• Function title: System Controller
• Reference: NOC-MA-2024-OP/777
• Location: Maastricht
• The selected candidate must reside either at this location or within a reasonable proximity that allows for the satisfactory execution of their duties – Information about living in Maastricht
• Nature of competition: Internal and external competition
• Applicable regulations: General conditions of employment governing servants at the EUROCONTROL Maastricht Centre
• Type of post: System Controller
• Job level: O1-O5 – Check salary simulations for the basic grade
• Generic job title: Not applicable
• Number of posts: 3
• Duration of appointment: Undetermined
• Security clearance: Security vetting may be required in accordance with the relevant EUROCONTROL security provisions
• Directorate/Service: MAAS/ACT – Air Traffic Management Cooperations and Technology Domain
• Working arrangement: Hybrid work (A blend of onsite and remote work). Please note that EUROCONTROL does not offer full-time remote working arrangements.
• Competition publication date: 25/04/2024
• Competition closing date: 23/05/2024 (23:59 Brussels time)
• Reserve list: Applicable – See details in the “Useful information” section

Your team

Within the Directorate Maastricht Upper Area Control Centre, the “Technical Systems” service is responsible for the maintenance, development and improvement of software products which support MUAC in achieving its safety and capacity targets and sustain the growing air traffic demand. It provides also resources to various projects in its area of expertise and maintains technical hardware.

Your role

Your role will be to :

• Monitor and operate autonomously the MUAC’s Air Traffic Management / Communication, Navigation & Surveillance (ATM/CNS) systems in accordance with system control procedures and working instructions.
• Interpret all operator messages, system alarms and reported deficiencies and log these according to the applicable process.
• Perform first line fault diagnosis, fault isolation and system equipment reconfiguration to restore MUAC’s ATM/CNS systems and services.
• Initiate and follow up engineering first line corrective actions according to the applicable process.
• Participate in the verification, validation and implementation of new software and hardware products.
• Apply the safety and security procedures in case of emergency.
• Draft technical reports on system and equipment deficiencies as required.
• Participate in the maintenance, improvement and validation of the system controller documentation including procedures and working instructions.
• Liaise with other services to establish and maintain effective working practices.
• Maintain competencies required for a system controller and follow relevant training to obtain the legally required certificates of competence.
• Carry out any other task in line with the main purpose of the job.

Required qualifications, experience & competencies

• Post-secondary education attested by a diploma, preferably in IT.
• This job is subject to the following internal certificates:
  • Certificate of Competence.
    During the training period to obtain the certificate of competence, system controllers are entitled to 75% of the basic salary corresponding to grade O1, step 1.
  • Air Traffic Safety Electronics Personnel (ATSEP) Competence
  • Primary Intervention Certificate
• Internal candidates can check on the intranet to see what level of in-house experience is considered equivalent to educational qualifications where appropriate.
• Minimum of 3 years’ relevant professional experience.
• Experience in incident management (e.g. identification, analysis, correction).
• Understanding of the ATC infrastructure and ATM system architecture.
• The following would constitute an advantage:
  • Experience in ATC infrastructure and ATM system architecture.
  • Understanding of the Maastricht Data Processing and Display System (MADAP).
• Ability to work with well-defined processes and procedures.
• Ability to work in a changing technical environment.
• Drafting skills in English to draft technical reports.
• Physical aptitude to work in shift.
• Commitment to undertake 24/7 shift work.
• Awareness of social impact of shift work and adaptability to shift work.
• Stress resistance.
• Team work: You display a collaborative approach.
• Customer focus: You respond effectively to customer enquiries.
• Quality focus: You deliver consistent quality in work.
• Analytical thinking: You analyse information and identifies critical relationships.
• Problem solving: You respond to (routine) problems as they arise by applying job knowledge.
• Ability to work in a multinational and multicultural environment.
• Professional conduct in line with the corporate behaviours of the Agency, i.e. result-driven, readiness to change, customer focus, integrity and team-player approach.
• The working languages of the Agency are English and French. For this particular job, candidates must be at least independent users of English at level B2.
• The levels relate to the European-framework-reference Common European Framework of References for languages (CEFR).

Useful information

• Applications will be accepted from nationals of EUROCONTROL Member States only.
• If an external candidate is selected, he/she will be offered an appointment for an undetermined period. Before being established in the post, the external candidate will be required to provide certified copies of his/her degrees and successfully serve a probationary period of 9 months.
• The successful candidate shall be appointed at the grade set out in this vacancy notice, or if a group of grades has been published for a job level, in principle at the basic grade of the published job level.
• Candidates declared suitable who are not selected for the post will be placed on a reserve list for similar roles. The reserve list will be valid for one year from the closing date of applications.
• Information on salary and benefits can be found on our Careers site
• EUROCONTROL is an equal opportunities employer. We are committed to equality and diversity. In the event of equal merit, preference may be given to the applicant from the under-represented diversity characteristics in order to complement diversity of teams and rebalance the workforce.
• Candidates should go to our Careers site and read the tips on how to apply.