SVN-2025-13 Case Manager (Protection)
Budapest, Hungary
JOB DETAIL
Internal and external candidates will be considered for this vacancy. For the purposes of this vacancy, internal candidates are defined as staff members holding a regular, fixed-term or short-term graded or ungraded contract, including Junior Professional Officers (JPOs), staff on Special Leave Without Pay (SLWOP), and staff members on secondment/loan released by the Organization, unless otherwise specified in their contract. Staff members holding a regular, fixed-term or short-term graded contract will not retain their contract type if appointed to an ungraded position.
Context
Under the direct supervision of the Senior Project Associate (Protection) the Case Manager (Protection) will provide specialized case management support to migrants, refugees, and vulnerable populations. The incumbent will focus on counter-trafficking, mental health and psychosocial support (MHPSS), health assistance, and basic needs/shelter support, ensuring a survivor-centered and rights-based approach.
1. Case Management and Direct Assistance
- Provide individual case management for victims of trafficking, persons with mental health concerns, and those requiring shelter and basic needs assistance.
- Conduct risk assessments, develop case plans, and coordinate service referrals.
- Ensure access to specialized support, including health care, psychosocial services, and housing assistance.
- Facilitate safe return and reintegration processes for trafficking survivors.
2. Coordination and Stakeholder Engagement
- Maintain strong partnerships with government agencies, NGOs, and service providers.
- Represent IOM in protection coordination meetings and advocacy efforts.
- Monitor and report on protection-related trends and gaps.
3. Monitoring, Evaluation, and Reporting
- Maintain confidential case records and ensure proper documentation.
- Assist in preparing project reports and donor updates.
Education
- Bachelor’s degree in Social Work, Psychology, Law, or a related field with two years of experience; or
- high school diploma with four years of experience.
Accredited Universities are those listed in the UNESCO World Higher Education Database.
Experience
- Experience in case management, trafficking victim assistance, or psychosocial support.
Skills
- Knowledge of protection principles and humanitarian assistance.
- Strong case management and problem-solving skills.
- Proficiency in MS Office applications (Word, Excel, PowerPoint, Outlook).
Ability to work independently and as part of a team in a fast-paced environment.
Languages
- For this position, good understanding of English is required (oral and written)
- Fluency in Hungarian and/or Ukrainian is a distinct advantage.
IOM’s official languages are English, French and Spanish.
Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.
Required Competencies
IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.
Values – all IOM staff members must abide by and demonstrate these three values:
- Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
- Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
- Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
- Courage: Demonstrates willingness to take a stand on issues of importance.
- Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.
Core Competencies – behavioural indicators
- Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
- Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
- Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
- Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
- Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.
Notes
- Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
- This post is subject to local recruitment. Only those holding a valid residence and work permit for the country where this position is based will be eligible for consideration.
- Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable.
- IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
- IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
- IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application.
For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies
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