remain in their own home and prevent hospital re-admission.
Responding to referrals from Clinicians and Community Health Professionals and you will be required to have the ability to assess service users’ needs, complete and follow a support plan for the individual.

To be a successful Service Support Worker, you’ll need:

To be educated to GCSE level (or equivalent by experience).
To be IT literate.
To have a full UK manual driving licence.
To have a good knowledge of services provided by the NHS and Social Care.
To make things great. You know how to improve service quality for the benefit of users.
To be professional. You can deal with queries in a diplomatic and confidential manner.
To love being flexible. Working hours out with the norm suits you.

Closing date for applications is 23.59 25th July 2023 with interviews to follow.

Please note that early application is encouraged, as we’ll be reviewing applications throughout the advertising period and reserve the right to close the advert in advance of the advertised closing date.

In return for your commitment and expertise, you’ll get:

• Holidays – You’ll get 36 days annual leave (including bank holidays) and the option to buy an additional 5 days leave.

• Pension scheme– We offer up to 6% contributory pension.

• Discounts – You’ll have access to brilliant discounts through the Blue Light Discount Card and our own employee benefits platform.