With over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Key Responsibilities:

Job Title: Supporter Care Specialist

Location: Hybrid or office-based at World Vision UK headquarters in Milton Keynes/London Hub

Salary: £21,590 plus a good range of benefits

Contract: Permanent – Full Time

Job Purpose

We are looking for a proactive and enthusiastic individuals to join our exceptional Supporter Care team. This role delivers high quality supporter care to World Vision supporters, and especially child sponsors. The successful candidate will use their excellent communication skills and proactivity to handle all interactions with supporters, including sensitive calls and responding to supporter complaints, using all channels including telephone, email, and post using the highest standards of customer service.

The ideal candidate will ideally have experience in a customer service role or in sales and marketing.

Key Responsibilities

• Create and maintain accurate supporter records in line with all relevant regulations including those relating to data protection, child protection and safeguarding­­
• Carry out outbound calls to supporters to encourage them to maintain and increase their support. Ensuring retention  of supporters is maximised and cancellations are minimised.
• Manage changes within child sponsorships, sensitively and appropriately to ensure sponsors continue their support
• Effectively resolve complaints from supporters within agreed deadlines, in a way that maintains their support of World Vision.

Our team – The team are welcoming and supportive and always willing to help. The role will require a mix of working from home and the office.

As an active Christian, this role offers you the opportunity to integrate your Christian faith and be sensitive to its various expressions across cultures and denominations.

In addition to the salary offered, we offer good benefits including a pension and a generous holiday entitlement.

Please upload your CV of full employment history explaining any gaps of employment and reasons for leaving your previous employer. This must be accompanied with a cover letter stating how you meet the essential criteria given in this advert.

Closing Date for applications: 18th May 2023

Please note, we reserve the right to interview and appoint before the advertised closing date.

Universal acceptance for everyone everywhere is at the heart of our Christian organisation. We promote diversity of thought, culture and background, which connects the entire World Vision family.  As such, World Vision is proud to be an Equal Opportunity Employer. We value diversity and aspire to reflect this in our workforce. We particularly welcome applications from under-represented sections of the community. World Vision UK also operates flexible working policies and practices.

As a child focused organisation, World Vision UK is committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.

World Vision UK is a registered organisation operating the Misconduct Disclosure Scheme (MDS) and we shall check with your previous employers about your behaviour and conduct. We will be requesting they complete a form known as a Statement of Conduct. For more information see:

The Misconduct Disclosure Scheme (misconduct-disclosure-scheme.org)

By submitting your application, you understand and accept that World Vision UK will process the data you provide for the purposes of your application and in accordance with the World Vision UK – Job Applicant Privacy Notice.

Applicant Types Accepted:

Local Applicants Only