NATO offers you more than a job. It gives you a mission: building peace and security for one billion people in Europe and North America. The NATO Communications & Information Agency is leading NATO’s Digital Endeavour. We are NATO’s technology and cyber leaders, helping NATO Nations to communicate and work together in smarter ways. Our work is challenging and meaningful, and you will develop and apply your expertise as part of a dynamic international team of civilian and military professionals.

What do we offer?

• Genuinely meaningful work as part of the most successful alliance in history.
• 3 year contract with competitive tax-free salary and household and children’s allowances
• Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave
• Excellent private health insurance scheme
• Generous annual leave of 30 days plus official holidays
• Pension Scheme

About the job

Based in Braine l’Alleud, Belgium, you will join the Agency as we embark on a journey to transform our IT services to support NATO’s Digital Endeavour. You will be responsible for analysing, developing and implementing Service Management workflows based on BMC ITSM, Discovery and Atrium CMDB. You will also analyse user requirements, provide recommendations for procedural or system solutions, create product and design specifications and prepare technical documentation. For a full list of duties, please review the job description here.

About you

We are looking for a talented and knowledgeable Systems Engineer (IT Service Management) with ideally Bachelor’s degree at a nationally recognised/certified University in a related discipline and 2 years post-related experience. A different qualification coupled with particularly relevant experience may also be considered.

Extensive experience in IT Service Management based on BMC ITSM Suite and Atrium CMDB and strong experience gathering, preparing, and loading foundation data into BMC ITSM is required.

Knowledge of English, both written and spoken, is essential.

To learn more about the NCI Agency and our work, please visit our website.

Please note that ALL SELECTED CANDIDATES, with the exception of currently employed NATO International Civilians (NIC’s) will be appointed at the first Increment of the indicated NATO Grade, i.e. NATO Grade X, Increment 1.This is the salary referred to in this vacancy notice.

Selected candidates who are not nationals of the host country and who have not been continuously resident in the host country for at least one year may be eligible for an expatriate allowance. For the purposes of determining continuous residence, NATO considers mainly the work location at the time recruitment started, independent of whether various ties were kept with the home country. For more information on our allowances click here.

All selected candidates are required to complete a Security Clearance, Medical Clearance and Pre-employment Screening process before joining the NCI Agency. This process will require time, so please keep in mind that you will not be able to start working with us right away.