Under the overall guidance of the Director of the Migration Health Division, the direct supervision of the Migration Health Informatics (MHI) Manager and in close coordination with the Senior MHI Officer and Senior Health Systems Analyst, the successful candidate is responsible for process and systems analysis, requirements gathering and verification, testing and training for IOM medical systems, and ensuring fulfilment of business requirements of IOM migrant health operations both in the field missions and at Headquarters.

1. Participate in the design of relevant functionalities and information systems that support medical operations including Mimosa, UKTB, LIMS, IMS, ICD, HAP portal, HAPSTAT validation and any new migration health informatics initiatives.
2. Provide inputs to improve medical business process, value added reports and data quality. Monitor and report on recurrent user support issues and learning gaps.
3. Verify documented business requirements, analyze medical business process and suggest new functionalities and enhancements to existing and new medical software.
4. Assist in the coordination of updating or designing new medical forms as needed to support medical operations, through close liaison with health managers, medical staff and technical team; maintain the repository of medical forms and their unique form numbers.
5. In collaboration with Health Data Analyst, review and recommend system rules used in data validation reports for checking the quality of data entered in the medical systems in accordance with relevant technical instructions.
6. Support the implementation of medical (ICD) coding system and other health informatics initiatives.
7. Assist technical teams during solution development of MHD applications such as IMS, ICD, HAP Portal, GIRS and any new initiatives, including business analysis, quality assurance or testing, technical writing or documentation and training.
8. Draft and maintain project and change management documents of MHD systems including process flows, standard operating procedures, user guides and learning materials.
9. Participate in the preparation and implementation of new system releases and change management activities to deploy enhancements or modifications to existing systems.
10. Troubleshoot end-user issues and resolve assigned user support tickets, as necessary.
11. In collaboration with MHI Manager and MHI Officer, mentor and coach MHI Team Assistants, interns or on-the-job trainees as assigned.
12. Perform such other duties as may be assigned.

Education

• University Completed advanced university degree in medical field, public health, health sciences or information systems from an accredited academic institution; or
• Bachelor’s degree in the above fields with minimum two (2) years of relevant professional experience of which at least one (1) year in medical business process management, medical software implementation and management, including troubleshooting and aligning policies and processes with software functionalities.
• Training on medical informatics, ICD coding and panel physician instructions will be an advantage.

Accredited Universities are those listed in the UNESCO World Higher Education Database.

Experience

• Candidates with medical or health background will have a distinct advantage.
• Extensive knowledge on migrant health and IOM medical operation of advantage.
• Actual experience in designing and managing electronic medical records.
• Understanding of medical, public health and statistical terminology as well as IT disciplines and ability to correctly bridge health and information technology to address changing information management needs of medical units.

Skills

• Strong analytical skills required, including a thorough understanding of how to interpret medical information management needs and translate them into
• Application/operational requirements.
• Excellent time management skills.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group.
• Skills in conducting end user training;

Languages

• For this position, fluency in English is required. Knowledge of a second official UN language is desirable.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values – all IOM staff members must abide by and demonstrate these three values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators (Level 2)

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators (Level 2)

• Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
• Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
• Humility: Leads with humility and shows openness to acknowledging own shortcomings.

Notes

1. Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
2. This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.
3. This post is subject to local recruitment. Only those holding a valid residence and work permit for the country where this position is based will be eligible for consideration.
4. Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable. Vaccination against COVID-19 will be required for IOM personnel who are hired or otherwise engaged by IOM. As part of the mandatory medical entry on duty clearance, candidates will be requested to provide evidence of full vaccination.
5. IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
6. IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies