Supporter Care Officer

Location: London (we offer flexible working between home and our London Office)

Hours: 35 hours per week

Contract: Permanent

Salary: £25,357 per annum based on 35 hours per week (plus inner London weighting allowance of £3,344 if applicable)

Do you have a high level of customer service experience with outstanding communication skills and a genuine enthusiasm for helping people?

An excellent opportunity has arisen for a highly personable customer care professional to join our Fundraising Operations Team as a Supporter Care Officer. The Supporter care team are responsible for managing and stewarding contact from the public and our incredible supporters about our Fundraising and Supporter Engagement activities. They are also a point of contact for people seeking help from the Red Cross or enquiring about our services.

For many they are the voice of the British Red Cross and provide the highest level of customer care, and supporter experience.

Working under the guidance of the Supporter Care Manager, Supporter Care Team Leader and alongside two other Supporter Care Officers, you will be expected to role model our values when speaking to members of the public or co-workers and to work effectively as part of a team, contributing to its success by continually improving our processes and general ways of working, to ensure every engagement we have with supporters or potential supporters is as positive as it possibly can be.

The role might be for you if:

You’ve got strong customer service and general office administration experience.

You can thrive within a fast-paced environment, have attention to detail and can build effective relationships with donors and potential supporters.

You’re organised and driven with excellent time management skills and can manage multiple projects at one time.

You have demonstrable written and oral skills with the ability to communicate effectively to both external and internal audiences.

You are caring and compassionate, but also resilient and brave with the capacity to navigate your way through some interesting conversations.

In return for your commitment and expertise, you’ll get:

• Holidays – You’ll get 36 days annual leave (including bank holidays) and the option to buy an additional 5 days leave.

• Pension scheme– We offer up to 6% contributory pension.

• Flexible working – We will do what we can to make sure you work in a way that suits you

• Learning & Development Opportunities – We are one of the UK’s largest charities and have a wide range of career opportunities. We also provide comprehensive learning opportunities for staff to develop themselves.

• Discounts – You’ll have access to brilliant discounts through the Blue Light Discount Card and our own employee benefits platform.

• Wellbeing Support – Staff wellbeing is always priority. You’ll have access to mental health and wellbeing support.

• Team Working – You will be working as part of a team that is supporting our mission of helping people in crisis.

• Cycle2Work -The cycle to work scheme enables you to lease a bicycle.

• Season ticket loan – We offer an interest free loan to buy a season ticket for travel between home and work.

At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the support of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.